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Global Service Delivery Jobs (NOW HIRING)

Nikkiso Co., Ltd.

Director, Global Operations

Tomball, TX · On-site

$130 - $160/hr

Job Overview The Director of Global Operations for Nikkiso Cryogenic Services (NCS) is responsible ... Ensure consistency in service delivery, customer support standards, and operational execution ...

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Showing results 41-60

All JobsGlobal Service Delivery Jobs

Global Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do global service delivery jobs pay per year?

As of Aug 11, 2026, the average yearly pay for global service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a global service delivery professional typically collaborate with regional teams to ensure consistent service standards across different locations?

Global Service Delivery professionals often work closely with regional and local teams to align processes, share best practices, and address unique challenges in each market. This collaboration may involve regular cross-functional meetings, virtual coordination, and the use of shared platforms to monitor service metrics. By fostering open communication and leveraging data-driven insights, they help ensure that service standards remain consistent while allowing for necessary local adaptations. Building strong relationships across time zones and cultures is crucial for success in this role.

What are the key skills and qualifications needed to thrive as a global service delivery professional?

To thrive as a Global Service Delivery Manager, you need expertise in project management, service delivery frameworks (like ITIL), and a solid understanding of global operations, often supported by a relevant degree and certifications such as ITIL or PMP. Familiarity with service management platforms (e.g., ServiceNow), IT infrastructure tools, and performance analytics systems is typically required. Strong leadership, problem-solving, and cross-cultural communication skills help you coordinate international teams and manage client relationships effectively. These skills are crucial to ensure consistent, high-quality service delivery across diverse geographies and to meet organizational objectives.

What is the difference between Global Service Delivery vs Service Desk Analyst?

AspectGlobal Service DeliveryService Desk Analyst
CredentialsITIL, PMP, or similar certifications often preferredITIL, CompTIA A+, or similar certifications common
Work EnvironmentGlobal, multi-location, cross-cultural teamsSingle location or remote, focused on end-user support
Employer & IndustryMultinational corporations, IT service providersIT support centers, helpdesk services
Search & Comparison IntentUnderstanding strategic, large-scale service managementTechnical support, troubleshooting, customer service

Global Service Delivery involves managing IT services across multiple regions, focusing on strategic coordination and large-scale operations. Service Desk Analysts primarily handle end-user support, troubleshooting, and incident resolution. While both roles require IT certifications, Global Service Delivery emphasizes international coordination, whereas Service Desk Analysts focus on direct customer support.

More about Global Service Delivery jobs
What are the most commonly searched types of Global Service Delivery jobs? The most popular types of Global Service Delivery jobs are:
What job categories do people searching Global Service Delivery jobs look for? The top searched job categories for Global Service Delivery jobs are:
Global Service Delivery jobs near you
Infographic showing various Global Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager - Americas

Bristow Group

Houston, TX • On-site

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Bristow Group is an aviation services company, and they are seeking an IT Service Delivery Manager for the Americas. The role is responsible for the end-to-end delivery and performance of IT end-user and workplace services, partnering closely with operational leaders to ensure service consistency and operational resilience.
Responsibilities:
• Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
• Serve as the primary escalation point for service delivery failures and user‑impacting operational risk.
• Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
• Build strong working relationships with regional business leaders and operational stakeholders.
• Assist with the gathering of IT technical requirements for new initiatives
• Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
• Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloud‑managed device strategies
• Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.
• Own ITIL‑aligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
• Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
• Drive repeatable, documented, and auditable service workflows.
• Support audits by maintaining service documentation, metrics, and operational evidence.
• Manage managed service providers and regional field support partners.
• Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
• Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• 5+ years in IT service delivery or IT operations leadership, including regional or global environments and third‑party providers
• Service ownership mindset
• Strong knowledge of ITIL framework
• Strong documentation, analytical, and stakeholder communication skills.
• Comfortable operating in regulated, mission‑critical operational environments.
• Ability to travel domestically & internationally
Company:
Bristow Group is a provider of helicopter services to the worldwide offshore energy industry Founded in 1955, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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