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Full Time Remote Helpdesk Support Jobs in Rochester, NY

... to help support pre-post sales process. * Manage the customers' technical queries and monitor ... Fully remote role. * Medical benefits. #LI-HT1

Engineering Lead - Remote

Rochester, NY ยท Remote

$105K - $155K/yr

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

Engineering Lead - Remote

Rochester, NY ยท On-site +1

$105K - $155K/yr

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

Engineering Lead - Remote

Rochester, NY ยท Remote

$105K - $155K/yr

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

Tax Manager

Rochester, NY ยท On-site +1

$125K - $200K/yr

A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax ... The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ...

Showing results 21-40

Full Time Remote Helpdesk Support information

See Rochester, NY salary details

$12

$22

$33

How much do full time remote helpdesk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time remote helpdesk support in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Helpdesk Support vs Technical Support Specialist?

AspectFull Time Remote Helpdesk SupportTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Microsoft CertifiedOften requires similar certifications, plus specialized vendor certifications
Work EnvironmentRemote, customer-facing, troubleshooting via phone, chat, or emailRemote or on-site, troubleshooting hardware/software issues for clients or internal users
Employer & Industry UsageCommon in IT service providers, tech companies, and support centersUsed across IT, manufacturing, and enterprise sectors for technical issue resolution

Full Time Remote Helpdesk Support focuses on providing remote customer support for general IT issues, often requiring certifications like CompTIA A+. Technical Support Specialists may handle more specialized technical problems, sometimes on-site, but share similar credentials. Both roles are vital in tech support, with overlapping skills and certifications, but differ mainly in scope and work environment.

Remote Travel Customer Service Representative

Rudyb Travel

Rochester, NY โ€ข Remote

$15.75 - $21.50/hr

Full-time

Posted 20 days ago


Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contactโ€”from initial booking through post-trip follow-upโ€”ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.