Retail Security Supervisor
LOCATION:
Short Pump Town Center - Richmond, VA
PAY:
Starting at $17.50/hour
POSITION TYPE:
Full-Time
SCHEDULE:
4:00PM - 12:00AM Sunday and Monday off
OVERVIEW:
We are seeking a
Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
- Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Team Leadership & Supervision
- Supervise, coach, and support Security Officers and Shift Leads
- Manage performance, including coaching and corrective actions when needed
- Assist with hiring, training, and ongoing development of staff
- Ensure proper scheduling, coverage, and accurate timekeeping
Security Operations
- Oversee daily security operations and ensure compliance with post orders and company policies
- Conduct site patrols and inspections to maintain safety standards
- Ensure reports, logs, and documentation are completed accurately and on time
- Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed
Safety & Systems Management
- Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
- Ensure all equipment and company vehicles are maintained and functioning properly
- Maintain knowledge of emergency procedures and enforce safety protocols
Client & Communication
- Build strong relationships with mall management, tenants, and local police/fire departments
- Communicate regularly with the Operations Manager regarding team and site performance
- Provide excellent customer service through professional interactions with all visitors
QUALIFICATIONS:
Required
- Prior security experience with supervisory or leadership responsibilities
- Knowledge of security operations, procedures, and safety practices
- Ability to obtain and maintain required security licenses/certifications
- Strong written and verbal communication skills (report writing required)
- Ability to remain calm and professional in high-pressure situations
Skills & Competencies
- Proven leadership and team management skills
- Strong customer service mindset
- Ability to multitask, stay organized, and prioritize effectively
- Comfortable using security systems and standard office equipment
- Reliable, adaptable, and detail-oriented
- Strong interpersonal skills with the ability to work across diverse groups
Work Environment
This is a
hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.
ADDITIONAL INFORMATION:
This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.
- Supervision & Leadership: Oversee daily activities of security officers, ensuring they follow post orders, maintain professionalism, and provide excellent customer service.
- Incident Management: Respond to and manage emergencies, accidents, and criminal acts, investigating and completing detailed reports (Incident Reports, Daily Activity Reports).
- Training & Compliance: Ensure officers are trained on life safety systems (fire panels, CCTV), emergency procedures, and company policies, enforcing adherence.
- Patrol & Monitoring: Conduct regular patrols, monitor surveillance equipment, and check access points (doors, elevators) for safe operation.
- Reporting & Communication: Communicate new security issues and changes to the Security Supervisor and provide recommendations for improved safety and loss prevention.
- Customer Service: Uphold strong customer service, greeting visitors and maintaining a friendly, professional presence within the mall environment.
Key Skills & Traits
- Vigilance & Alertness: Constant awareness of surroundings and suspicious activity.
- Strong Communication: Excellent oral and written skills for reporting and team coordination.
- Discipline & Integrity: Honesty and strong work ethic are fundamental.
- Leadership: Ability to guide and motivate a team.
- Problem-Solving: Hands-on approach to resolving multiple, competing