Geek Squad Jobs (NOW HIRING)

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results.

Internally, this role is known as a CIA Agent.<br><br><strong>What you’ll do</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Communicate department goals and other important information to team members in a clear, accurate and timely manner</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provide coaching to agents to develop their customer service and technology repair skills</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of experience in diagnosing and repairing PCs or consumer electronics</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of customer service experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of leadership experience, including coaching, training and recognition</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Experience working with Windows operating systems</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>What’s in it for you</strong><br><br>We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br><br>Our benefits include:</span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Competitive pay</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Great employee discount</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Financial savings and retirement resources</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Support for your physical and mental well-being</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations.

Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br><br>Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0234548">Incentive Programs Summary</a>.<br><br>For more information about benefits, LOA and paid time off, please refer to our <a href="https://benefitsguide.bestbuy.com/">Benefits Guide</a>.<br><br><strong>About us</strong><br><br>As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.<br><br>Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

Tomorrow works here.™<br><br>Best Buy is an equal opportunity employer.<br><br><strong>Application deadline:</strong> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div> <p> Position Type: Full timePandoLogic. Keywords: Electrical Appliance Service Technician, Location: Gastonia, NC - 28056