Marketing Management Analytics

Ipsos Synthesio, Director of Strategic Growth

Chicago, IL, United States and 8 more (Hybrid)

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Job Description

Who We Are:

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About Social Intelligence Analytics:

SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage the power of consumer generated content in rapidly changing market environments. SIA delivers three services: Synthesio, a market leading Social Media Intelligence platform; Insight Services and A.I. Powered Advanced Analytics. Thanks to cutting edge technology and the expertise our teams globally, SIA can decode the meaning from vast amounts of unstructured data and provide actionable insights to answer different types of business questions across the organization. We can also complement and enhance the power of products and services provided by other Service Lines, creating a unique value proposition to Ipsos clients.

Position Summary

The Director, Commercial Growth & Operational Intelligence plays a strategic leadership role at the intersection of commercial growth, artificial intelligence, operational transformation, and insights innovation.

Primary Objective: Accelerate Commercial Growth and Client Value Creation

Partner with sales and client teams to identify growth opportunities.

Develop demos, proofs of concept, pitch decks and executive presentations.

Support pricing strategy, proposals and product innovation feedback.

Key Performance Indicators:

Revenue growth from supported opportunities including top of funnel activities such as:

Actual meetings scheduled based on outreach

Conversion rates of meetings to proposal

Proposal win-rate and methods of improvement

Client expansion through Service Line and Client Officer partnerships, as well as direct-to-new clients in coordination with the Global SaaS sales team

Secondary Objective: Lead Operational AI Transformation

Implement AI agents and automation solutions.

Improve integrations among Salesforce, BI and resource systems.

Reduce manual processes and administrative burden.

Key Performance Indicators:

Reduction in manual effort, specifically related to Resourcing and team allocations

Productivity gains from automation (such as measured by available time for Analysts to be empowered for deeper insights)

Tertiary Objective: Enhance Insights Delivery Through AI-Powered Innovation

Develop AI-assisted reporting and storytelling workflows.

Improve quality and consistency of client deliverables.

Increase scalability of insights production.

Key Performance Indicators:

Faster and more efficient report production

Client retention rate increases, particularly with respect to Tier 2-4 (which have only periodic insights services inclusions)

Synthesio NA team adoption of AI-enabled methodologies

Qualifications & Experience

Bachelor’s degree required; advanced degree preferred.

5+ years of experience in consulting, SaaS, analytics, operations, commercial strategy or related fields.

Strong client relationship management and executive stakeholder engagement experience.

Demonstrated use of AI solutions to drive business development and operational efficiency.

Experience leading cross-functional initiatives and organizational change.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

IPSOS recognises the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

#LI-TL1 #LI-Hybrid

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

Job Info

• Job Identification 8348
• Job Category Research
• Posting Date 04/27/2026, 06:21 PM
• Locations Chicago, IL, United States San Francisco, CA, United States New York, NY, United States Norwalk, CT, United States Washington, DC, United States Troy, MI, United States Cincinnati, OH, United States Culver City, CA, United States Seattle, WA, United States (Hybrid)