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Game Operations Manager Jobs in Illinois (NOW HIRING)

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

$80K - $95K/yr

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual ... THE ROLE As an Operations Manager, you will own the day-to-day operational performance of a defined ...

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual ... THE ROLE As an Operations Manager, you will own the day-to-day operational performance of a defined ...

Lucky Lincoln Gaming LLC

Operations Manager

Chicago, IL · On-site

Description Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M ... THE ROLE As an Operations Manager, you will own the day-to-day operational performance of a defined ...

Pinstripes

Operations Manager

Oak Brook, IL · On-site

$65K - $68K/yr

As Operations Manager you are a protector of all that we hold sacred ... Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special ...

Pinstripes

Operations Manager

Oak Brook, IL

$65K - $68K/yr

As Operations Manager you are a protector of all that we hold sacred ... Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special ...

Pinstripes

Operations Manager

Oak Brook, IL · On-site

$65K - $68K/yr

As Operations Manager you are a protector of all that we hold sacred ... Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special ...

WhirlyBall

Senior Operations Manager

Chicago, IL · On-site

We pride ourselves on crafting a space where you can come get your game-face on or relax with some ... Support the Operations Manager when needed and operate in that position effectively * Adhere to ...

Marriott

Rooms Operations Manager

Chicago, IL

Understands employee and guest satisfaction results and developing game plans to attack need areas ... Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations ...

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Game Operations Manager information

See Illinois salary details

$30K

$61.5K

$114.8K

How much do game operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for game operations manager in Illinois is $61,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $75,100.00 per year, depending on experience, location, and employer.

What does an operations manager do?

A game operations manager oversees the daily activities of gaming events, ensuring smooth execution and adherence to safety and quality standards. They coordinate staff, manage schedules, and handle logistics to deliver a positive experience for players and spectators. Strong organizational, communication, and problem-solving skills are essential for this role.

What is a game operations manager?

A game operations manager oversees the daily functioning of gaming events, tournaments, or casino operations, ensuring smooth execution and compliance with regulations. They coordinate staff, manage schedules, and handle logistics, often using industry-specific software and requiring strong organizational skills. The role may also involve monitoring player experience and implementing operational improvements.

What is the difference between Game Operations Manager vs Game Producer?

AspectGame Operations ManagerGame Producer
Primary FocusOversees daily game operations, player experience, and event managementManages game development projects, timelines, and team coordination
Required SkillsCustomer service, event planning, operational managementProject management, creative oversight, team leadership
Work EnvironmentGaming venues, online platforms, live eventsGame studios, development teams, project planning
Common CertificationsEvent management, customer service certificationsProject management certifications (PMP), industry-specific training

The Game Operations Manager primarily focuses on managing the day-to-day operations and ensuring a smooth player experience in gaming venues or online platforms. In contrast, the Game Producer oversees the development process of games, coordinating teams and managing project timelines. Both roles require strong organizational skills but differ in their core responsibilities and work environments.

What do gaming managers do?

A gaming manager oversees the daily operations of gaming facilities or departments, ensuring compliance with regulations, managing staff, and maintaining customer satisfaction. They coordinate gaming activities, monitor security, and handle administrative tasks, often requiring knowledge of gaming laws and customer service skills.

What are some common challenges faced by a Game Operations Manager, and how can they be addressed?

Game Operations Managers often encounter challenges such as balancing player satisfaction with business objectives, managing live events or updates without disrupting gameplay, and coordinating with cross-functional teams like development, marketing, and customer support. Addressing these challenges requires strong communication skills, effective project management, and a proactive approach to problem-solving. Staying adaptable and regularly gathering player feedback also help ensure smooth operations and a positive player experience.

What is the highest paying job in the gaming industry?

In the gaming industry, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries. Other high-paying positions include game studio founders and senior executives, often earning six-figure or higher compensation packages, especially in large companies or successful startups.

What are the key skills and qualifications needed to thrive as a Game Operations Manager, and why are they important?

To thrive as a Game Operations Manager, you need strong project management abilities, analytical skills, and a background in business, computer science, or a related field. Familiarity with live operations tools, data analytics platforms, CRM systems, and experience with game engines or backend services is typically required. Exceptional communication, leadership, and problem-solving skills help manage cross-functional teams and ensure smooth game performance. These capabilities are crucial for maintaining player engagement, optimizing in-game events, and driving the overall success of live game services.

What does a Game Operations Manager do?

A Game Operations Manager oversees the planning and execution of live events and daily operations for sports teams, esports tournaments, or gaming venues. Their responsibilities include coordinating logistics, managing staff, ensuring compliance with regulations, and enhancing the fan or player experience. They work closely with other departments to ensure smooth event operations, address any issues that arise during games, and contribute to the overall success of the organization. Strong organizational and communication skills are essential in this role.
What are the most commonly searched types of Game Operations jobs in Illinois? The most popular types of Game Operations jobs in Illinois are:
What cities in Illinois are hiring for Game Operations Manager jobs? Cities in Illinois with the most Game Operations Manager job openings:
Game Operations Manager jobs near you
Infographic showing various Game Operations Manager job openings in Illinois as of July 2026, with employment types broken down into 64% Full Time, 24% Part Time, 2% Temporary, and 10% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $61,491 per year, or $29.6 per hour.
Operations Manager

Operations Manager

Lucky Lincoln Gaming

Chicago, IL • On-site

$80K - $95K/yr

Full-time

Posted 16 days ago

Job description

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work.
THE ROLE
As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You'll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You'll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards.
You'll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction.
KEY ACCOUNTABILITIES
  • Lead, train, and hold accountable a team of 4-10 technicians
  • Maintain vault accuracy, cash integrity, and route-wide cash reconciliation
  • Oversee schedules, route assignments, and technician efficiency
  • Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance
  • Ensure rapid service response times and equipment reliability
  • Uphold location-level operational standards across the region
  • Build strong partnerships with location owners to support retention
  • Track route KPIs and use data to drive performance improvements
  • Support the District Manager with insights, problem-solving, and operational execution

Requirements
WHO YOU ARE
  • 5+ years in operations, field service, route management, or warehouse leadership
  • Experienced in leading hourly teams with clear accountability
  • Strong operational instincts - you know how to run a tight route
  • Comfortable with cash handling and accuracy under pressure
  • Mechanically curious and able to guide techs through troubleshooting
  • Calm under pressure and decisive in the field
  • Strong communicator who builds trust with both teams and partners
  • Gaming or regulated industry experience is a plus
  • Able to obtain IGB credentials

REQUIRED QUALIFICATIONS
  • High school diploma or GED
  • Minimum age 21
  • Clean driving record and valid driver's license
  • Ability to obtain and maintain:
    • Illinois Gaming Board Terminal Handler License
    • FOID card
    • PERC
    • Firearm Control Card (FCC)
  • Ability to pass an extensive Illinois Gaming Board background check
  • Firearm handling experience preferred

WHY THIS ROLE MATTERS
Operations Managers are the frontline stewards of our revenue and reputation. You'll be trusted with high-impact responsibilities, direct access to operations leadership, and a meaningful path to advance into broader operational roles as Lucky Lincoln continues to grow.
OUR COMMITMENT
Lucky Lincoln Gaming is an equal opportunity employer that values diversity and inclusion. We provide accommodations upon request throughout the hiring process to ensure an accessible and equitable experience for all candidates.
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Salary Description
$80,000-$95,000

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