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Full Time Software Support Specialist Jobs in Riverside, CA

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IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

Virgin Galactic, Inc.

IT Support Specialist II

Tustin, CA · On-site

$58K - $80K/yr

Resolve escalated software issues related to Windows 11 and associated applications * Assign ... S. base salary range for this full-time position is $58,240.00-$80,600.00. The base pay actually ...

JNH Lifestyles

Customer Support Specialist

Irvine, CA · On-site

$21 - $23/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our ... Excellent computer skills with the ability to work across multiple different software programs.

JNH Lifestyles

Customer Support Specialist

Irvine, CA · On-site

$21 - $23/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our ... Excellent computer skills with the ability to work across multiple different software programs.

Virgin Galactic, Inc.

IT Support Specialist I

Tustin, CA · On-site

$49K - $69K/yr

Resolve software issues related to Windows 11 and associated applications * Assign and troubleshoot ... S. base salary range for this full-time position is $49,920.00-$69,160.00. The base pay actually ...

iHerb.com

IT Support Specialist I

Moreno Valley, CA

The Information Technology Support Specialist performs analytical, technical, and administrative ... Install software on new or existing devices, in accordance with standard procedures. Image, test ...

Hirsch

Systems Support Specialist 1

Santa Ana, CA · On-site

This is a full-time onsite role based in either Santa Ana, CA or Reno, NV. Responsibilities · ... software, and system-level issues across all product lines · Support GFENCE systems including ...

Hirsch

Systems Support Specialist 1

Santa Ana, CA

This is a full-time onsite role based in either Santa Ana, CA or Reno, NV. Responsibilities Provide ... software, and system-level issues across all product lines Support GFENCE systems including ...

iHerb.com

IT Support Specialist I

Perris, CA · On-site

The Information Technology Support Specialist performs analytical, technical, and administrative ... Install software on new or existing devices, in accordance with standard procedures. Image, test ...

Hirsch

Systems Support Specialist 1

Santa Ana, CA · On-site

This is a full-time onsite role based in either Santa Ana, CA or Reno, NV. Responsibilities • ... software, and system-level issues across all product lines • Support GFENCE systems including ...

iHerb, LLC

IT Support Specialist I

Perris, CA · On-site

The Information Technology Support Specialist performs analytical, technical, and administrative ... hardware and software required; installs new hardware and software and maintains existing ...

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All JobsSoftware Support Specialist JobsFull Time Software Support Specialist JobsFull Time Software Support Specialist Jobs in Riverside, CA

Full Time Software Support Specialist information

See Riverside, CA salary details

$30.3K

$60.8K

$98.6K

How much do full time software support specialist jobs pay per year?

As of Aug 21, 2026, the average yearly pay for full time software support specialist in Riverside, CA is $60,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $66,800.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.

What are popular job titles related to Full Time Software Support Specialist jobs in Riverside, CA?

For Full Time Software Support Specialist jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Full Time Software Support Specialist jobs in Riverside, CA look for?

The top searched job categories for Full Time Software Support Specialist jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Full Time Software Support Specialist jobs?

Cities near Riverside, CA with the most Full Time Software Support Specialist job openings:

Full Time Software Support Specialist jobs near you
Infographic showing various Full Time Software Support Specialist job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,804 per year, or $29.2 per hour.

Client Success Support Specialist

TruArc Health

Irvine, CA • On-site

$22 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Client Success Support Specialist provides essential support to the Client Success team by answering incoming phone calls, triaging provider and patient inquiries, managing support tickets, and assisting with routine administrative tasks. This role plays a key part in ensuring timely, professional communication and operational support for both internal teams and external clients.

Client & Inquiry Support

  • Respond promptly and professionally to incoming calls, emails, and portal inquiries per Standard Operating Procedures.
  • Triage and route provider and patient questions to the appropriate team
  • Escalate urgent or complex issues following established protocols
  • Deliver consistent, solution-focused service to clients and patients maintaining client satisfaction of 90% or higher in post interaction surveys

Ticket & Communication Management

  • Create, assign, and manage support tickets in Zendesk (or similar systems) per Standard Operating Procedures
  • Monitor ticket queues and ensure timely follow-up and resolution
  • Accurately document interactions and outcomes for tracking and reporting
  • Assist in organizing and distributing client communications and updates

Onboarding & Documentation

  • Support new client onboarding, including scheduling and progress tracking per Standard Operating Procedures.
  • Update client information and service tracking tools

Administrative & Operational Support

  • Monitor shared inboxes and respond using the approved workflows per Standard Operating Procedures
  • Compile data for client surveys, reports, and performance dashboards
  • Collaborate with internal teams to ensure smooth operations
  • Perform additional duties as assigned by the Director of Client Success

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 1+ years of experience in customer service or administrative support in a healthcare environment
  • Experience with support ticketing platforms required; Zendesk experience preferred
  • Experience with document and reporting software such as Adobe Creative Cloud, Microsoft Office Suite, or similar
  • Healthcare experience required, laboratory experience preferred
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks while maintaining attention to detail

Key Attributes

  • Professional and courteous phone manner
  • Highly organized with strong time-management skills
  • Dependable, team-oriented, and adaptable to changing priorities
  • Customer-first attitude with a willingness to learn and grow

Apply