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Genesis Service Advisor Jobs (NOW HIRING)

Grayson Automotive

Service Advisor

Knoxville, TN · On-site

$55K - $100K/yr

Grayson Hyundai Subaru & Genesis West Knoxville The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the ...

Grayson Automotive

Service Advisor

Knoxville, TN · On-site

$55K - $100K/yr

Grayson Hyundai Subaru & Genesis West Knoxville The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the ...

Modern Auto

Automotive Service Advisor

Concord, NC · On-site

Modern Hyundai/Genesis of Concord has a career opportunity for an Automotive Service Advisor. Come join the team of talented service professionals at Modern Hyundai/Genesis of Concord.

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Genesis Service Advisor information

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How much do genesis service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for genesis service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a Genesis service advisor?

Genesis Service Advisors are automotive professionals who act as the main point of contact between customers and the service department at Genesis dealerships. They assist customers by scheduling maintenance or repair appointments, explaining recommended services, and communicating with technicians about vehicle issues. Their role is crucial in ensuring customer satisfaction by providing clear updates, accurate estimates, and a smooth service experience. Genesis Service Advisors are knowledgeable about Genesis vehicles and work to build long-term relationships with clients by delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a Genesis service advisor?

To thrive as a Genesis Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic diagnostic tools is important, and some employers may prefer ASE certification. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with clients. These skills are essential for ensuring customer satisfaction, efficient service operations, and repeat business in a luxury automotive environment.

What are some common challenges faced by Genesis service advisors, and how can they be effectively managed?

Genesis Service Advisors often encounter challenges such as balancing high customer expectations with service schedules, managing multiple repair orders simultaneously, and clearly communicating complex vehicle issues to customers. To manage these effectively, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building strong relationships with technicians and staying up to date on Genesis vehicle technologies also helps ensure a smooth workflow and high customer satisfaction.

How hard is it to be a Genesis Service Advisor at a dealership?

Becoming a Genesis Service Advisor at a dealership requires strong communication skills, knowledge of automotive services, and customer service experience. The role involves managing service appointments, explaining repairs, and working with technicians, often requiring familiarity with dealership management systems and certifications. The difficulty varies based on experience and the dealership's standards but generally involves a combination of technical understanding and interpersonal skills.

What cities are hiring for Genesis Service Advisor jobs?

Cities with the most Genesis Service Advisor job openings:

What states have the most Genesis Service Advisor jobs?

States with the most job openings for Genesis Service Advisor jobs include:

What are popular job titles related to Genesis Service Advisor jobs?

For Genesis Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Genesis Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Indianapolis, IN

Genesis of Carmel
See more jobs at Genesis of Carmelexternal

$65K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Genesis of Carmel, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!  

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. 

What We Offer:

  • Pay range opportunity of $65,000-$150,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.  
  • Family Owned and Operated – 90+ years in business! 
  • Medical, Dental, Vision Insurance, 401k 
  • Paid Vacation and Sick Time 
  • Paid Training 
  • Discounts on products, services, and vehicles 
  • Fantastic Growth Opportunities 

Job Responsibilities:

  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:

  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check in accordance with local law/regulations 
  • 18+ years of age or older to comply with the company driving policy 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

Automotive Service Advisor, Automotive Service Consultant, Assistant Service Manager. Luxury Service Consultant, Service Lane Manager

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