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Global Technical Support Manager Jobs (NOW HIRING)

CenTrak, Inc.

The Manager of Technical Support leads a team of 13 responsible for resolving customer issues ... Halma is a global group of life-saving technology companies with major operations in the UK ...

Somfy

Product Technical Support Agent

Dayton, NJ

SOMFY is the leading global manufacturer of strong, quiet motors with electronic and app controls ... Work with Technical Support manager to ensure and find solutions to more complex issues * Perform ...

Somfy

Product Technical Support Agent

Dayton, NJ

SOMFY is the leading global manufacturer of strong, quiet motors with electronic and app controls ... Work with Technical Support manager to ensure and find solutions to more complex issues * Perform ...

1100 Mylan Pharmaceuticals Inc.

The Director, Global Technical Services - Respiratory is responsible for leading technical aspects ... support holistic management of contract manufacturing capability and reliability. * Be the ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 tickets escalated from the global operations center, driving them to resolution or to a clean, well ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 tickets escalated from the global operations center, driving them to resolution or to a clean, well ...

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Global Technical Support Manager information

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$85.9K

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How much do global technical support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for global technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What does a global technical support manager do?

A Global Technical Support Manager oversees the technical support operations for a company across multiple regions or countries. They manage support teams, develop strategies to improve customer service, and ensure that clients receive timely and effective technical assistance. This role often involves coordinating with other departments, implementing best practices, and analyzing support metrics to enhance service quality on a global scale.

What are the key skills and qualifications needed to thrive as a global technical support manager?

To thrive as a Global Technical Support Manager, you need strong leadership abilities, deep technical knowledge in your industry, and a bachelor’s degree in a relevant field such as IT or engineering. Familiarity with CRM/ticketing platforms, ITIL certification, and proficiency in remote support tools are typically required. Outstanding problem-solving skills, cross-cultural communication, and the ability to motivate distributed teams set top performers apart. These skills ensure efficient global support operations, high customer satisfaction, and effective management of complex technical challenges.

What are the main challenges faced by a global technical support manager when leading distributed teams across different regions?

A Global Technical Support Manager often navigates challenges such as coordinating across multiple time zones, ensuring consistent communication, and maintaining high service standards globally. Effective leadership involves implementing standardized procedures while being sensitive to regional differences in customer expectations and technical issues. Building a cohesive team culture despite geographic dispersion and managing workload fluctuations due to varying customer demands are also key aspects of this role.

What is the difference between Global Technical Support Manager vs Technical Support Engineer?

AspectGlobal Technical Support ManagerTechnical Support Engineer
CredentialsBachelor's degree in IT, Engineering, or related field; often requires management experienceTechnical degree or equivalent; certifications like CompTIA, Cisco, or Microsoft are common
Work EnvironmentOversees global support teams, manages client relationships, and develops support strategiesProvides technical assistance directly to customers, troubleshooting issues
Employer & Industry UsageUsed in multinational tech companies, hardware/software providers

The Global Technical Support Manager focuses on leading support teams worldwide, strategic planning, and client management. In contrast, the Technical Support Engineer handles direct technical troubleshooting and customer support. Both roles require technical expertise, but differ in scope and responsibilities.

What cities are hiring for Global Technical Support Manager jobs?

Cities with the most Global Technical Support Manager job openings:

Who are the top companies hiring for Global Technical Support Manager jobs?

The top employers for Global Technical Support Manager jobs are:

What states have the most Global Technical Support Manager jobs?

States with the most job openings for Global Technical Support Manager jobs include:

What are popular job titles related to Global Technical Support Manager jobs?

For Global Technical Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Global Technical Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Customer Experience and Technical Support Manager

Norcross, GA • On-site

TASi Measurement
See more jobs at TASi Measurementexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Come Join Our Team!
We take pride in building quality products-and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you'll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee's voice matters. Come grow with us and help shape our future!
Who We Are
Mission Communications, a TASI Measurement company, is a global leader in measurement and control technology. Mission Communications provides advanced, cloud-based monitoring and control solutions for water and wastewater utilities. With tens of thousands of remote terminal units (RTUs) deployed across North America, we help more than 5,000 utilities improve reliability, reduce costs, and simplify operations through our fully integrated SCADA platform.
Being a part of TASI Measurement means we have big company perks with a decentralized operating structure that empowers us to remain close to our customers and their needs.
What We Offer:
  • Competitive salaries
  • 10 paid holidays each year, vacation, sick time and volunteer time
  • 401(k) with employer match - immediately vested
  • HSA, pre-tax health savings program
  • Flexible work schedules that promote a healthy work-life balance
  • Top-tier medical, dental, and vision insurance
  • Employer-paid life insurance
  • Pet Insurance
  • Tuition Reimbursement
  • Scholarship Programs

Job Summary
The Customer Experience & Technical Support Manager is a hands-on leader responsible for guiding Mission Communications' technical support team while elevating the customer experience for utilities that rely on Mission's cloud-based monitoring, telemetry, RTU, and SCADA solutions. This role requires strong technical aptitude, calm judgment during critical customer issues, proactive communication, and the willingness to work alongside the team to troubleshoot, train, escalate, and follow through on customer-impacting issues.
Key Responsibilities
Customer Experience
  • Lead customer communication for key issues, critical events, outages, and high-value accounts, ensuring updates are clear, timely, professional, and reassuring.
  • Strengthen the customer experience by setting expectations for tone, ownership, responsiveness, follow-up, and communication quality across calls, emails, tickets, and other customer interactions.
  • Support proactive outreach to customers, including follow-up on recurring issues, service trends, training opportunities, and accounts that may need additional attention.
  • Help protect customer retention by ensuring customers feel supported, informed, and confident in Mission's solutions.
  • Act as a voice of the customer in cross-functional discussions, identifying recurring pain points, service gaps, and opportunities to improve the support experience.
  • Partner with Sales and leadership on high-value customer concerns, escalations, retention risks, and relationship-sensitive issues.
  • Ensure marquee and strategic customers receive appropriate follow-through before, during, and after customer-impacting events.
  • Annual travel domestically 10-25% of the time, to customer sites, trade shows, industry events, distributor meetings, and other business activities as needed.

Technical Support Operations
  • Lead, coach, and support a team of Technical Support Specialists while remaining hands-on and willing to assist with troubleshooting, ticket follow-up, escalations, and customer communication when needed.
  • Develop a strong working knowledge of Mission's products, telemetry solutions, RTUs, SCADA platform, customer workflows, and common field issues.
  • Manage daily support workflows, including ticket queue review, case assignment, ticket aging, escalation follow-up, workload balancing, and documentation quality.
  • Serve as an escalation point for critical customer issues, outages, service-impacting events, and complex technical support concerns.
  • Provide backup or escalation support during critical events, staffing gaps, or urgent coverage needs, which may occasionally occur outside normal business hours.
  • Monitor key service metrics such as ticket volume, response time, resolution time, aged cases, escalations, recurring issues, and customer satisfaction trends.
  • Strengthen support playbooks, knowledge base content, training materials, standard responses, and escalation procedures.
  • Train and coach team members on troubleshooting approach, product knowledge, documentation, customer communication, and escalation discipline.
  • Partner with Engineering, Field Service, Operations, Sales, and leadership to coordinate resolution of customer-impacting technical issues.
  • Identify opportunities to improve support processes, reduce repeat issues, and create a more proactive customer support model.
  • Ensure weekend, after-hours, and on-call activity is followed up, documented, and communicated appropriately.
  • Other duties as assigned.

Minimum Qualifications
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field; equivalent technical support, field service, sales engineering, technical account management, or customer-facing technical leadership experience may be considered.
  • 7+ years of experience in technical support, customer-facing technical service, field service support, sales engineering, technical account management, customer support operations, or a related customer-facing technical role.
  • 3+ years of experience building and managing customer relationships in a technical, industrial, field service, utilities, infrastructure, automation, or mission-critical customer environment.
  • Experience leading, supervising, or providing day-to-day direction to a technical support, customer support, field service, inside sales support, application engineering, or customer-facing technical team.
  • Working knowledge of SCADA, telemetry, remote monitoring, RTUs, industrial automation, connected devices, or similar technical systems.
  • Experience supporting customers in a technical environment where responsiveness, uptime, issue resolution, and customer confidence are critical.
  • Experience managing ticket queues, support workflows, escalations, service metrics, customer follow-up, and documentation standards.
  • Experience using ticketing systems, dashboards, or customer management tools to track issues, manage follow-up, identify trends, and improve support visibility.
  • Strong customer presence, with the ability to build trust, communicate proactively, and engage confidently with key accounts, frustrated customers, and internal stakeholders.
  • Strong technical aptitude with the ability to learn Mission's products, customer workflows, troubleshooting processes, and field-related issues.
  • Ability to remain calm, professional, and solution-focused during urgent customer issues, outages, escalations, or service-impacting events.
  • Strong written and verbal communication skills, with the ability to translate technical information into clear, customer-friendly language.
  • Proven ability to prioritize, delegate, and manage multiple customer-impacting issues or workstreams simultaneously.
  • Experience building or refining customer communication standards, proactive outreach programs, knowledge base content, escalation procedures, or support processes.
  • Proficiency with standard business tools such as Microsoft Office, including Excel, Word, Outlook, and Teams.

Preferred Qualifications
  • Familiarity with the water and wastewater industry, lift stations, or similar industrial environments.
  • Hands-on experience with RTUs, PLCs, HMIs, telemetry, SCADA, industrial automation, or IoT-based monitoring platforms.
  • Inside sales, sales engineering, application engineering, or technical account management experience supporting customer needs, product adoption, retention, or account growth.

Working Conditions
  • Annual domestic travel of approximately 10-25% to customer sites, trade shows, industry events, distributor meetings, and other business activities as needed.
  • Physical Demands:Must be able to sit for extended periods of time and use hands/fingers to operate computer equipment, phones, and standard office tools. Must be able to stand, walk, bend, reach, and move throughout office, manufacturing, customer, or field-related environments as needed. Must be able to occasionally lift, carry, or move items up to 25 lbs.
  • Visual Demands:Look at a computer monitor for extended periods.
  • Manufacturing Environment:Primarily office/computer-based work, with occasional exposure to manufacturing, technical, customer, or field-related environments. These environments may involve machinery, equipment, noise, industrial conditions, or active operational sites.

Commitment to People and Planet
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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