CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Test Engineer II
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
Test Engineer II
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
CFD Engineer
Raymond, OH · On-site
Collaborate with cross-functional engineering teams to support vehicle development * Support validation and optimization of thermal performance in automotive systems * Document simulation processes ...
Quick apply
CFD Engineer
Raymond, OH · On-site
Collaborate with cross-functional engineering teams to support vehicle development * Support validation and optimization of thermal performance in automotive systems * Document simulation processes ...
Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows * Support data ...
Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows * Support data ...
Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows * Support data ...
Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows * Support data ...
Controls Engineer
Van Wert, OH · On-site
$75.90K - $98.10K/yr
PLC Programming & Code Development * Develop, modify, and maintain PLC code-primarily Allen-Bradley ... Provide support to maintenance, operations, and cross-functional engineering teams. * Ensure ...
Controls Engineer
Van Wert, OH · On-site
$75.90K - $98.10K/yr
PLC Programming & Code Development * Develop, modify, and maintain PLC code-primarily Allen-Bradley ... Provide support to maintenance, operations, and cross-functional engineering teams. * Ensure ...
Plan and execute the development and refinement of 3D Technical Data Packages (3D TDPs) with a cross-functional engineering team to aid in part procurement and manufacturing activities, including ...
Quick apply
Plan and execute the development and refinement of 3D Technical Data Packages (3D TDPs) with a cross-functional engineering team to aid in part procurement and manufacturing activities, including ...
Senior Acquisition Electrical Engineer
Dayton, OH · On-site
$104.50K - $136.10K/yr
No credit is accepted for experience in other functional engineering positions. -or- • Shall have a Bachelor of Science degree in Electrical Engineering (BSEE) from an ABET accredited post ...
Senior Acquisition Electrical Engineer
Dayton, OH · On-site
$104.50K - $136.10K/yr
No credit is accepted for experience in other functional engineering positions. -or- • Shall have a Bachelor of Science degree in Electrical Engineering (BSEE) from an ABET accredited post ...
Plan and execute the development and refinement of 3D Technical Data Packages (3D TDPs) with a cross-functional engineering team to aid in part procurement and manufacturing activities, including ...
Quick apply
Plan and execute the development and refinement of 3D Technical Data Packages (3D TDPs) with a cross-functional engineering team to aid in part procurement and manufacturing activities, including ...
Aerospace Mechanical Test Engineer -Contract
Loveland, OH · On-site
$35 - $50/hr
Document test results and communicate findings to cross-functional engineering teams #SRGDH Express Office: Cincinnati (Northwest) 3551 Springdale Road Cincinnati, OH 45251
Quick apply
Aerospace Mechanical Test Engineer -Contract
Loveland, OH · On-site
$35 - $50/hr
Document test results and communicate findings to cross-functional engineering teams #SRGDH Express Office: Cincinnati (Northwest) 3551 Springdale Road Cincinnati, OH 45251
Engineering Manager-Kerry
$110K - $140K/yr
Proven ability to lead cross-functional engineering initiatives This is a highly confidential search with full details shared only upon qualified interest.
Quick apply
Engineering Manager-Kerry
$110K - $140K/yr
Proven ability to lead cross-functional engineering initiatives This is a highly confidential search with full details shared only upon qualified interest.
Test Engineer II
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
Quick apply
Test Engineer II
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
Test Engineer II
Twinsburg, OH · On-site
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
Test Engineer II
Twinsburg, OH · On-site
$90K - $110K/yr
The engineer will work closely with cross-functional engineering teams to validate product performance, investigate failures, and ensure compliance with technical and regulatory requirements. Key ...
Electrical Engineer
Delaware, OH · On-site
Overview Electrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the ... This role owns electrical control system, functional safety, product performance, regulatory ...
Electrical Engineer
Delaware, OH · On-site
Overview Electrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the ... This role owns electrical control system, functional safety, product performance, regulatory ...
Electrical Engineer
Delaware, OH · On-site
OverviewElectrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the ... This role owns electrical control system, functional safety, product performance, regulatory ...
Electrical Engineer
Delaware, OH · On-site
OverviewElectrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the ... This role owns electrical control system, functional safety, product performance, regulatory ...
Electrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the design ... This role owns electrical control system, functional safety, product performance, regulatory ...
Electrical Engineer - Electromechanical systems, Design, Test & Launch Overview Leads the design ... This role owns electrical control system, functional safety, product performance, regulatory ...
Software Engineer
Dayton, OH · On-site
... working with cross-functional teams to create reliable and secure software solutions ... oriented programming using Go, Python, Java, or C# • Experience developing software for Linux ...
Software Engineer
Dayton, OH · On-site
... working with cross-functional teams to create reliable and secure software solutions ... oriented programming using Go, Python, Java, or C# • Experience developing software for Linux ...
$55 - $73.25/hr
You will provide technical leadership to cross-functional engineering, infrastructure, and product teams, and evangelize cloud best practices while building a culture of reliability and observability
Quick apply
Oracle Product Information Management, Inventory and Engineering modules 5+ years Oracle ... good functional experience Desired: Ability to work in a professional manner, be flexible, and ...
Oracle Product Information Management, Inventory and Engineering modules 5+ years Oracle ... good functional experience Desired: Ability to work in a professional manner, be flexible, and ...
Controls/Automation Engineer - Custom Systems
Harrison, OH · On-site
$79.20K - $104.80K/yr
Serve as the technical interface with customers, translating functional requirements into scalable ... programming custom automated machinery in manufacturing or production environments * Proven ...
Controls/Automation Engineer - Custom Systems
Harrison, OH · On-site
$79.20K - $104.80K/yr
Serve as the technical interface with customers, translating functional requirements into scalable ... programming custom automated machinery in manufacturing or production environments * Proven ...
Functional Programming information
See Ohio salary details
$12.75 - $17.80
2% of jobs
$17.80 - $22.85
3% of jobs
$22.85 - $27.91
5% of jobs
$27.91 - $32.96
9% of jobs
$35.49 is the 25th percentile. Wages below this are outliers.
$32.96 - $38.02
11% of jobs
$38.02 - $43.07
9% of jobs
$43.07 - $48.12
4% of jobs
The median wage is $50.15 / hr.
$48.12 - $53.18
16% of jobs
$57.11 is the 75th percentile. Wages above this are outliers.
$53.18 - $58.23
20% of jobs
$58.23 - $63.29
16% of jobs
$63.29 - $68.34
4% of jobs
$12
$47
$68
How much do functional programming jobs pay per hour?
What is a Functional Programming job?
What are the key skills and qualifications needed to thrive in the Functional Programming position, and why are they important?
What are some common challenges faced by professionals in Functional Programming roles?
Other
Posted 6 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US