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Genesis Service Advisor information

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How much do genesis service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for genesis service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a Genesis service advisor?

Genesis Service Advisors are automotive professionals who act as the main point of contact between customers and the service department at Genesis dealerships. They assist customers by scheduling maintenance or repair appointments, explaining recommended services, and communicating with technicians about vehicle issues. Their role is crucial in ensuring customer satisfaction by providing clear updates, accurate estimates, and a smooth service experience. Genesis Service Advisors are knowledgeable about Genesis vehicles and work to build long-term relationships with clients by delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a Genesis service advisor?

To thrive as a Genesis Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic diagnostic tools is important, and some employers may prefer ASE certification. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with clients. These skills are essential for ensuring customer satisfaction, efficient service operations, and repeat business in a luxury automotive environment.

What are some common challenges faced by Genesis service advisors, and how can they be effectively managed?

Genesis Service Advisors often encounter challenges such as balancing high customer expectations with service schedules, managing multiple repair orders simultaneously, and clearly communicating complex vehicle issues to customers. To manage these effectively, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building strong relationships with technicians and staying up to date on Genesis vehicle technologies also helps ensure a smooth workflow and high customer satisfaction.

How hard is it to be a Genesis Service Advisor at a dealership?

Becoming a Genesis Service Advisor at a dealership requires strong communication skills, knowledge of automotive services, and customer service experience. The role involves managing service appointments, explaining repairs, and working with technicians, often requiring familiarity with dealership management systems and certifications. The difficulty varies based on experience and the dealership's standards but generally involves a combination of technical understanding and interpersonal skills.

What cities are hiring for Genesis Service Advisor jobs?

Cities with the most Genesis Service Advisor job openings:

What states have the most Genesis Service Advisor jobs?

States with the most job openings for Genesis Service Advisor jobs include:

What are popular job titles related to Genesis Service Advisor jobs?

For Genesis Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Genesis Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Genesis/Hyundai Service Advisor

Hampton, VA • On-site

Mills Auto Group
See more jobs at Mills Auto Groupexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

SUMMARY
Classis Hyundai/Genesis of Hampton is hiring for a experienced service advisor. We are searching for great people to join our team that want to work in a clean and safe environment in our ever growing dealership, come and see what we have to offer. We provide an excellent working environment and state of the art facilities. If you are an outgoing individual with a passion for delivering a unique and positive client experience, we want to talk to you!
WE OFFER:
  • Health, Dental, Medical
  • 401K
  • Paid Time Off

RESPONSIBILITIES:
  • Working with clients in a one on one relationship
  • Use of DMS systems to create repair orders/verify client information,
  • Monitor the progress of each vehicle throughout the day, and updating clients frequently
  • Verify that the final invoices are correct and complete
  • Explain all completed work and charges to clients
  • REQUIREMENTS:
  • Exceptional Customer Satisfaction is a plus!
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity

About the Dealership
Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 20. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees' college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

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