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Global Service Delivery Manager Jobs (NOW HIRING)

Globe Telecom, Inc.

Service Delivery Manager

Globe, AZ · On-site

Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery ...

AQUALIS

Service Delivery Manager

Florence, SC · On-site

$21/hr

The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...

CleanHarbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

HCLTech

SAP Service Delivery Manager

Foster City, CA

$170K/yr

SAP Service Delivery Manager Job ID: 63587 Position Type: Full-time Location: Foster City, CA Role ... Proven ability to work in global, virtual teams and drive customer success. Pay and Benefits: Pay ...

New

Peloton Group

AMS Service Delivery Manager

Rogers, AR · On-site

... delivering Advisory, Consulting, and Managed Services to leading organizations across many ... Peloton Consulting Group has the vision and connected global capabilities to help organizations ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Jose, CA · On-site

$135K - $165K/yr

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

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Global Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do global service delivery manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for global service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a Global Service Delivery Manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

What cities are hiring for Global Service Delivery Manager jobs? Cities with the most Global Service Delivery Manager job openings:
Who are the top companies hiring for Global Service Delivery Manager jobs? The top employers for Global Service Delivery Manager jobs are:
What states have the most Global Service Delivery Manager jobs? States with the most job openings for Global Service Delivery Manager jobs include:
Global Service Delivery Manager jobs near you
Infographic showing various Global Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 66% Full Time, 24% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Manager

Service Delivery Manager

Aerowave Technologies

Coppell, TX • On-site

Full-time

Posted 14 days ago

Job description

Company Overview:
At Aerowave Technologies, we measure success by the number of our clients' lives we connect. Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021. We have provided safety and security technology solutions, specifically two-way radio systems and surveillance and access control solutions, to a diverse and growing base of blue-chip clients for over 20 years. We take enormous pride in our reputation for providing exceptional client service and highly value the relation-ships we've built with our clients.
Aerowave runs on the Entrepreneurial Operating System (EOS) to strengthen six key components of our business: Vision, People, Data, Process, Issues, and Traction.
Company Core Values:
We have built our culture around four Core Values:
  1. Our Client is our North Star
    • We adapt and adjust to serve our clients above all else
  2. Win Together
    • We encourage each other to make a positive impact every day
  3. Continuous Improvement
    • We make a little progress every day, leading to BIG results
  4. Deliver Solutions, Not Excuses
    • We solve challenging problems and hold ourselves accountable. We don't blame others.

We hire, review, reward, and recognize our coworkers based on these Core Values. It's critical that you share these values to succeed at Aerowave.
Position Summary:
The Service Delivery Manager (SDM) is a central and critical role within our Operations & Service department, responsible for overseeing the end-to-end delivery of two-way radio and surveillance solutions to our clients. From initial order intake through to project closeout, the SDM ensures that every engagement - whether a radio network deployment, a CCTV and surveillance installation, or an integrated communications solution - is delivered on time, within scope, and to the highest standard.
Acting as the primary liaison between clients, the sales team, and internal operations, the SDM brings structure, clarity, and accountability to every stage of the service lifecycle. This is a relationship-driven role that requires a confident communicator who understands the technical and operational demands of the two-way radio and surveillance industry.
Key Responsibilities:
Order & Service Management
  • Manage all sales order types across the two-way radio and surveillance product portfolio, including equipment supply, system installation, maintenance contracts, and managed service agreements.
  • Oversee all service stages from order confirmation through provisioning, installation, commissioning, and handover - maintaining clear visibility of progress across internal teams.
  • Track active engagements against agreed timelines and deliverables, proactively managing delays related to equipment lead times, site access, licensing, or third-party dependencies.
  • Maintain accurate records within CRM and service management systems, ensuring order status, client details, and delivery milestones are kept up to date.

Issue Resolution & Change Management
  • Serve as the primary escalation point for solution issues arising during or after delivery, including radio coverage gaps, equipment faults, configuration errors, or surveillance system performance concerns.
  • Coordinate with technical teams, engineers, and suppliers to resolve issues efficiently and minimize disruption to client operations.
  • Assess and manage change requests - such as frequency programming changes, camera additions, or system reconfigurations - evaluating impact on scope, schedule, and cost before communicating outcomes to stakeholders.
  • Document all issues, resolutions, and change decisions throughout the engagement lifecycle to support quality assurance and future reference.

Client Communication & Experience
  • Determine and manage client communication requirements for each engagement, tailoring the frequency, format, and level of technical detail to the client's needs and capabilities.
  • Serve as a trusted point of contact throughout the project lifecycle, keeping clients informed of progress, managing expectations, and addressing concerns promptly and professionally.
  • Champion an exceptional client experience at every touchpoint - from the initial kick-off call through to system handover - ensuring clients feel supported and confident in their investment.
  • Conduct post-delivery reviews and satisfaction check-ins to identify improvement opportunities, address any outstanding concerns, and strengthen long-term client relationships.

Scopes of Work & Project Initiation
  • Author clear and comprehensive Scopes of Work (SOW) where required, detailing deliverables, site requirements, equipment specifications, installation timelines, testing and acceptance criteria, and client responsibilities.
  • Ensure SOWs accurately reflect the technical requirements of each solution - whether a digital radio network, a body-worn camera deployment, a fixed CCTV system, or a combined communications and surveillance package.
  • Facilitate project kick-off calls with clients and internal stakeholders, aligning all parties on objectives, timelines, site access requirements, health and safety considerations, and key contacts.
  • Establish appropriate reporting frameworks and review cadences for each project, scaled to the complexity and duration of the engagement.
    Internal Coordination & Traffic Management
  • Act as the central bridge between Sales, Operations, and the client - ensuring that commitments made during the sales process are clearly translated into operational delivery briefs.
  • Coordinate scheduling of field engineers and installation teams, aligning resource availability with client site access windows and project milestones.
  • Liaise with suppliers and distribution partners to manage equipment procurement, lead times, and delivery logistics for radio and surveillance hardware.
  • Ensure that licensing requirements - such as Ofcom radio licenses or planning permissions for surveillance infrastructure - are identified early and managed through to approval.

Project Closeout
  • Lead structured project closeout processes, including system testing sign-off, client acceptance documentation, as-built records, and formal handover of equipment, warranties, and user training materials.
  • Ensure all post-installation documentation is completed - including programming records, camera layouts, network diagrams, and any relevant compliance or safety certificates.
  • Conduct internal post-project reviews to capture lessons learned and feed insights back into process improvement across the operations team.
  • Confirm that all financial, contractual, and administrative obligations are fulfilled prior to closing the engagement in internal systems.

SKILLS & EXPERIENCE:
Essential
  • Proven experience in service delivery, project coordination, or operations management role - ideally within a technology, communications, or security solutions environment.
  • Excellent communication and stakeholder management skills, with the confidence to engage clients ranging from site managers and security teams to senior operations and facilities leadership.
  • Strong organizational skills with the ability to manage multiple concurrent projects at different stages of the delivery lifecycle.
  • Demonstrated ability to identify problems, coordinate resolution across technical and commercial teams, and communicate outcomes clearly to clients.
  • Experience producing Scopes of Work, project plans, or technical delivery documentation.
  • Proficiency with CRM, project management, or service management platforms.

Desirable
  • Experience working within the two-way radio industry, including familiarity with DMR, TETRA, or analogue radio systems, Ofcom licensing, and radio frequency planning.
  • Knowledge of CCTV and surveillance systems, including IP camera networks, NVR/DVR platforms, analytics, and relevant data protection considerations (e.g. UK GDPR, CCTV codes of practice).
  • Understanding of the sectors commonly served by two-way radio and surveillance solutions, such as construction, transport, hospitality, education, or public safety.
  • Familiarity with project management methodologies such as PRINCE2 or PMP.

KEY COMPETENCIES:
  • Client Focus Communication & Influence
    • Delivers an outstanding experience at every client interaction, from first brief to final handover Translates technical language into clear client-facing communication; builds trust across all levels
  • Problem Solving Organization & Prioritization
    • Quickly identifies root causes - whether a coverage issue, a configuration fault, or a scheduling conflict - and drives resolution Manages multiple concurrent radio and surveillance deployments with structure, accuracy, and calm
  • Collaboration Accountability
    • Works seamlessly across Sales, Engineering, and Operations to ensure nothing falls between teams Takes full ownership of each engagement from kick-off through to signed closeout - no loose ends

ADDITIONAL INFORMATION:
This job description provides a general overview of the responsibilities and requirements of the Service Delivery Manager role within our two-way radio and surveillance business. It is not exhaustive and may evolve in line with changes to our product portfolio, client base, or operational structure. The SDM may be required to undertake additional duties consistent with the level and nature of the position.

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