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General Manager Multi Unit Jobs in Tennessee (NOW HIRING)

Tim Hortons (US)

General Manager

Lebanon, TN · On-site

Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...

Tim Hortons (US)

General Manager

Lebanon, TN

Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...

Tim Hortons

General Manager

Lebanon, TN · On-site

DESCRIPTION Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit ...

PSG

GENERAL MANAGER (Multi-site)

Nashville, TN · On-site

$180K - $200K/yr

... General Manager to drive manufacturing performance for multiple plants across NA. REQUIREMENTS: * Must have 10+ years Automotive Stamping Manufacturing experience * Must have 10+ years managing multi ...

Sonic Drive-In

Multi-Unit Leader

Chapel Hill, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Sonic Drive-In

Multi-Unit Leader

Brentwood, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Sonic Drive-In

Multi-Unit Leader

Brentwood, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Sonic Drive-In

Multi-Unit Leader

Franklin, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Sonic Drive-In

Multi-Unit Leader

Franklin, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Sonic Drive-In

Multi-Unit Leader

Franklin, TN · On-site

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the ...

Gateway Group Personnel

Finance Manager

Memphis, TN

Finance Operations Manager - Multi-Unit Operations Memphis, TN | On-Site Our client, a growing multi-unit organization, is seeking a Finance Operations Manager to serve as a key financial partner to ...

E + Rose

Multi-Unit Cafe Manager

Nashville, TN · On-site

$65K - $75K/yr

We're seeking a mission-driven Multi-Unit Manager to take over a sector of our Nashville market's operations and growth. About You: Are you passionate about health and wellness, and love sharing that ...

E + Rose

Multi-Unit Cafe Manager

Nashville, TN

$65K - $75K/yr

Were seeking a mission-driven Multi-Unit Manager to take over a sector of our Nashville market's operations and growth. About You: Are you passionate about health and wellness, and love sharing that ...

Chili's

Assistant General Manager

Memphis, TN · On-site

$53K - $63K/yr

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in ... Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of ...

Dufry

Assistant General Manager

Memphis, TN · On-site

$53K - $63K/yr

... Multi Unit Manager I in managing by supervising day-to-day activities of associates within a ... General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the ...

Dufry

Assistant General Manager

Memphis, TN

$53K - $63K/yr

... Multi Unit Manager I in managing by supervising day-to-day activities of associates within a ... General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the ...

Clean Team

General Manager

Knoxville, TN

General Manager - Commercial Cleaning & Janitorial Services Knoxville, TN We are a growing ... Key Responsibilities Lead branch operations, multi-site management, and field operations teams ...

Long John Silver's

District Manager

Knoxville, TN · On-site

$70K - $80K/yr

District Manager - Multi-Unit (Fast Casual Dining) A large and rapidly growing casual dining franchisee is seeking an experienced Area Coach (District Manager) to oversee multiple restaurant ...

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General Manager Multi Unit information

What other jobs can a general manager do?

A general manager can transition into roles such as operations manager, district manager, or regional manager, which involve overseeing multiple locations or departments. They often utilize skills in leadership, strategic planning, and staff management, and may pursue certifications like Six Sigma or PMP to advance into higher-level executive positions.

What are the key skills and qualifications needed to thrive as a general manager multi unit?

To thrive as a General Manager Multi Unit, you need strong leadership, operational management, and financial acumen, often supported by a bachelor's degree in business or a related field. Experience with enterprise resource planning (ERP) systems, point of sale (POS) software, and multi-unit management certifications is highly valuable. Exceptional communication, problem-solving, and team-building abilities help drive performance across multiple locations. These skills ensure consistent operations, effective team leadership, and sustained profitability throughout all units managed.

What is a general manager multi unit?

A General Manager Multi Unit is a professional responsible for overseeing the operations of multiple business locations or units within an organization. Their role involves managing unit managers, ensuring consistency in operations, and achieving financial and performance goals across all assigned locations. They implement company policies, drive business growth, and often serve as the link between upper management and individual unit teams. Strong leadership, organizational, and communication skills are crucial for success in this position.

How does a general manager multi unit balance the demands of overseeing multiple locations while maintaining consistent performance standards?

As a General Manager Multi Unit, balancing oversight across several locations involves regular communication with individual site managers, setting clear expectations, and implementing standardized processes. Most GMs rely on a combination of data-driven performance tracking and in-person or virtual visits to ensure each unit meets company goals. It's common to develop strong leadership teams at each site, delegating day-to-day operations and empowering managers to address local issues while maintaining overall alignment. Continuous training and cross-location meetings help share best practices and foster a cohesive culture across all units.
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Infographic showing various General Manager Multi Unit job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

General Manager

Tim Hortons (US)

Lebanon, TN • On-site

Full-time

Re-posted 26 days ago

Job description

Job Title

General Manager - Multi-Unit Operations (Tim Hortons)


Reports To

Owner / Director of Operations / District Manager


Position Summary


The General Manager (GM) - Multi-Unit Operations is responsible for overseeing the day-to-day operations, financial performance, food safety, brand standards, and people management across multiple Tim Hortons locations. This role ensures consistent execution of Tim Hortons brand standards, strong team leadership, profitability, and an exceptional guest experience at all assigned restaurants.

The GM serves as the primary operational leader, developing store managers, enforcing standards, controlling costs, and driving sales growth across the portfolio.


Key Responsibilities


1. Operations & Brand Standards
  • Ensure all assigned Tim Hortons locations operate in full compliance with Tim Hortons brand standards, food safety, and health regulations
  • Maintain excellence in speed of service, product quality, cleanliness, and hospitality
  • Conduct regular store visits, audits, and operational reviews
  • Lead execution of new product launches, promotions, and system updates
  • Ensure equipment uptime, preventive maintenance, and operational readiness


2. Financial & Performance Management
  • Own P&L performance across multiple locations
  • Drive profitability through:
  • Labor control (target ~20%)
  • Food & paper cost control (target ~30%)
  • Waste reduction and inventory accuracy
  • Analyze weekly sales, labor, and cost reports
  • Implement action plans to improve underperforming locations
  • Manage budgets, forecasts, and weekly performance reviews with store managers


3. People Leadership & Staffing
  • Recruit, train, develop, and retain Store Managers, Assistant Managers, and Shift Leaders
  • Build strong leadership pipelines and succession plans
  • Set performance expectations and conduct evaluations
  • Coach managers on scheduling, labor efficiency, and team engagement
  • Enforce company policies consistently and professionally
  • Address performance issues, disciplinary actions, and terminations as needed


4. Training & Development
  • Ensure all team members complete required Tim Hortons training modules and certifications
  • Coach managers on:
  • Operational execution
  • Guest recovery
  • Food safety & sanitation
  • Lead retraining initiatives when standards or service fall below expectations
  • Develop leadership capabilities across all levels


5. Guest Experience & Community Presence
  • Ensure every location delivers a consistent, friendly, and fast guest experience
  • Handle escalated guest concerns professionally and promptly
  • Monitor and improve customer feedback, online reviews, and mystery shop results
  • Support local marketing and community engagement initiatives


6. Compliance & Risk Management
  • Ensure compliance with:
  • Health department regulations
  • Food safety standards
  • Labor laws and company policies
  • Maintain accurate documentation and audit readiness
  • Ensure safe work environment across all locations


Key Performance Indicators (KPIs)
  • Sales growth and same-store performance
  • Labor cost % and food cost %
  • Store cleanliness and audit scores
  • Guest satisfaction and online ratings
  • Manager retention and team engagement
  • Training completion rates
  • Operational consistency across units


Qualifications & Experience
  • 5+ years of restaurant management experience
  • 2+ years managing multiple restaurant locations (QSR preferred)
  • Strong understanding of P&L, labor management, and food cost control
  • Experience with Tim Hortons or similar QSR brand preferred
  • Proven ability to lead, coach, and develop management teams
  • Strong organizational, communication, and problem-solving skills
  • Ability to travel between locations as needed
  • Flexible schedule including early mornings, evenings, weekends, and holidays


Core Competencies
  • Multi-unit operational leadership
  • Financial acumen
  • People development
  • Accountability & execution
  • Brand standards enforcement
  • Decision-making under pressure
  • Guest-first mindset


Compensation & Benefits
  • Competitive base salary
  • Performance-based bonus tied to:
  • Sales growth
  • Labor & food cost targets
  • Audit scores
  • Guest satisfaction
  • Growth and advancement opportunities within the organization


Apply