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Global Service Delivery Manager Jobs (NOW HIRING)

Nile Global Inc

Global Service Delivery Manager

Role Description Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

$120 - $170/hr

Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast ... Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland ...

Chain IQ

Service Delivery Manager

Jersey City, NJ

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland ... About the Role We are seeking a Service Delivery Manager (North America) to join a global ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies ... OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects ... a global environment. • Strong understanding of Agile methodologies, particularly the Scaled ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

$90 - $120/hr

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Medclinicx

Service Delivery Manager

Austin, TX · On-site

$90 - $130/hr

Job Overview We are seeking a Service Delivery Manager to oversee the successful delivery, performance, and continuous improvement of healthcare technology services. In this role, you will manage ...

Infosys

Service Delivery Manager

Irvine, CA · On-site

$109K - $142K/yr

Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital ... IT service delivery with significant focus on cloud and database operations management. Team ...

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Infosys Limited

Service Delivery Manager

Irvine, CA · On-site

$140 - $200/hr

Irvine, CA, California, USA Overview The Infosys Financial Services unit is a global leader in ... delivery with significant focus on cloud and database operations management; team management ...

Datavant

Service Delivery Manager

Atlanta, GA

$72K - $78K/yr

... The Manager, Service Delivery leads operational execution across one or more assigned sites ... Global, cost and throughput * Lead Supervisors and frontline teams to deliver high-quality ...

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Global Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do global service delivery manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for global service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a global service delivery manager?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a global service delivery manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a global service delivery manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

What cities are hiring for Global Service Delivery Manager jobs? Cities with the most Global Service Delivery Manager job openings:
Who are the top companies hiring for Global Service Delivery Manager jobs? The top employers for Global Service Delivery Manager jobs are:
What states have the most Global Service Delivery Manager jobs? States with the most job openings for Global Service Delivery Manager jobs include:
Global Service Delivery Manager jobs near you
Infographic showing various Global Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Global Service Delivery Manager

Nile Global Inc

Remote

Full-time

Re-posted 14 days ago

Job description

We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously monitors, optimizes, and upgrades itself-all without the need for human intervention. Our audacious journey began in 2018 when we brought together a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI to disrupt a $100 billion enterprise networking market, starting with the wired and wireless LAN. Today, our Nile Access Service is redefining connectivity as a service for organizations worldwide, from cutting-edge technology companies to leading healthcare and financial institutions, and beyond.
Where do we go from here? Well, that's where you come in. We are expanding in all areas, bringing in some of the brightest talent to further shape Nile's future, prepare for growth, and tackle tough tasks to ensure our momentum never slows.
Role Description
Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services.
Key Responsibilities:
  • Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs.
  • Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience.
  • Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures.
  • Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues.
  • Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions.
  • Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes.
  • Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.

Qualifications:
  • Experience: Proven experience in service delivery management within the networking or IT services industry, with a focus on global scale operations.
  • Networking Knowledge: Strong understanding of enterprise networking, zero trust security, and AI-driven network management.
  • IT Service Management: Proficient in ITIL framework and best practices, with the ability to tailor processes to a networking-focused environment.
  • Customer-Focused: Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
  • Leadership Skills: Strong leadership abilities with experience in coordinating and orchestrating complex service delivery projects involving multiple stakeholders. Ability to guide cross-functional teams, including customer IT departments and deployment partners, to ensure seamless and successful delivery.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate complex networking concepts to both technical and non-technical stakeholders.
  • Education: Bachelor's degree in IT, Computer Science, Networking, Business, or a related field.
  • Join Nile and play a critical role in shaping the future of enterprise networking by ensuring the delivery of secure, reliable, and innovative network services to our global customers.
 

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