Fulltime Help Desk Tier Two Jobs in Rome, NY (NOW HIRING)

Job Description

Atwell is seeking an experienced Technology Specialist II to provide responsive, hands-on technology support to employees across the organization. Based in our Fort Worth office, this position will troubleshoot hardware, software, account, network, and mobile-device issues while helping deploy and maintain the technology employees rely on every day.

We are looking for someone who has worked within a structured corporate technology environment and understands formal service-desk operations, ticketing procedures, technology asset management, and professional end-user support. The right person will be technically capable, service-oriented, highly organized, and comfortable resolving issues with limited direction.

Responsibilities 

• Respond to requests for technical assistance in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues.
• Document support requests, troubleshooting steps, and resolutions within the company's ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.
• Install and support approved software applications and company-standard technology tools.
• Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.
• Provide technical support for Autodesk applications used throughout the business.
• Communicate technical information clearly to both technical and non-technical employees.
• Follow established technology support procedures, security requirements, and escalation processes.
• Stay current on system updates, organizational technology changes, and emerging support needs.
• Lead or support assigned technology projects and initiatives.
• Collaborate closely with senior technology team members while independently managing day-to-day responsibilities.
• Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

• At least five years of professional technology support experience, preferably within a corporate organization.
• Experience supporting an organization of approximately 500 or more employees, or a similarly structured environment with an established service desk and formal ticketing system.
• Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting employee workstations and business applications.
• Familiarity with IT asset inventory and device-management processes.
• Ability to work independently, take initiative, and resolve problems without extensive direction.
• Strong attention to detail and consistent documentation habits.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to work effectively with employees across departments and at varying levels of technical knowledge.
• Ability to manage competing requests while maintaining a responsive and professional support experience.

• Bachelor's degree in information technology, computer science, information systems, or a related field.
• Experience supporting Autodesk applications.
• Experience working within a geographically dispersed or multi-office organization.
• Experience leading smaller technology projects, deployments, or support initiatives.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

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