About the Role
Our Client is hiring a Dispatcher to monitor and coordinate shuttle operations in Dalton, GA. Employment type: Full-time. This role requires bilingual English and Korean communication for interactions with drivers and passengers/clients.
Requirements
Responsibilities
- Monitor shuttle locations and schedules using GPS tracking to support on-time performance.
- Maintain constant communication with drivers to provide route updates and instructions.
- Provide customer service in English and Korean for passenger/client inquiries, complaints, and requests.
- Respond to disruptions (traffic, breakdowns, accidents) and report incidents in both English and Korean as required.
- Maintain accurate daily logs of shuttle schedules and operational data.
Qualifications
- Fluent in both English and Korean; capable of professional verbal and written communication in both languages (required).
- Exceptional interpersonal skills; able to remain calm, polite, and clear under pressure.
- Proficiency with GPS tracking systems and basic MS Office (Excel, Word).
- Entry-level candidates welcome.
- 1–3 years of experience in dispatching, logistics, or customer service (preferred).
- Prior experience in shuttle operations dealing with clients (preferred).
- Strong problem-solving and multi-tasking abilities in a fast-paced environment (preferred).
- Flexibility to work shifts, including weekends or holidays (preferred).
Benefits
Compensation
Salary: $48,000–68,000 (DOE negotiable)
Benefits
- 100% company-covered health insurance: full coverage for Medical, Vision, and Dental insurance premiums.
- Retirement plan: 401(k) eligibility available after 1 year of employment.
- Paid Time Off (PTO): 11 days of paid vacation/sick leave per year.