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Global Customer Service Jobs (NOW HIRING)

Nabla

Global Customer Success Manager

Boston, MA · On-site

$120.76 - $129.10/hr

Helping coordinate market research client services by cross regions and by categories. Assisting ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. Qualifications ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Helping coordinate market research client services by cross regions and by categories. Assisting ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS: Bachelor ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site

$120K - $129K/yr

Helping coordinate market research client services by cross regions and by categories. Assisting ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS: Bachelor ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for a line of business consisting of managers, supervisors, and agents worldwide. In this role, you ...

Cummins Inc.

$138 - $230/hr

Ensure service delivery consistently aligns with customer expectations and business objectives ... Global Language Translation Services: Lead enterprise language translation services, ensuring ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for a line of business consisting of managers, supervisors, and agents worldwide. In this role, you ...

jobr.pro

Global Customer Success Manager

Boston, MA · On-site

$120.76 - $129.10/hr

Helping coordinate market research client services by cross regions and by categories. Assisting ... Up to 10% mostly domestic travel to HQ, customer visits, and global offices. REQUIREMENTS

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How much do global customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for global customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a global customer service?

A Global Customer Service job involves assisting customers from different countries by addressing their inquiries, resolving issues, and providing support across various communication channels. This role requires strong communication skills, cultural awareness, and the ability to work in multiple time zones. Global Customer Service professionals ensure customer satisfaction by delivering timely and effective solutions while maintaining company policies and service standards.

What are some common challenges faced in a global customer service role, and how are they addressed?

One common challenge in Global Customer Service is navigating language barriers and cultural differences while ensuring consistent support quality for customers worldwide. Team members often use translation tools, cultural training resources, and work closely with regional experts to bridge communication gaps. Time zone differences can also impact service availability, so teams typically coordinate across shifts or regions to provide round-the-clock support. Addressing these challenges helps maintain seamless customer experiences and fosters strong, positive relationships with clients in various markets.

What are the key skills and qualifications needed to thrive in the global customer service position, and why are they important?

To excel in a Global Customer Service role, you need strong communication skills, cross-cultural awareness, and proficiency in multiple languages, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM platforms like Salesforce or Zendesk, and knowledge of ticketing and support systems, is commonly expected. Outstanding soft skills include problem-solving, patience, and adaptability when working with diverse international clients. These abilities are crucial for delivering high-quality support, building customer trust, and ensuring satisfaction across different regions and time zones.

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Global Customer Service jobs near you
Infographic showing various Global Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Global Customer Service Manager (f/m/d)

Freudenberg

City Of Industry, CA • On-site

Full-time

PTO

Re-posted 3 days ago

Key responsibilities

  • Lead and manage the customer service team handling B2B customers and oversee the order to cash process.

  • Serve as the primary contact for customer complaints, inquiries, quality issues, and service disruptions to ensure timely resolution and communication.

  • Monitor and drive improvement in KPIs such as OTIF, order accuracy, and customer satisfaction, and support continuous improvement initiatives.

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Lead and manage the customer service team handling B2B customers; manage order to cash process

  • Oversee order management, pricing coordination, sample requests, inquiries and delivery schedules. Works closely and collaboratively with Customers as well as Sales Managers, R&D, Finance, Innovation, Marketing, Quality, Regulatory and Operations Teams.
  • Serve as primary contact and support for customer complaints, inquiries, quality issues, and service disruptions to ensure timely resolution and communication.
  • Monitor and drive improvement in KPIs such as OTIF (On-Time-In-Full), order accuracy, and customer satisfaction
  • Implement continuous improvement initiatives to enhance customer experience and improve efficiency
  • Support pricing team in customer pricing reviews. Support BPF customer pricing and providing quotations needed. Maintain price lists, contracts, fsa's
  • Ensure Customer Care consistently delivers excellent service.
  • Prepare local and corporate performance reports, manage customer forecasts and fsa's with internal teams; provide management updates
  • Lead Customer Care integration with corporate teams (CAPOL) and represent BPF in integration activities.
  • Support customer requests and inquiries from BPF Web Site
  • Guide customers through the order to cash process as needed.
  • Drive commercialization process to reduce cycle time and increase customer satisfaction
  • Communicate timely & effectively with international locations & partners and customers regarding orders, demand, issues, delays
  • Provide support to Purchasing Manager during PTO or absence
  • Other duties as assigned
Qualifications:

  • Minimum 6 years in Customer Service / Customer Care, including 4+ years in leadership

  • Food or flavor industry & international market experience

  • Strong leadership, coaching, team building and mentoring skills

  • Successful performance in a fast-paced changing environment

  • Experience supporting purchasing or supply chain functions in a manufacturing setting

  • Knowledge of food safety standards, documentation, and regulatory compliance

  • Ability to balance customer priorities with production and supply constraints

  • Excellent organizational, problem solving, decision-making, oral and written communication skills

  • Strong math skills

  • Extensive experience with MRP/ERP system & other business systems

  • Proven ability to perform in fast paced, changing environments and manage competing priorities

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Blue Pacific Flavors Inc.

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