Zebra Technology Jobs in Riverside, CA (NOW HIRING)

Job Summary:
ResMed is a company focused on creating innovative technology solutions for health and well-being. The Associate Analyst, IT Support role involves providing technical assistance to employees, managing support requests, and ensuring efficient operation of IT services within the organization.
Responsibilities:
• Responding to and prioritizing incoming support requests via telephone, voicemail, email, and in-person, addressing issues with hardware, software, networking, and related technologies.
• Logging and tracking issues in the JIRA or BMC ticketing system, adhering to service level agreements (SLAs), and maintaining problem documentation.
• Assisting with network account setup and maintenance in Active Directory (AD), Multi-Factor Authentication (MFA), and Exchange within an ISO-compliant environment.
• Troubleshooting and resolving user problems, escalating more complex issues as needed.
• Imaging computers to company standard builds and contributing to image updates.
• Supporting audio/visual equipment, conference rooms, and network hardware including phones, projectors, and video conferencing tools.
• Troubleshooting warehouse equipment such as RF barcode scanners, Zebra label printers, and other peripherals.
• Learning and supporting Distribution Center equipment functionality and configuration.
• Communicating issues and facilitating escalation processes during incidents or outages, collaborating with peers and incident management teams.
• Providing status updates to management and building relationships with warehouse operations by understanding workflows.
• Writing and revising user instruction materials and backend process documentation.
• Participating in project-oriented tasks for service improvements and changes.
• Working flexible hours between 6:00 AM and 6:00 PM, including weekends, holidays, and on-call rotations as needed.
• Traveling up to 5-10% of the time.
Qualifications:
Required:
• Candidates should be enthusiastic self-starters with problem-solving skills, mental agility, and the ability to quickly make an impact.
• They must demonstrate grit, initiative, fast learning ability, and effective teamwork.
• Solid business acumen, attention to detail, and a big-picture perspective are important.
• Ability to work autonomously and flexibly while delivering results.
• A minimum of five years of experience supporting client desktop environments, especially Microsoft desktop operating systems and application suites, is required.
• Experience with Windows 10, 11 and MAC environments, installation and maintenance of LAN/Desktop hardware and software including Microsoft Office 2013/2016 and M365 suite, and multiple hardware platforms are essential.
• Skills in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary.
• Knowledge of imaging system software fundamentals and certifications or experience with Microsoft MCSE/ITIL and Cisco VoIP are desirable.
• Previous experience in a warehouse environment is also preferred.
Company:
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases. Founded in 1989, the company is headquartered in Sydney, AUS, with a team of 5001-10000 employees. The company is currently Late Stage.