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Gate Aviation Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing * Assist passengers with check-ins, verification, gate information, baggage claims and ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing * Assist passengers with check-ins, verification, gate information, baggage claims and ...

Menzies Aviation

BWI Passenger Service Agent

MD · On-site

$15/hr

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing * Assist passengers with check-ins, verification, gate information, baggage claims and ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing * Assist passengers with check-ins, verification, gate information, baggage claims and ...

Menzies Aviation

Passenger Service Supervisor

Boise, ID · On-site

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct What you will be doing * Assist passengers with check-ins, verification, gate information, baggage claims and ...

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Gate Aviation information

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How much do gate aviation jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for gate aviation in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is gate aviation?

Gate Aviation jobs refer to roles related to the management and operation of airport gates, including tasks such as coordinating aircraft arrivals and departures, managing passenger boarding and deplaning, handling luggage logistics, and ensuring safety and security protocols are followed. Employees in these positions often interact with airlines, ground handling teams, and passengers to ensure smooth airport operations. Common job titles in Gate Aviation include gate agents, ramp agents, and gate supervisors. These professionals play a crucial role in maintaining efficient airport traffic flow and providing customer service.

What are the key skills and qualifications needed to thrive as an aviation gate agent?

To thrive as an Aviation Gate Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, boarding software, and security protocols is essential, and some positions may require specific certifications such as SIDA badges. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient boarding processes, positive passenger experiences, and adherence to safety and security regulations.

What are some common challenges faced by professionals working in gate aviation operations, and how can they be addressed?

Professionals in gate aviation operations often face challenges such as managing tight turnaround times for aircraft, coordinating with multiple teams (ramp, baggage, flight crew), and responding quickly to last-minute schedule changes or unexpected issues like delays. Effective communication and strong organizational skills are essential to ensure smooth passenger boarding and on-time departures. Regular training, proactive problem-solving, and cultivating teamwork with other airport stakeholders can help address these challenges and maintain efficient gate operations.

What is the difference between Gate Aviation vs Flight Attendant?

AspectGate AviationFlight Attendant
Required CertificationsAirline-specific training, security clearanceEmergency procedures, first aid, customer service training
Work EnvironmentAirport gates, airline terminalsOnboard aircraft, airports, in-flight
Employer & Industry UsageAirlines, airportsCommercial airlines, travel industry

Gate Aviation roles focus on managing passenger boarding, ticketing, and airport operations at the gate, requiring specific airline training. Flight Attendants primarily ensure passenger safety and comfort onboard flights, with different certifications. Both roles are essential in the airline industry but differ in work environment and responsibilities.

More about Gate Aviation jobs

What states have the most Gate Aviation jobs?

States with the most job openings for Gate Aviation jobs include:

What job categories do people searching Gate Aviation jobs look for?

The top searched job categories for Gate Aviation jobs are:

Gate Aviation jobs near you
Infographic showing various Gate Aviation job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,208 per year, or $16.9 per hour.

Frontier Passenger Service Agent

Menzies Aviation

Miami, FL • On-site

$21.91/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

  • Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk

Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned

Qualifications

  • Must be at least 18 years of age
  • Must pass a pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting/moving up to 70lbs of cargo and baggage
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Benefits

  • Advancement Opportunities
  • Medical, Dental, Vision
  • 401K, STD, LTD, and more 
  • Flight Benefits 
  • Paid Training
  • Paid Parking
  • Uniform Provided

 Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

 This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

 Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

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