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Global Service Delivery Manager Jobs (NOW HIRING)

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role ... Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added ...

Zoll Medical Corporation

Job Summary The Manager of Service Delivery Management, reporting to the Senior Manager of IT ... This role serves as a key point of contact between the business and Global IT, providing clarity of ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Datavant

Senior Service Delivery Manager

San Jose, CA · On-site

$94K - $130K/yr

The Manager serves as the operational heartbeat at the local level--owning throughput, quality, and ... Support integration of global delivery and centralized operating models into Service Delivery

Datavant

Senior Service Delivery Manager

Reno, NV · On-site

$94K - $130K/yr

The Manager serves as the operational heartbeat at the local level--owning throughput, quality, and ... Support integration of global delivery and centralized operating models into Service Delivery

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Global Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do global service delivery manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for global service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a Global Service Delivery Manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

What cities are hiring for Global Service Delivery Manager jobs? Cities with the most Global Service Delivery Manager job openings:
Who are the top companies hiring for Global Service Delivery Manager jobs? The top employers for Global Service Delivery Manager jobs are:
What states have the most Global Service Delivery Manager jobs? States with the most job openings for Global Service Delivery Manager jobs include:
Global Service Delivery Manager jobs near you
Infographic showing various Global Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Applications Service Delivery Manager - NAM

Applications Service Delivery Manager - NAM

Hitachi

Raleigh, NC • Remote

Full-time

Posted 11 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0127727

Date Posted:

2026-06-17

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers-driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution-empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

  • Govern applications across their full lifecycle-from onboarding to retirement

  • Ensure high-quality service delivery including incident, change, and release management

  • Maintain application performance, availability, and SLA compliance

  • Align application roadmaps with business needs and enterprise architecture

  • Drive user adoption through training and process standardization

  • Manage budgets, licenses, vendors, and third-party performance

  • Lead application retirement planning, including data archiving and risk mitigation

  • Maintain accurate documentation within CMDB and application registries

  • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

  • 5+ years of experience in application management or IT service delivery

  • Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)

  • Experience working with global, cross-functional teams

  • Understanding of software development lifecycles, integrations, and Agile/DevOps practices

  • Familiarity with engineering, manufacturing, or PLM systems

  • Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

  • Join a global leader advancing sustainable energy solutions and innovation

  • Benefit from continuous learning, leadership development, and career progression opportunities

  • Be part of an inclusive, collaborative culture that values growth and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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