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Global Service Delivery Jobs (NOW HIRING)

Thinkbrg

IT Service Delivery Manager

Washington, DC

We do Consulting Differently The IT Service Delivery Manager leads BRG's global Tier 2 IT support organization, delivering high-quality support for endpoint devices, office technologies, and in ...

Corning

Global Service Desk Manager

Corning, NY

$106K - $146K/yr

IT also delivers Information Technology applications, infrastructure, and project services in a ... You'll lead regional teams, improve global consistency, and help expand the use of self-service ...

Formerra

Global Service Desk Manager

Romeoville, IL · Hybrid

P osition Overview The Global Service Desk Manager is responsible for leading and overseeing ... This role provides operational leadership for a 24x7, follow-the-sun Service Desk delivered through ...

Corning

Global Service Desk Manager

Painted Post, NY

$106K - $146K/yr

The global Information Technology (IT) Function is leading efforts to align IT and Business ... IT also delivers Information Technology applications, infrastructure, and project services in a ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

The global Information Technology (IT) Function is leading efforts to align IT and Business ... IT also delivers Information Technology applications, infrastructure, and project services in a ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

The global Information Technology (IT) Function is leading efforts to align IT and Business ... IT also delivers Information Technology applications, infrastructure, and project services in a ...

Securitas

Global Program Director

Sunnyvale, CA · On-site

$175K - $190K/yr

Coordinates, monitors and evaluates global service delivery; develops global best practices ... applies GCA model to global service delivery. 12. Innovates to improve current working practices ...

Securitas

Global Program Director

Sunnyvale, CA · On-site

$175K - $190K/yr

Coordinates, monitors and evaluates global service delivery; develops global best practices ... applies GCA model to global service delivery. 12. Innovates to improve current working practices ...

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Global Service Delivery information

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$29K

$93.9K

$160.5K

How much do global service delivery jobs pay per year?

As of Jul 20, 2026, the average yearly pay for global service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the highest paying delivery service job?

In the field of global service delivery, senior managerial roles such as Director of Service Delivery or Service Delivery Executive tend to have the highest compensation, often including bonuses and profit sharing. These positions require extensive experience, leadership skills, and often certifications in project management or IT service management, and they typically offer higher salaries compared to frontline delivery roles.

How does a Global Service Delivery professional typically collaborate with regional teams to ensure consistent service standards across different locations?

Global Service Delivery professionals often work closely with regional and local teams to align processes, share best practices, and address unique challenges in each market. This collaboration may involve regular cross-functional meetings, virtual coordination, and the use of shared platforms to monitor service metrics. By fostering open communication and leveraging data-driven insights, they help ensure that service standards remain consistent while allowing for necessary local adaptations. Building strong relationships across time zones and cultures is crucial for success in this role.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, service delivery frameworks (like ITIL), and a solid understanding of global operations, often supported by a relevant degree and certifications such as ITIL or PMP. Familiarity with service management platforms (e.g., ServiceNow), IT infrastructure tools, and performance analytics systems is typically required. Strong leadership, problem-solving, and cross-cultural communication skills help you coordinate international teams and manage client relationships effectively. These skills are crucial to ensure consistent, high-quality service delivery across diverse geographies and to meet organizational objectives.

What is the difference between Global Service Delivery vs Service Desk Analyst?

AspectGlobal Service DeliveryService Desk Analyst
CredentialsITIL, PMP, or similar certifications often preferredITIL, CompTIA A+, or similar certifications common
Work EnvironmentGlobal, multi-location, cross-cultural teamsSingle location or remote, focused on end-user support
Employer & IndustryMultinational corporations, IT service providersIT support centers, helpdesk services
Search & Comparison IntentUnderstanding strategic, large-scale service managementTechnical support, troubleshooting, customer service

Global Service Delivery involves managing IT services across multiple regions, focusing on strategic coordination and large-scale operations. Service Desk Analysts primarily handle end-user support, troubleshooting, and incident resolution. While both roles require IT certifications, Global Service Delivery emphasizes international coordination, whereas Service Desk Analysts focus on direct customer support.

What is an SDM role?

An SDM (Service Delivery Manager) is responsible for overseeing the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. The role involves coordinating teams, managing client relationships, and often requires knowledge of service management frameworks like ITIL or ISO standards.

What jobs pay you to travel internationally?

Jobs in global service delivery often involve international travel, especially roles in IT support, consulting, or project management that require on-site client visits. These positions typically demand strong communication skills, adaptability, and sometimes language proficiency, with travel frequency varying from occasional to frequent based on project needs.

What is global service delivery?

Global service delivery is a job role responsible for managing and coordinating the provision of services across multiple countries and regions. It involves overseeing international operations, ensuring consistent quality, and often requires skills in project management, communication, and understanding of local regulations.
More about Global Service Delivery jobs
What are the most commonly searched types of Global Service Delivery jobs? The most popular types of Global Service Delivery jobs are:
What job categories do people searching Global Service Delivery jobs look for? The top searched job categories for Global Service Delivery jobs are:
Global Service Delivery jobs near you
Infographic showing various Global Service Delivery job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Delivery Manager - Americas

IT Service Delivery Manager - Americas

Bristow Group

Houston, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Bristow Group is an aviation services company, and they are seeking an IT Service Delivery Manager for the Americas. The role is responsible for the end-to-end delivery and performance of IT end-user and workplace services, partnering closely with operational leaders to ensure service consistency and operational resilience.
Responsibilities:
• Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
• Serve as the primary escalation point for service delivery failures and user‑impacting operational risk.
• Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
• Build strong working relationships with regional business leaders and operational stakeholders.
• Assist with the gathering of IT technical requirements for new initiatives
• Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
• Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloud‑managed device strategies
• Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.
• Own ITIL‑aligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
• Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
• Drive repeatable, documented, and auditable service workflows.
• Support audits by maintaining service documentation, metrics, and operational evidence.
• Manage managed service providers and regional field support partners.
• Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
• Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• 5+ years in IT service delivery or IT operations leadership, including regional or global environments and third‑party providers
• Service ownership mindset
• Strong knowledge of ITIL framework
• Strong documentation, analytical, and stakeholder communication skills.
• Comfortable operating in regulated, mission‑critical operational environments.
• Ability to travel domestically & internationally
Company:
Bristow Group is a provider of helicopter services to the worldwide offshore energy industry Founded in 1955, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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