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Global Customer Service Manager Jobs in Spring, TX

Xylem

Service Manager

Houston, TX

The Sr. Service Manager will lead a 24/7 operation, driving reliability, developing people, and ... and customer partnership directly impact financial outcomes and strategic growth. Join the global ...

Xylem

Service Manager

Houston, TX · On-site

The Sr. Service Manager will lead a 24/7 operation, driving reliability, developing people, and ... and customer partnership directly impact financial outcomes and strategic growth. Join the global ...

Quantix SCS LLC

Manager, Customer Service

Houston, TX · On-site

Description The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing ...

DNV GL

Head of Customer Success

Houston, TX · On-site

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function ... Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will ...

Pacific Islands Construction

Service Manager

Houston, TX

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

Holiday World RV

Service Manager

Katy, TX

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

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Showing results 21-40

All JobsGlobal Customer Service JobsGlobal Customer Service Manager JobsGlobal Customer Service Manager Jobs in Spring, TX

Global Customer Service Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do global customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for global customer service manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

How does a global customer service manager typically coordinate with international teams to ensure consistent service quality across regions?

A Global Customer Service Manager often works closely with regional managers and local teams to standardize processes, share best practices, and address region-specific challenges. This coordination can involve regular virtual meetings, cross-training initiatives, and the use of unified customer service platforms to track performance and customer feedback. Effective communication and cultural sensitivity are key, as the manager must adapt global strategies to align with local expectations while maintaining a consistent brand experience. This collaborative approach helps ensure that customers worldwide receive high-quality support, regardless of location.

What is the difference between Global Customer Service Manager vs Customer Support Supervisor?

AspectGlobal Customer Service ManagerCustomer Support Supervisor
CredentialsCustomer service experience, leadership skills, industry-specific knowledgeCustomer service experience, team management skills
Work EnvironmentInternational offices, remote teams, global customer baseLocal or regional customer support centers, office or remote
Employer & Industry UsageMultinational corporations, global service providersCompanies with customer support teams, regional branches
Search & Comparison IntentUnderstanding roles in global customer service managementManaging customer support teams at a regional level

The Global Customer Service Manager oversees customer service operations across multiple regions or countries, focusing on international strategies and global team coordination. In contrast, a Customer Support Supervisor manages customer support teams within a specific region or local office. While both roles require customer service experience and leadership skills, the Global Customer Service Manager handles broader, international responsibilities, whereas the Supervisor focuses on regional team management.

What are the key skills and qualifications needed to thrive as a global customer service manager?

To thrive as a Global Customer Service Manager, you need expertise in customer relationship management, cross-cultural communication, and strong leadership skills, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, helpdesk software, and data analytics tools is typically required. Outstanding problem-solving abilities, adaptability, and emotional intelligence help you lead diverse teams and resolve complex customer issues. These competencies are crucial for ensuring consistent, high-quality service delivery across international markets and maintaining strong client relationships.

What does a global customer service manager do?

A Global Customer Service Manager oversees customer service operations across multiple countries or regions, ensuring consistent and high-quality support for clients worldwide. Their responsibilities include developing service strategies, managing international teams, and implementing global best practices. They work to improve customer satisfaction, address escalated issues, and coordinate with other departments to deliver seamless service. Additionally, they analyze performance metrics and adapt processes to meet the unique needs of different markets.
What are the most commonly searched types of Global Customer Service jobs in Spring, TX? The most popular types of Global Customer Service jobs in Spring, TX are:
What are popular job titles related to Global Customer Service Manager jobs in Spring, TX? For Global Customer Service Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Global Customer Service Manager jobs in Spring, TX look for? The top searched job categories for Global Customer Service Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Global Customer Service Manager jobs? Cities near Spring, TX with the most Global Customer Service Manager job openings:
Global Customer Service Manager jobs near you

Sales Service Manager (Customer Service & Logistics)

Sanhua

Houston, TX • On-site

$42K - $48K/yr

Full-time

Posted 28 days ago

Job description

Sales Service Manager
Position Summary
The Sales Service Manager is responsible for leading customer service operations and ensuring the highest levels of service for both internal and external customers. This role oversees customer order management, inbound logistics coordination, freight operations, customer communications, and team performance.
The position serves as a key liaison between customers, warehouse operations, finance, IT, and business units in the United States and China to ensure timely order fulfillment and issue resolution. The Sales Service Manager is also responsible for developing team performance standards, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives.
Essential Responsibilities
  • Supervise daily customer service operations and order fulfillment activities.
  • Ensure customer orders are processed accurately and shipped on time.
  • Manage backorders and communicate material requirements to business units.
  • Coordinate domestic and international freight operations.
  • Optimize transportation routes and freight costs while maintaining customer service levels.
  • Resolve order, inventory, ERP, and shipping-related issues with cross-functional teams.
  • Monitor and improve customer response times and service performance.
  • Manage aging invoices and support collection efforts.
  • Develop and track department KPIs and performance metrics.
  • Recruit, train, coach, and develop customer service team members.
  • Create and maintain standard operating procedures (SOPs).
  • Lead continuous improvement initiatives focused on efficiency and customer satisfaction.
  • Collaborate with U.S. and China-based teams to support business objectives.
Required Qualifications
Education
  • Bachelor's degree in Business, Supply Chain, Logistics, or a related field.

Experience
  • 5+ years of experience in logistics, customer service, order management, or a related field.
  • 3+ years of leadership or supervisory experience.
  • Experience managing domestic and international transportation operations.

Knowledge & Skills
  • Experience working within ERP systems (Infor preferred).
  • Knowledge of transportation management, including TL, LTL, ocean, air, and parcel shipments.
  • Strong analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Project management experience.
  • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
Preferred Qualifications
  • Experience within a manufacturing, distribution, or supply chain environment.
  • Lean Six Sigma or continuous improvement experience.
  • Proficiency in Mandarin Chinese is preferred but not required.
Core Competencies
  • Leadership
  • Planning and Organization
  • Team Development
  • Collaboration
  • Critical Thinking
  • Continuous Improvement
  • Customer Focus
  • Accountability

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