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Global Service Delivery Manager Jobs (NOW HIRING)

TD SYNNEX

Service Delivery Manager

Groveport, OH · On-site

The Service Delivery Manager is responsible for managing strategic customer relationships on a day ... ITIL Foundation certification desirable but not essential At Shyft Global Services, a TD SYNNEX ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland ... About the Role We are seeking a Service Delivery Manager (North America) to join a global ...

Artech, LLC

Service Delivery Manager

Cupertino, CA · Hybrid

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... You ll serve as the face of delivery for both Scalence and a leading global technology client ...

Lactalis LUSY

Service Delivery Manager

Chicago, IL · On-site

$120K - $130K/yr

... Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ... Partner with local and Corporate technical teams to align required support, e.g., Global CAB ...

Lactalis USA

Service Delivery Manager

Chicago, IL

... Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ... Partner with local and Corporate technical teams to align required support, e.g., Global CAB ...

Datavant

Service Delivery Manager

Philadelphia, PA · On-site

$72K - $78K/yr

... The Manager, Service Delivery leads operational execution across one or more assigned sites ... Global, cost and throughput * Lead Supervisors and frontline teams to deliver high-quality ...

New

World Wide Technology

Service Delivery Manager

$85K - $100K/yr

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital ... This role is responsible for service delivery management and oversight, process improvement ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

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Global Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do global service delivery manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for global service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a Global Service Delivery Manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

What cities are hiring for Global Service Delivery Manager jobs? Cities with the most Global Service Delivery Manager job openings:
Who are the top companies hiring for Global Service Delivery Manager jobs? The top employers for Global Service Delivery Manager jobs are:
What states have the most Global Service Delivery Manager jobs? States with the most job openings for Global Service Delivery Manager jobs include:
Global Service Delivery Manager jobs near you
Infographic showing various Global Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 66% Full Time, 24% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

TD SYNNEX

Groveport, OH • On-site

Full-time

Posted 16 days ago

TD SYNNEX rating

7.7

Company rating: 7.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

81st of 204 rated it services

Job description

Hours: 8:00amET - 5:00pmET - Onsite - Groveport, OH
Job Purpose:
The Service Delivery Manager is responsible for managing strategic customer relationships on a day-to-day basis and serves as the senior escalation point for service-related issues. This role ensures TD SYNNEX consistently meets or exceeds agreed Service Level Agreements (SLAs) while driving continuous improvement across operational processes and customer experience.
What You'll Do:
  • Act as the primary point of contact and senior escalation for customer service delivery issues
  • Build and maintain strong, collaborative working relationships across all areas of the TD SYNNEX operational model
  • Monitor end-to-end processes between customers and TD SYNNEX to ensure compliance with SLAs and identify opportunities for continuous improvement
  • Lead effective communication with customers and internal stakeholders regarding process or system changes
  • Own SLA management, including:
    • Collecting, analyzing, and presenting SLA performance reports
    • Proactively identifying risks and escalating service level issues, including resource constraints
  • Facilitate and lead operational reviews, including monthly performance calls and quarterly face-to-face reviews
  • Ensure operational processes are clearly defined, consistently followed by operations teams, regularly reviewed, and improved as needed
  • Support internal data systems to maintain data integrity and improve service delivery outcomes
  • Drive service excellence through process optimization and cross-functional collaboration

What We're Looking For:
  • Proven ability to analyze and resolve complex issues in a timely and effective manner
  • Strong customer-facing and proactive account management skills
  • Excellent communication skills at all levels (verbal, written, and face-to-face)
  • Strong influencing and stakeholder management capabilities
  • Service delivery/ program management experience preferred
  • Ability to work independently with minimal supervision
  • Highly organized with strong time management skills and attention to detail
  • Demonstrated relationship-building skills with internal and external partners
  • Experience working with CRM systems
  • Solid understanding of Sales and Operations processes
  • Strong numerical skills and data-driven mindset
  • Process-driven, results-oriented, and adaptable to change
  • Advanced Excel skills required
  • Working knowledge of Microsoft Word and Outlook
  • Experience with SAP preferred but not required
  • ITIL Foundation certification desirable but not essential

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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