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Genesis Service Advisor Jobs in Texas (NOW HIRING)

Huffines

Automotive Service Advisor

Plano, TX · On-site

$90K - $120K/yr

Automotive Service Advisor Huffines Service Departments If you are an experienced dealership ... Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is ...

West Houston Auto Group

Be Seen First

Automotive Service Advisor

Houston, TX · On-site

$3.0K - $6.0K/mo

We are hiring experienced Automotive Service Advisors to work in our busy service department! There ... Genesis 16803 Katy Fwy. Houston, TX 77094 Company Description West Houston Auto Group is part of ...

DeMontrond Auto Group

Service Technician

Webster, TX · On-site

Whether it's Chrysler, Dodge, Jeep, Ram, Ford Buick, GMC, Chevrolet, Hyundai, Mazda, Genesis ... Discuss repairs with shop foreman or service advisor * Provide labor estimates and communicate ...

DeMontrond Auto Group

Service Technician

Houston, TX · On-site

Whether it's Chrysler, Dodge, Jeep, Ram, Ford Buick, GMC, Chevrolet, Hyundai, Mazda, Genesis ... Discuss repairs with shop foreman or service advisor * Provide labor estimates and communicate ...

DeMontrond Auto Group

Service Technician

Webster, TX · On-site

Whether it's Chrysler, Dodge, Jeep, Ram, Ford Buick, GMC, Chevrolet, Hyundai, Mazda, Genesis ... Discuss repairs with shop foreman or service advisor * Provide labor estimates and communicate ...

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Genesis Service Advisor information

What is a Genesis service advisor?

Genesis Service Advisors are automotive professionals who act as the main point of contact between customers and the service department at Genesis dealerships. They assist customers by scheduling maintenance or repair appointments, explaining recommended services, and communicating with technicians about vehicle issues. Their role is crucial in ensuring customer satisfaction by providing clear updates, accurate estimates, and a smooth service experience. Genesis Service Advisors are knowledgeable about Genesis vehicles and work to build long-term relationships with clients by delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a Genesis service advisor?

To thrive as a Genesis Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic diagnostic tools is important, and some employers may prefer ASE certification. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with clients. These skills are essential for ensuring customer satisfaction, efficient service operations, and repeat business in a luxury automotive environment.

What are some common challenges faced by Genesis service advisors, and how can they be effectively managed?

Genesis Service Advisors often encounter challenges such as balancing high customer expectations with service schedules, managing multiple repair orders simultaneously, and clearly communicating complex vehicle issues to customers. To manage these effectively, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building strong relationships with technicians and staying up to date on Genesis vehicle technologies also helps ensure a smooth workflow and high customer satisfaction.

How hard is it to be a Genesis Service Advisor at a dealership?

Becoming a Genesis Service Advisor at a dealership requires strong communication skills, knowledge of automotive services, and customer service experience. The role involves managing service appointments, explaining repairs, and working with technicians, often requiring familiarity with dealership management systems and certifications. The difficulty varies based on experience and the dealership's standards but generally involves a combination of technical understanding and interpersonal skills.

What cities in Texas are hiring for Genesis Service Advisor jobs?

Cities in Texas with the most Genesis Service Advisor job openings:

BERT OGDEN GENESIS SERVICE DEPT TECHNICIAN

Harlingen, TX • On-site

Bert Ogden Auto Group
Motor Vehicle Manufacturing • 501 - 1,000 employees
Learn more about Bert Ogden Auto Groupexternal

Full-time

Re-posted 15 hours ago

Job description

Description:

BERT OGDEN GENESIS SERVICE DEPT TECHNICIAN  
POSITION TITLE: Service Technician  

DEPARTMENT: Service 

REPORTS TO: Service Manager  

PURPOSE: The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.  

ESSENTIAL DUTIES: 

  • Receive repair orders from dispatcher and take to stall area. 
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and perform repair. 
  • Communicate with parts department to obtain needed parts. 
  • Save and tag parts if the job is under warranty or if requested by the customer.
  • Examine the vehicle to determine if additional safety or service work is required. Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
  • Document work performed. 
  • Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands. 
  • Supervise work of any apprentice technicians as assigned. 
  • Attend factory-sponsored training classes. 
  • Keep abreast of factory technical bulletins. 
  • Ensure that customers’ cars are kept clean. 
  • Keep shop area neat and clean and be able to account for all dealership-owned tools at all times. 
  • Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.  
Requirements:

 QUALIFICATIONS:  

  • Must be 21 years old or older 
  • Must be able to pass a drug test 
  • Must be able to pass a background screening 
  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • ASE certification preferred.
  • General mechanical skills.
  • Valid driver’s license and a good driving record.
  • Manual dexterity.
  • Good Judgment.

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