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Genesys Developer Jobs in New York (NOW HIRING)

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

1 point system

Kore.AI Developer

New York, NY · Remote

$53.75 - $69.25/hr

Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable ... Strong programming experience in Python and Java (mandatory). * Expertise in building integrations ...

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How much do genesys developer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for genesys developer in New York is $62.63, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $72.07 per hour, depending on experience, location, and employer.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What are the most commonly searched types of Genesys Developer jobs in New York?

The most popular types of Genesys Developer jobs in New York are:

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For Genesys Developer jobs in New York, the most frequently searched job titles are:

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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in New York as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, and 13% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $130,278 per year, or $62.6 per hour.

Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

Hirex

Weehawken, NJ • On-site

$113K - $156K/yr

Other

Posted 17 days ago

Job description

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers.

  • Title: Senior Genesys Observability Engineer
  • Experience Level: 4 8 years
  • Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
  • Duration : 6+ Months

Key Technical Requirements (Must-Haves):

  • Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
  • Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
    1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
    2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
    3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.

Regards
Gulshan

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