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Global Customer Success Jobs in Rochester, NY (NOW HIRING)

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... Experience managing strategic or global enterprise customers. * Knowledge of APIs, eSIM ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

This role oversees customer communications, order management, issue resolution, global field ... success, inside sales support, order management, or field service coordination * Strong verbal and ...

AeroSafe Global

CS Team Lead I

Rochester, NY · On-site

AeroSafe Global will provide the appropriate training for this position. The CSR Team Lead oversees a dedicated team of customer success representatives who are facilitating the return of the company ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... About Webbing Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade ...

AeroSafe Global

CS Team Lead I

Rochester, NY · On-site

$21 - $24/hr

AeroSafe Global will provide the appropriate training for this position. The CSR Team Lead oversees a dedicated team of customer success representatives who are facilitating the return of the company ...

Honeywell

Lead Customer Experience Specialist

Pittsford, NY · On-site

$16.25 - $21.25/hr

... global teams and functions. Customer Advocacy & Relationship Management * Serve as a customer ... Demonstrated success collaborating across diverse business functions and stakeholder groups.

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

Support service solutions and quoting for the Americas, as well as Intercompany global efforts, as required. * Cultivate a continuous improvement, collaborative and customer success culture within a ...

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

Support service solutions and quoting for the Americas, as well as Intercompany global efforts, as required. * Cultivate a continuous improvement, collaborative and customer success culture within a ...

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All JobsGlobal Customer Success JobsGlobal Customer Success Jobs in Rochester, NY

Global Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do global customer success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for global customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is global customer success?

Global Customer Success refers to the team or function within a company that ensures customers worldwide have a positive experience with the company's products or services. This role involves supporting clients, addressing their needs, and helping them achieve their desired outcomes, regardless of geographic location. Global Customer Success professionals work across various regions, cultures, and time zones to deliver consistent support, drive product adoption, and build lasting relationships. Their goal is to maximize customer satisfaction and retention on an international scale.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in client relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes certifications in customer success or project management are commonly required. Exceptional cross-cultural communication, emotional intelligence, and adaptability are vital soft skills for engaging diverse clients and navigating complex global environments. These abilities are crucial for building strong client partnerships, driving customer retention, and ensuring consistent service quality across international markets.

How does a global customer success professional typically collaborate with cross-functional teams to address client needs?

Global Customer Success professionals regularly interact with teams such as Sales, Product Management, and Technical Support to ensure clients receive comprehensive solutions. They act as liaisons, communicating client feedback and advocating for customer needs within the organization. This collaboration often involves joint meetings, shared project management tools, and coordinated action plans, enabling the delivery of seamless and consistent experiences for clients across different markets and time zones.

What job categories do people searching Global Customer Success jobs in Rochester, NY look for?

The top searched job categories for Global Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Global Customer Success jobs?

Cities near Rochester, NY with the most Global Customer Success job openings:

Global Customer Success jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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