Game Operations Manager Jobs in Nevada (NOW HIRING)

MULTI-GAME dealer

Job Description

Category: Casino

Status: Non-Exempt (Hourly)

Reports To: Manager of Table Games

Job Description

Responsible for dealing with all games professionally, accurately, and according to policies and procedures, and ensure a positive customer experience. Proficient in all aspects of dealing blackjack and roulette.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Voluntary life insurance
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan with company match

Location

This is a full-time, on-site position based in Las Vegas, NV. Candidates must be able to reliably commute or be prepared to relocate prior to their start date.

Responsibilities

Asset Protection/Gaming Compliance

• Protects the integrity of games through observation and follows appropriate procedures
• Responsible for protecting all sensitive equipment, (Cards, shoes, etc.)
• Responsible for ensuring maximum game protection
• Complete paperwork required for monetary transactions
• Must be able to obtain and maintain a Nevada Gaming Registration Card
• Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
• Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
• Responsible for compliance with all dealing procedures
• Ensure strict compliance with Ellis Island Casino and Brewery of Internal Controls

Critical Evaluation

• Must be able to work independently and unsupervised at times and make good decisions based on adherence to policies and procedures
• Must be able to pass yearly Title 31 certification and can effectively communicate with Compliance Department
• Able to remain open-minded to changes and new information daily
• Be knowledgeable about guest events, marketing promotions and services/amenities throughout the property

Team and Guest Service

• Provide excellent guest service to all casino guests and ensure same of all Team Members
• Deal effectively with guest problems/complaints
• Perform additional duties and responsibilities as assigned or necessary
• Provides excellent service to other Team Members and departments as needed

Table Games Knowledge

• Knowledge of all Table Games rules and regulations
• Tracks multiple players? level and duration of play
• Must have a total understanding of procedure manual for blackjack and roulette
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating
• Deals assigned games by delivering cards or assigned games pieces, determining winners and losers, collecting and paying bets
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
• Must be able to perform each essential duty satisfactorily
• Must be willing and able to learn new games

Other Job Duties:

• Fill in as dual rate-supervisor when need, and maintain Title 31 to perform in dual-rated capacity
• Assists with tournaments and promotions
• Performs additional duties and responsibilities as assigned or necessary

Skills / Experience

• The ability to submit to a background check and drug test is required.
• Must be able to obtain a Nevada Gaming Registration Card.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and handle high-stress situations.
• Strong problem-solving and conflict resolution skills.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company?s internal controls, policies and procedures.
• Familiarity with gaming software and security systems is a plus.
• At least 1 years of experience in Blackjack and Roulette Dealer.
• High school diploma or equivalent required.

Physical Requirements

• Ability to stand and walk for extended periods of time during shift.
• Proficient use of a computer, including keyboarding and mouse skills.
• Must be able to bend/kneel & work outdoors less than 25% of the time.
• Hearing, vision, speech, and literacy skills are critical.
• Must be able to lift up to 25 lbs. with or without assistance.
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service ? Personalized, warm, and consistent exceptional customer service.
• Value ? Committed to deliver quality products for affordable prices.
• Growth ? Promote personal development and professional growth for all team members.
• Family ? Foster a family-like environment with guests and team members alike.
• Passion ? Work with passion and enthusiasm every day.