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Geek Squad Double Agent Jobs (NOW HIRING)

Best Buy

Geek Squad Senior Repair Technician

Soquel, CA · On-site

$17.86 - $26.13/hr

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Madison, WI · On-site

$15 - $20.55/hr

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

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How much do geek squad double agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for geek squad double agent in the United States is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Geek Squad Double Agent position, and why are they important?

To thrive as a Geek Squad Double Agent, you need strong technical troubleshooting abilities, in-depth knowledge of consumer electronics, and at least a high school diploma or equivalent, with additional certifications such as CompTIA A+ preferred. Familiarity with diagnostic software, ticketing systems, and a variety of operating systems and networking tools is important. Excellent customer service skills, clear communication, and professionalism are vital for building client trust and resolving issues efficiently on-site. These skills ensure effective problem-solving, high customer satisfaction, and strong representation of the Geek Squad brand in the field.

What is a Geek Squad Double Agent job?

A Geek Squad Double Agent is a field technician who provides in-home and on-site technical support for customers. They troubleshoot, install, and repair various technology products, including computers, home theater systems, and smart home devices. Double Agents also educate customers on product usage and recommend solutions to enhance their tech experience. This role requires strong technical knowledge, customer service skills, and the ability to work independently while representing Geek Squad and Best Buy.

What does a typical workday look like for a Geek Squad Double Agent?

As a Geek Squad Double Agent, your typical day involves traveling to customers' homes or businesses to diagnose and repair technology issues, install devices, and provide tech support. You will interact directly with clients, assess their needs, and deliver solutions while documenting your work through internal systems. The role requires flexibility and adaptability, as every assignment may present unique challenges and learning opportunities. You’ll also collaborate closely with in-store Geek Squad teams to ensure seamless customer service and may receive ongoing training to stay current on new technologies.

What cities are hiring for Geek Squad Double Agent jobs? Cities with the most Geek Squad Double Agent job openings:
What are the most commonly searched types of Geek Squad Double Agent jobs? The most popular types of Geek Squad Double Agent jobs are:
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Geek Squad Double Agent jobs near you
Infographic showing various Geek Squad Double Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,210 per year, or $17.4 per hour.
Geek Squad Senior Repair Technician

Geek Squad Senior Repair Technician

Best Buy

Madison, WI

Other

Retirement, PTO

Posted 12 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,772 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.
What you’ll do
  • Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
  • Communicate department goals and other important information to team members in a clear, accurate and timely manner
  • Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
  • Provide coaching to agents to develop their customer service and technology repair skills
  • Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Basic qualifications
  • 1 year of experience in diagnosing and repairing PCs or consumer electronics
  • 1 year of customer service experience
  • 1 year of leadership experience, including coaching, training and recognition
Preferred qualifications
  • Experience working with Windows operating systems
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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