Title : General Superintendent, PCC General Orders Department : Subways Authority : TA Division/Unit : Service Delivery Work Location : 333 W 53rd St. NY, NY 10019 Hours of Work : Managerial ...
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Title : General Superintendent, PCC General Orders Department : Subways Authority : TA Division/Unit : Service Delivery Work Location : 333 W 53rd St. NY, NY 10019 Hours of Work : Managerial ...
Quick apply
Title : General Superintendent, PCC General Orders Department : Subways Authority : TA Division/Unit : Service Delivery Work Location : 333 W 53rd St. NY, NY 10019 Hours of Work : Managerial ...
General Superintendent, PCC General Orders Department: Subways Authority: TA Division/Unit: Service Delivery Work Location: 333 W 53rd St. NY, NY 10019 Hours of Work: Managerial Compensation: $167 ...
General Superintendent, PCC General Orders Department: Subways Authority: TA Division/Unit: Service Delivery Work Location: 333 W 53rd St. NY, NY 10019 Hours of Work: Managerial Compensation: $167 ...
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The median wage is $23.60 / hr.
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1% of jobs
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$8
$46
$144
| Aspect | General | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; minimal certifications | High school diploma; often customer service or communication training |
| Work Environment | Varies widely; offices, retail, manufacturing | Call centers, retail stores, online support |
| Industry Usage | Broad; applicable across many sectors | Specific to customer service roles in various industries |
| Search & Comparison Intent | General job info, broad roles | Specific customer service roles, skills, and requirements |
In summary, 'General' refers to a broad category of jobs with minimal specific requirements, while 'Customer Service Representative' is a specialized role focused on assisting customers, often requiring specific communication skills and industry knowledge.

Full-time
Posted 6 days ago
7.5
Based on 63 frontline employees who took The Breakroom Quiz
387th of 660 rated public administrative organizations
Title: General Superintendent, PCC General Orders
Department: Subways
Authority: TA
Division/Unit: Service Delivery
Work Location: 333 W 53rd St. NY, NY 10019
Hours of Work: Managerial
Compensation:
$167,186 Compression Rate
Deadline (if Applicable):
07/03/2026
Reporting Manager (If Applicable):
Assistant Chief Officer, OCC
POSITION SUMMARY
This position provides dedicated oversight and coordination of all MTA Construction & Development (C&D) General Orders that require Power Control Center (PCC) support. The role is responsible for validating power limits, assessing operational feasibility, and coordinating mitigation strategies with Track & Rail Operations (TRO) and the General Orders & Diversions Unit. By identifying risks early in the General Order planning process, this position ensures that power-related constraints are properly addressed and helps prevent service disruptions across the system.
RESPONSIBILITIES: The selected candidate will be responsible for the following:
• Analyze power‑off General Orders (GOs), verify traction power limits, and ensure that all required approvals from TRO and Power Operations are incorporated into final GO plans.
• Confirm that defined power limits do not negatively impact revenue service or conflict with adjacent GOs; coordinate supplemental power feeds when necessary to maintain operational continuity.
• Document and communicate any required adjustments to GO plans, ensuring all stakeholders are informed of changes and mitigations.
• Develop systemwide cost and staffing estimates for contracts, incorporating labor requirements from System Operations, Third Rail, and Power Operations. Track and update estimates as project scopes evolve.
• Identify equipment requiring lockout/tagout procedures, coordinate staffing for securing locations, ensure adherence to safety protocols, and maintain accurate records of all activities.
• Lead and conduct weekly and monthly GO planning meetings with System Operators, OCC, and C&D stakeholders. Review upcoming GOs, identify potential risks, confirm readiness of all involved parties, and drive resolution of issues prior to implementation.
EDUCATION AND EXPERIENCE:
1) Bachelor’s degree in public administration, economics, computer science marketing or engineering and a minimum of ten (10) years’ experience of which six (6) years must have been in a managerial/supervisory capacity - OR -
2) A satisfactory equivalent of education and experience.
DESIRED SKILLS
• Knowledge of NYCT and Subways rules, regulations, policies, and procedures related to General Order planning and implementation.
• Strong project management skills with the ability to manage multiple, concurrent operational and planning activities.
• Excellent verbal and written communication skills, including the ability to convey technical information clearly to both operational and non‑technical stakeholders.
• Knowledge of rapid transit operations and familiarity with power, third rail, and service delivery considerations.
• Ability to make sound, timely decisions under pressure, especially in fast‑moving operational environments.
SELECTION METHOD
Based on evaluation of education, skills, experience, interview, and written assessment.
All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
OTHER INFORMATION
Appointment may be at a comparable level to current level of selected candidate. (If necessary)
As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.
HOW TO APPLY
Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
EQUAL EMPLOYMENT OPPORTUNITY
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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Rail transportation
10,000+ Employees
New York, NY, US
1954