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Full Time Technical Support Engineer 3 Jobs in Austin, TX

Assa Abloy

Technical Support Specialist

Austin, TX · On-site

Escalate product issues clearly and effectively to Engineering and Product teams * Act as a ... For Required * 3+ years of experience in technical support at a software or SaaS company

Lorven Technologies

AR/VR Technical Support

Austin, TX · On-site

Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 3-5 Years of Overall IT experience. * Provide deep technical support to third party developers integrating ...

Ampcus

Software Engineer 3

Austin, TX · On-site

$57 - $76.50/hr

... Senior Technical Deployment Manager (DM) to: * Oversee the deployment and validation of SSA ... Environmental triage support responsibility includes both workday and night/weekend on-call support ...

Terex Corporation

AI Engineer III

Austin, TX · On-site

$57 - $76.50/hr

The AI Engineer III serves as a senior technical expert responsible for designing, developing, and ... Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all ...

Terex

AI Engineer III

Austin, TX · On-site

$57 - $76.50/hr

The AI Engineer III serves as a senior technical expert responsible for designing, developing, and ... Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

About the Role As an Enterprise Support Engineer, you will be the primary technical authority for ... Location - Hybrid in Austin, TX (in-office 2-3 days per week). What You'll be Doing Network ...

NinjaOne

Enterprise Support Engineer

Austin, TX · On-site +1

Description About the Role As an Enterprise Support Engineer, you will be the primary technical ... Location - Hybrid in Austin, TX (in-office 2-3 days per week). What You'll be Doing Network ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

About the Role As an Enterprise Support Engineer, you will be the primary technical authority for ... Location - Hybrid in Austin, TX (in-office 2-3 days per week). What You'll be Doing Network ...

Itron, Inc

L3 Application Support Engineer

Austin, TX · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... Serve as a senior technical escalation point (Level 3) for complex application and platform issues ...

Itron, Inc.

L3 Application Support Engineer

Austin, TX · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... Serve as a senior technical escalation point (Level 3) for complex application and platform issues ...

Brivo

Technical Support Agent

Austin, TX · On-site

$16.50 - $18/hr

Providing support to the Inside Sales and Sales Engineering Teams * Testing and evaluating new ... Ability to explain technical issues to technical and nontechnical employees and customers * Strong ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs * Ensure customer inquiries are responded to within established timeframes and ...

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Full Time Technical Support Engineer 3 information

See Austin, TX salary details

$37.2K

$78.3K

$118.4K

How much do full time technical support engineer 3 jobs pay per year?

As of May 28, 2026, the average yearly pay for full time technical support engineer 3 in Austin, TX is $78,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,600.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Support Engineer 3 vs Full Time Network Support Engineer 3?

AspectFull Time Technical Support Engineer 3Full Time Network Support Engineer 3
CredentialsTypically requires a relevant technical degree and certifications like CompTIA or Cisco CCNASimilar certifications, often emphasizing network-specific credentials like Cisco CCNA or Network+
Work EnvironmentProvides technical support for hardware, software, and end-user issues across various platformsFocuses on maintaining, troubleshooting, and supporting network infrastructure and connectivity
Industry UsageCommon in IT support, helpdesk, and customer service roles across multiple industriesPrimarily used in networking, telecommunications, and enterprise IT environments

While both roles require technical certifications and involve troubleshooting, the Full Time Technical Support Engineer 3 handles a broader range of IT issues, whereas the Full Time Network Support Engineer 3 specializes in network infrastructure and connectivity support.

What are popular job titles related to Full Time Technical Support Engineer 3 jobs in Austin, TX? For Full Time Technical Support Engineer 3 jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Full Time Technical Support Engineer 3 jobs in Austin, TX look for? The top searched job categories for Full Time Technical Support Engineer 3 jobs in Austin, TX are:
What cities near Austin, TX are hiring for Full Time Technical Support Engineer 3 jobs? Cities near Austin, TX with the most Full Time Technical Support Engineer 3 job openings:
Full Time Technical Support Engineer 3 jobs near you
Infographic showing various Full Time Technical Support Engineer 3 job openings in Austin, TX as of May 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,337 per year, or $37.7 per hour.
Federal Technical Solutions Engineer

Federal Technical Solutions Engineer

Arista Networks Inc

Austin, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Within our Federal division, Arista supports critical missions across defense, intelligence, and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.
Who You'll Work With
Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks? At Arista, our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.
As a Federal TSE, you'll be part of a specialized support organization that partners closely with federal agencies, system integrators, and defense contractors. You'll provide deep technical expertise, ensuring our solutions deliver uncompromising performance, reliability, and compliance.
You'll work closely with product management, software/hardware engineering, and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration, continuous learning, and a shared commitment to customer success.
What You'll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development-both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Key Responsibilities:
  • Provide advanced technical support for federal customers via phone, email, and secure communication channels.
  • Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.
  • Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
  • Support product installation, operation, and optimization in compliance with federal security and operational standards.
  • Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.
  • Assist in developing knowledge base content and best practices tailored to the federal networking community.
Qualifications
  • Working knowledge of networking industry standards, products, and protocols.
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, Information Technology, or related field.
  • 2-5 years of hands-on experience in designing, deploying, configuring, and supporting network environments.
  • Strong understanding of networking protocols and technologies : AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OSPF, PIM, QoS, RIP, SNMP, STP/RSTP/MST, VLAN, VRF, and other related technologies.
  • Experience using troubleshooting tools such as tcpdump, Wireshark, and IXIA.
  • Strong Linux command-line and scripting familiarity (Python, shell, etc.).
  • Excellent verbal and written communication skills, especially for high-security or compliance-driven environments.
  • The customer base requires US Citizenship, background checks, potential clearance processes, etc. Active security clearances are preferred (TS/SCI), but not mandatory.
  • Experience supporting U.S. federal customers or integrators (DoD, IC, or Civilian) is preferred.
  • Familiarity with FIPS, DISA STIGs, and other government compliance standards.
  • Industry certifications (CCNP, JNCIP, Arista ACE, or similar) are a plus.

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