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Genesis Service Advisor Jobs (NOW HIRING)

Genesis of Corona

Genesis Service BDC

Corona, CA

$15.50 - $20.75/hr

CardinaleWay Genesis of Corona is seeking a motivated and customer-focused Service BDC ... Coordinate with service advisors and management to ensure seamless customer experience * Handle ...

Cardinale Auto Group

Genesis Service BDC

Corona, CA · On-site

$15.50 - $20.75/hr

CardinaleWay Genesis of Corona is seeking a motivated and customer-focused Service BDC ... Coordinate with service advisors and management to ensure seamless customer experience * Handle ...

Cardinale Auto Group

Genesis Service BDC

Corona, CA · On-site

$15.50 - $20.75/hr

CardinaleWay Genesis of Corona is seeking a motivated and customer-focused Service BDC ... Coordinate with service advisors and management to ensure seamless customer experience * Handle ...

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How much do genesis service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for genesis service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a Genesis service advisor?

Genesis Service Advisors are automotive professionals who act as the main point of contact between customers and the service department at Genesis dealerships. They assist customers by scheduling maintenance or repair appointments, explaining recommended services, and communicating with technicians about vehicle issues. Their role is crucial in ensuring customer satisfaction by providing clear updates, accurate estimates, and a smooth service experience. Genesis Service Advisors are knowledgeable about Genesis vehicles and work to build long-term relationships with clients by delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a Genesis service advisor?

To thrive as a Genesis Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic diagnostic tools is important, and some employers may prefer ASE certification. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with clients. These skills are essential for ensuring customer satisfaction, efficient service operations, and repeat business in a luxury automotive environment.

What are some common challenges faced by Genesis service advisors, and how can they be effectively managed?

Genesis Service Advisors often encounter challenges such as balancing high customer expectations with service schedules, managing multiple repair orders simultaneously, and clearly communicating complex vehicle issues to customers. To manage these effectively, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building strong relationships with technicians and staying up to date on Genesis vehicle technologies also helps ensure a smooth workflow and high customer satisfaction.

How hard is it to be a Genesis Service Advisor at a dealership?

Becoming a Genesis Service Advisor at a dealership requires strong communication skills, knowledge of automotive services, and customer service experience. The role involves managing service appointments, explaining repairs, and working with technicians, often requiring familiarity with dealership management systems and certifications. The difficulty varies based on experience and the dealership's standards but generally involves a combination of technical understanding and interpersonal skills.

What cities are hiring for Genesis Service Advisor jobs?

Cities with the most Genesis Service Advisor job openings:

What states have the most Genesis Service Advisor jobs?

States with the most job openings for Genesis Service Advisor jobs include:

What are popular job titles related to Genesis Service Advisor jobs?

For Genesis Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Genesis Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Genesis Service Advisor

Corona, CA • On-site

Cardinale Auto Group
See more jobs at Cardinale Auto Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Position Overview
Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities
  • Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
  • Perform detailed vehicle walkarounds and accurately document customer concerns
  • Prepare and present service recommendations with transparency and professionalism
  • Coordinate with factory-trained technicians to ensure timely, high-quality repairs
  • Proactively communicate service updates via phone, text, or digital platforms
  • Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
  • Handle warranty and goodwill considerations in line with manufacturer standards
Qualifications
  • 3+ years of experience as a Service Advisor
  • Proven track record of high CSI scores and strong sales performance
  • Exceptional communication, interpersonal, and client relationship skills
  • Experience with dealership systems such as Reynolds and Reynolds or CDK
  • Professional appearance and demeanor aligned with luxury brand standards
  • Valid California driver's license with clean driving record
Preferred Qualifications
  • Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

Work Environment
State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.
Benefits
  • Comprehensive medical, dental, FSA, and vision coverage
  • 401(k)
  • Paid time off, sick leave, and holidays
  • Employee lease/vehicle purchase programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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