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Fulltime Help Desk Tier Two Jobs in Rome, NY (NOW HIRING)

ICAN Inc

Student Engagement Specialist

Utica, NY · On-site

$45K - $48K/yr

Provide Tier 2 Interventions and supports to identified students. * Monitors, analyzes, and ... Additional professional development in specialty areas helpful. * Ability to adjust to student ...

Carrier

Sr Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

Support the resolution of accounts receivable discrepancies by working closely with the Tier 2 associate, maintain accurate account records, and help drive timely resolution to improve customer ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

... help desk system * Administers and deactivates user access to the system per Security Policies and users scope of practice. * Performs other related duties as needed Education: * Two year college ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

... help desk system * Administers and deactivates user access to the system per Security Policies and users scope of practice. * Performs other related duties as needed Education: * Two year college ...

HP Hood

IT Technician

Oneida, NY · On-site

The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ... Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ... Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ... Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science ...

CACI

Junior/Mid-Level IT Network Engineer

Rome, NY · On-site

$60K - $123K/yr

Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Tier II/III troubleshooting support to resolve connectivity and operational issues. Security ...

Utica Mutual Insurance

Business Analyst

New Hartford, NY · On-site +1

$70K - $95K/yr

Support ServiceNow/Help Desk related requirements items. * Accurate input and tracking of ... BA I: $64,000 - $75,000 BA II: $70,000 - $95,000 The final salary to be paid and position within ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Rome, NY

Fulltime Help Desk Tier Two information

See Rome, NY salary details

$12

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How much do fulltime help desk tier two jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for fulltime help desk tier two in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What job categories do people searching Fulltime Help Desk Tier Two jobs in Rome, NY look for?

The top searched job categories for Fulltime Help Desk Tier Two jobs in Rome, NY are:

What cities near Rome, NY are hiring for Fulltime Help Desk Tier Two jobs?

Cities near Rome, NY with the most Fulltime Help Desk Tier Two job openings:

Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

Student Engagement Specialist

ICAN Inc

Utica, NY • On-site

$45K - $48K/yr

Full-time

Posted 23 days ago

Job description

The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services.   Promotes the philosophy and mission of the agency by performing the following duties.

Duties and Responsibilities:

  • Assist in the identification, enrollment and monitoring of students in need of services.
  • Provide Tier 2 Interventions and supports to identified students.
     
  • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students.
     
  • Works to coordinate and monitor ICAN Services for identified UCSD students in need.
     
  • Assists in the design, coordination, and implementation of groups with identified students.
     
  • Serve as a liaison between families of identified youth and school officials to better engage them in their child’s educational process.|
     
  • Collaborate with other ICAN programs and services that might benefit UCSD students.
     
  • Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process.
     
  • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
     
  • Support various UCSD initiatives by working to recruit and retain students in those programs.
     
  • Adheres to best practices in professional ethics and boundaries.
     
  • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
     
  • Additional duties may be assigned, on an as-needed basis.

Education/Experience: 

  • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
     
  • At least two years relevant experience in traditional and non-traditional youth service setting required.  
     
  • Additional professional development in specialty areas helpful.        
     
  • Ability to adjust to student, staff, and program needs.  
     
  • Experience working with students with severe emotional and behavioral problems required.