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Global Service Delivery Manager Jobs (NOW HIRING)

Axos Bank

Service Delivery Manager

$120K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

Clean Harbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Artech L.L.C.

Account Service Delivery Manager

Fremont, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... You'll serve as the face of delivery for both Scalence and a leading global technology client ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key ... Partner with the global ICT leadership team to align processes, reporting, and standards across all ...

World Wide Technology Holding, LLC

WWT providesproducts and services to large enterprise, global service provider and public sector ... World Wide Technology, Inc. has an opportunity available for a Service Delivery Manager in ...

Leidos

Customer Service Delivery Manager

Kissimmee, FL · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this ... Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of ...

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Wabtec

Hosted Service Delivery Manager

Omaha, NE · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role ... Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role ... Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role ... Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role ... Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added ...

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Global Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do global service delivery manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for global service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a Global Service Delivery Manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

What cities are hiring for Global Service Delivery Manager jobs? Cities with the most Global Service Delivery Manager job openings:
Who are the top companies hiring for Global Service Delivery Manager jobs? The top employers for Global Service Delivery Manager jobs are:
What states have the most Global Service Delivery Manager jobs? States with the most job openings for Global Service Delivery Manager jobs include:
Global Service Delivery Manager jobs near you
Infographic showing various Global Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Manager

Service Delivery Manager

Axos Bank

Remote

$120K - $153K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Axos Bank
Target Range:
$120,000.00 /Yr. - $153,000.00 /Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and business units, ensuring projects are delivered with rigor, vendor and procurement relationships are managed effectively, and cross-functional priorities move forward with accountability.
Responsibilities:
  • Serve as primary liaison between Verdant IT/Product and Axos PMO, ensuring all active projects are registered, tracked, and reported in accordance with Axos governance standards
  • Manage the end-to-end procurement lifecycle for software and vendor contracts
  • Facilitate sprint ceremonies, IT governance meetings, and cross-functional project status reviews
  • Maintain the IT/Product project portfolio dashboard with real-time status, risks, milestones, and resource utilization
  • Track and report progress against IT/Product OKRs on a weekly and quarterly basis
  • Identify and drive elimination of process friction points in IT service delivery and project execution
  • Support internal and external audits by maintaining accurate IT documentation, evidence packages, and control artifacts in coordination with Compliance and Risk teams
  • Bring an AI-forward mindset to service delivery, proactively identifying opportunities to incorporate automation and AI tools into IT operations, reduce manual effort, and improve delivery speed across the team

Requirements:
  • Bachelor's degree required
  • 5+ years of experience in project or program management, IT operations, or technology delivery
  • PMP certification or equivalent strongly preferred
  • Demonstrated experience working within a formal PMO framework
  • Strong organizational, communication, and stakeholder management skills
  • Experience managing vendor relationships and procurement processes
  • Financial services or regulated industry experience preferred

Preferred:
  • Experience in a bank or regulated financial institution environment
  • Proficiency in project tracking tools such as Microsoft Project, Azure DevOps, or GitHub
  • Experience managing offshore or nearshore development contractors
  • Understanding of Agile/Scrum delivery alongside waterfall project management

Axos Employee Benefits May Include:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
  • HSA or FSA account and other voluntary benefits
  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
E-Verify and Right to Work Notices
Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
IER Right to Work Poster (English/Spanish)
E-Verify Participation Poster (English/Spanish)

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