Full Time Stratus Jobs in Raleigh, NC (NOW HIRING)

• Customer service experience required, Minimum of 2 years’ actual experience
• Bachelor’s degree preferred.

• This is a full-time position, and days and hours of work are: M-F 9am-5pm; Subject to change to meet needs
• Occasional evening and weekend work may be required as job duties demand.
• Remote work is not available.

• Knowledge of basic practices within the Laboratory, Client Services, IT, and Business Teams that relate to Client and Sales Representative success.
• Demonstrate high attention to detail and initiate problem resolution in a timely and accurate manner.
• Strong work ethic, commitment to completing assigned tasks and dedicated to high quality work
• Demonstrate the ability to communicate written and verbal information.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Solving- Identifying basic problems and reviewing related information to develop and evaluate options and implement solutions.
• Collaboration- Working effectively and cooperatively with others; establishing and maintaining good working relationships and building trust between new clients, Sales Reps, and the laboratory.
• Time management- Ability to manage time effectively to ensure quality work and timely completion of new client onboarding.
• Organization and attention to detail - Ability to manage high volumes of data sets with diligent attention to detail.
• Ability to determine new client challenges and work to mitigate within the laboratory processes.
• Collaboration / Teamwork - Working effectively and cooperatively with others; establishing and maintaining good working relationships which encourage the free exchange of ideas and achievement of team/project goals.
• Knowledge of or ability to learn Stratus, Shadowbox, and Google Drive processes.
• Teaching and Instruction: Ability to patiently and proficiently teach Client Contacts, Collectors, and Sales Representatives necessary skills to successfully collect specimens and access reports.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will take place on a daily basis within the Wake Forest Headquarters; this is not a remote role.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.