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Gift Store Manager Jobs in Springfield, MA (NOW HIRING)

H&M

Floor Manager 40h

Springfield, MA · On-site

Step into the role of Store Manager when required, ensuring continuity in leadership and ... Baby birth gift card Inclusion & Diversity At H&M Group, we are committed to fostering inclusive ...

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Gift Store Manager information

See Springfield, MA salary details

$25.9K

$53.9K

$88.7K

How much do gift store manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for gift store manager in Springfield, MA is $53,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a gift store manager do?

A Gift Store Manager oversees the daily operations of a gift shop, ensuring that the store runs smoothly and efficiently. Their responsibilities typically include managing inventory, supervising staff, providing excellent customer service, and developing promotions to increase sales. They are also in charge of ordering merchandise, arranging displays, and handling administrative tasks like budgeting and scheduling. The manager plays a key role in creating a welcoming atmosphere and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a gift store manager, and why are they important?

To thrive as a Gift Store Manager, you need strong retail management experience, inventory control skills, and a background in merchandising, typically supported by a high school diploma or relevant degree. Familiarity with point-of-sale (POS) systems, inventory management software, and basic accounting tools is crucial for daily operations. Outstanding customer service, leadership, and organizational skills set top managers apart in this role. These abilities ensure smooth store operations, satisfied customers, and effective team performance, which are essential for business success.

What are some common challenges a gift store manager faces during peak shopping seasons, and how can they be addressed?

During peak shopping seasons like holidays or special events, Gift Store Managers often encounter challenges such as managing increased customer traffic, keeping shelves well-stocked, and ensuring staff are adequately trained and scheduled. To address these, it's important to plan inventory orders in advance, implement efficient restocking processes, and maintain clear communication with the team. Proactively training staff to handle high-volume sales and customer inquiries can also help ensure a smooth experience for both employees and shoppers.

What is the difference between Gift Store Manager vs Retail Sales Associate?

AspectGift Store ManagerRetail Sales Associate
Required CredentialsHigh school diploma; experience in retail managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentManage gift shop operations, oversee staff, handle inventoryAssist customers, stock shelves, process sales
Employer & Industry UsageGift shops, specialty stores, boutiquesDepartment stores, retail outlets, malls

The Gift Store Manager oversees daily store operations, staff, and inventory, requiring management experience. In contrast, a Retail Sales Associate focuses on customer service and sales assistance. Both roles are common in retail environments, but the manager position involves leadership responsibilities and operational oversight.

What are popular job titles related to Gift Store Manager jobs in Springfield, MA?

For Gift Store Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Gift Store Manager jobs in Springfield, MA look for?

The top searched job categories for Gift Store Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Gift Store Manager jobs?

Cities near Springfield, MA with the most Gift Store Manager job openings:

Gift Store Manager jobs near you

Floor Manager 40h

H&M

Springfield, MA • On-site

Full-time

Medical

Re-posted 2 days ago

Job description

Job Description

As a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

  • Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  • Analyse sales data and collaborate with the Store Manager to maximise department performance
  • Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  • Support recruitment efforts and ensure effective onboarding and training for new team members
  • Identify and nurture future talent, contributing to development plans that support team progression
  • Oversee daily store operations, ensuring efficiency and alignment with brand standards
  • Act as a brand ambassador, consistently delivering the best possible experience for every customer
  • Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Qualifications
  • Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment  
  • Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
  • Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
  • Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
  • Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
  • Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
  • Comfortable working varied hours, including evenings, weekends, and holidays.
  • Lithuanian and English language skill (at least A2 level is required)

Preferable but not mandatory

  • Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
  • Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information
  • This is a full-time with a contract of 40 hours a week.
  • Apply by sending in your CV in English as soon as possible.
  • Compensation: starting at 1980 gross/month

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this, Lithuania-based colleagues also receive:  

  • Bonus for Referring a Friend
  • Possibility of receiving a performance-based bonus
  • Stebby Platform
  • Private Health Insurance 
  • Anniversary Gifts
  • Baby birth gift card 

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description 
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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