US-Genius
Fairfax, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Fairfax, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Augusta, GA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Augusta, GA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Lake Grove, NY · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Lake Grove, NY · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Mclean, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Mclean, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
Genius
$18/hr
The BMW Genius will provide comprehensive product information to our customers throughout the sales process. The Genius is the primary contact for clients to learn about BMW, BMW heritage, and BMW ...
Genius
$18/hr
The BMW Genius will provide comprehensive product information to our customers throughout the sales process. The Genius is the primary contact for clients to learn about BMW, BMW heritage, and BMW ...
US-Genius
Nashville, TN · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Nashville, TN · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Woodbridge, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Woodbridge, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Reston, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Genius
Reston, VA · On-site
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to ...
US-Lead Genius
The Woodlands, TX · On-site
$13.75 - $17/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
US-Lead Genius
The Woodlands, TX · On-site
$13.75 - $17/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
US-Lead Genius
Nashville, TN · On-site
$15 - $18.25/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
US-Lead Genius
Nashville, TN · On-site
$15 - $18.25/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
BMW Product Genius
Pittsburgh, PA · On-site
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
BMW Product Genius
Pittsburgh, PA · On-site
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
US-Lead Genius
Orland Park, IL · On-site
$15.50 - $18.75/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
New
US-Lead Genius
Orland Park, IL · On-site
$15.50 - $18.75/hr
As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for ...
New
BMW Product Genius
Pittsburgh, PA · On-site
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
BMW Product Genius
Pittsburgh, PA · On-site
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
Quick apply
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information ...
BMW Genius
Brooklyn, NY · On-site
$35K - $42K/yr
We are searching for a passionate, motivated, and collaborative BMW Genius to join our team. The right individual will be a self-starter, with a track record of success in delivering customer ...
BMW Genius
Brooklyn, NY · On-site
$35K - $42K/yr
We are searching for a passionate, motivated, and collaborative BMW Genius to join our team. The right individual will be a self-starter, with a track record of success in delivering customer ...
As a BMW Genius, you will be the first point of contact with our customers and you will build strong customer relationships that are based on authentic ongoing engagement. You'll be instrumental in ...
As a BMW Genius, you will be the first point of contact with our customers and you will build strong customer relationships that are based on authentic ongoing engagement. You'll be instrumental in ...
As a BMW Genius, you will be the first point of contact with our customers and you will build strong customer relationships that are based on authentic ongoing engagement. You'll be instrumental in ...
As a BMW Genius, you will be the first point of contact with our customers and you will build strong customer relationships that are based on authentic ongoing engagement. You'll be instrumental in ...
The BMW Genius role is an excellent position for recent college graduates, parents returning to the workforce, or anyone looking to start a career in the automotive business. Our goal is to create a ...
The BMW Genius role is an excellent position for recent college graduates, parents returning to the workforce, or anyone looking to start a career in the automotive business. Our goal is to create a ...
Genius information
See salary details
$32.5K - $36.8K
8% of jobs
$36.8K - $41.1K
8% of jobs
$42.9K is the 25th percentile. Wages below this are outliers.
$41.1K - $45.5K
21% of jobs
The median wage is $48.3K / yr.
$45.5K - $49.8K
19% of jobs
$49.8K - $54.1K
9% of jobs
$54.1K - $58.4K
3% of jobs
$62.7K is the 75th percentile. Wages above this are outliers.
$58.4K - $62.7K
6% of jobs
$62.7K - $67K
7% of jobs
$67K - $71.4K
8% of jobs
$71.4K - $75.7K
5% of jobs
$75.7K - $80K
4% of jobs
$32.5K
$54.3K
$80K
How much do genius jobs pay per year?
As of Aug 22, 2026, the average yearly pay for genius in the United States is $54,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $66,000.00 per year, depending on experience, location, and employer.
What is a Genius?
Geniuses are technical support specialists who work at the Apple Store's Genius Bar. They are responsible for diagnosing and resolving hardware and software issues on Apple devices, providing in-person technical support, and offering advice and solutions to customers. Geniuses are trained by Apple and must possess strong troubleshooting skills, excellent communication abilities, and a commitment to customer service. In addition to repairs, they educate customers on product usage and help facilitate repairs or replacements as needed.
What are the key skills and qualifications needed to thrive as a Genius?
To thrive as an Apple Genius, you need strong technical troubleshooting abilities, in-depth knowledge of Apple products, and typically some experience or certification in IT support or electronics repair. Familiarity with Apple's diagnostic tools, repair systems, and customer management platforms like GSX is essential. Exceptional communication, patience, and customer service skills help Geniuses explain technical solutions clearly and create positive experiences for users. These competencies are crucial for delivering reliable technical support, building customer trust, and maintaining Apple's high service standards.
How does the Genius role at Apple facilitate collaboration between technical support and sales teams?
As a Genius, you’ll frequently collaborate with both technical support and sales team members to deliver a seamless customer experience. While your primary focus is troubleshooting and repairing Apple devices, you also work closely with sales staff to ensure customers understand product features and available solutions. This teamwork requires clear communication and a customer-first mindset, as you’ll often need to explain technical issues in a way that supports both technical and sales objectives. Regular team meetings and cross-functional training sessions help foster this collaborative environment and keep everyone aligned on best practices.
What is the difference between Genius vs Sound Engineer?
| Aspect | Genius | Sound Engineer |
|---|---|---|
| Required Credentials | Music-related certifications, music theory knowledge | Audio engineering certifications, technical training |
| Work Environment | Music studios, live venues, recording sessions | Recording studios, broadcast stations, live events |
| Industry Usage | Music production, artist collaboration | Audio recording, sound design, broadcasting |
| Common Search/Comparison | Genius vs Sound Engineer |
Geniuses in the music industry often focus on music theory and songwriting, while sound engineers specialize in technical audio production. Both roles may work in recording studios and require some overlapping skills, but their primary focus and credentials differ. Understanding these distinctions helps job seekers find the right career path in music and audio production.
More about Genius jobs
What cities are hiring for Genius jobs?
Cities with the most Genius job openings:
What states have the most Genius jobs?
States with the most job openings for Genius jobs include:
What job categories do people searching Genius jobs look for?
The top searched job categories for Genius jobs are:
Apple rating
8.0
Based on 677 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976