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Full Time Sap Help Desk Support Jobs in Florida (NOW HIRING)

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Help Desk Support II

Orlando, FL ยท On-site

$19.25 - $26.25/hr

Orlando, Florida Job Status: Full-Time Position Summary: The Helpdesk Support Level II role is to ... Orlando Office โ€ข Job Status: Full Time โ€ข Typically sitting at a desk Benefits: โ€ข Two weeks of ...

Sr. Help Desk Support Technician

Ocala, FL ยท On-site

$65K - $70K/yr

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software ...

Sr. Help Desk Support Technician

Ocala, FL ยท On-site

$65K - $70K/yr

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software ...

Help Desk- Tier I

Orlando, FL ยท On-site +1

$19.25 - $26.25/hr

Supporting user customizations. * Answering and researching questions about the software's features. * Troubleshooting and resolving operational incidents, such as local print configurations.

Help Desk Administrator

Orlando, FL ยท On-site

$50K - $91K/yr

All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues.The help desk specialist will be responsible for ...

Help Desk Administrator

Orlando, FL ยท On-site

$50K - $91K/yr

All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues. The help desk specialist will be responsible for ...

Help Desk Specialist

Hurlburt Field, FL ยท On-site

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Help Desk Technician

Orlando, FL ยท On-site

$22/hr

Providing Help Desk support to resolve hardware and software issues for end-users * Developing and documenting Help Desk and desktop procedures * Assisting in the maintenance of cloud-based email ...

Help Desk Specialist

Hurlburt Field, FL ยท On-site

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

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Full Time Sap Help Desk Support information

What is the difference between Full Time Sap Help Desk Support vs SAP Support Analyst?

AspectFull Time Sap Help Desk SupportSAP Support Analyst
CertificationsBasic SAP user certifications, help desk certificationsAdvanced SAP certifications, BASIS or SAP Certified Support Professional
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support, troubleshooting, often on-site or remote
Employer & Industry UsageIT support teams across various industries using SAPSpecialized SAP support teams within organizations or consulting firms

Full Time SAP Help Desk Support primarily handles user issues, basic troubleshooting, and general support tasks. SAP Support Analysts focus on more complex technical issues, system analysis, and advanced troubleshooting. While both roles require SAP knowledge, the Support Analyst role typically demands higher certifications and technical expertise.

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Cities in Florida with the most Full Time Sap Help Desk Support job openings:

Help Desk Support Engineer

Doral, FL โ€ข On-site

Prescient Edge
Guided Missile and Space Vehicle Manufacturingย โ€ขย 51 - 200 employees

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago


Job description

Job Title
Help Desk Support Engineer
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Associate Degree
Travel
Security Clearance Required
None
Job Description
Prescient Edge is seeking a Help Desk Support Engineer to support a federal government client.
Please note that the availability of this position is contingent upon.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Job Requirements
Experience:
  • Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Personnel must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
  • Strong customer service and documentation skills are required.
  • Personnel must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
  • Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Education:
  • An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
  • Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:
  • Must be a US citizen and able to obtain a clearance

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.

Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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