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Fulltime Help Desk Tier Two Jobs in Brooklyn, NY

Aris Search

MSP Field Tech Tier 2

Manhattan, NY · Hybrid

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... If you love helping people, enjoy being hands-on in the field, and want a career path that grows ...

IPsoft

Help Desk Engineer

New York, NY

Responsibilities include break/fix, new build outs and escalation of level 2 calls, AD ... scripting to help automate processes. Candidates must have excellent communication, customer ...

Aris Search

MSP Field Tech Tier 2

New York, NY · On-site

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... If you love helping people, enjoy being hands-on in the field, and want a career path that grows ...

Aris Search

MSP Field Tech Tier 2

New York, NY · Hybrid

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... If you love helping people, enjoy being hands-on in the field, and want a career path that grows ...

JGS Insurance

IT Support and Help Desk

Holmdel, NJ · On-site

IT Support and Help Desk Company Description JGS Insurance, located at Bell Works in Holmdel, NJ ... Ability to travel occasionally to off-site locations (1-2 times/year) * Other duties as assigned ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

IPsoft Inc.

Help Desk Administrator

New York, NY

Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support ...

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Brooklyn, NY is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you

MSP Field Tech Tier 2

Aris Search

Manhattan, NY • Hybrid

Full-time, Contractor

Posted 10 days ago

Job description

MSP Field Tech Tier 2

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment

We're looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the "face" of the company at client locations.

If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you'll feel right at home here.

What You'll Do

  • Provide Tier 2 support across multiple client environments—both remotely and onsite.
  • Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
  • Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
  • Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
  • Deploy and support firewalls, switches, access points, and other network components.
  • Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
  • Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
  • Build strong relationships through professionalism, reliability, and excellent communication.

What You Bring

  • MSP experience is required—you're comfortable with multi-client environments and shifting priorities.
  • Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
  • Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches.
  • Ability to solve problems independently and escalate appropriately when needed.
  • Strong communication skills and a client-first, service-oriented mindset.
  • Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
  • A desire to learn, grow, and take on more responsibility over time.

Growth & Advancement Opportunities

We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you'll have opportunities to advance into:

  • Senior Support Engineer
  • Project Engineer / Implementation Specialist
  • Systems Administrator
  • Systems Engineer
  • Cloud Engineer (M365/Azure)
  • Network Engineer

We want you to move forward, not stay stuck in tickets forever.

Why You'll Love This Role

  • A healthy balance of remote work and onsite client interaction.
  • A supportive MSP team that values collaboration and continuous learning.
  • Exposure to a wide variety of environments, keeping every day interesting.
  • Clear pathways to advance into higher-level engineering and system administration roles.

If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we'd love to talk.

Qualifications

MSP Experience necessary.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply