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Full Time Remote Helpdesk Support Jobs in Rochester, NY

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Full Time Remote Helpdesk Support information

See Rochester, NY salary details

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How much do full time remote helpdesk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time remote helpdesk support in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Helpdesk Support vs Technical Support Specialist?

AspectFull Time Remote Helpdesk SupportTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Microsoft CertifiedOften requires similar certifications, plus specialized vendor certifications
Work EnvironmentRemote, customer-facing, troubleshooting via phone, chat, or emailRemote or on-site, troubleshooting hardware/software issues for clients or internal users
Employer & Industry UsageCommon in IT service providers, tech companies, and support centersUsed across IT, manufacturing, and enterprise sectors for technical issue resolution

Full Time Remote Helpdesk Support focuses on providing remote customer support for general IT issues, often requiring certifications like CompTIA A+. Technical Support Specialists may handle more specialized technical problems, sometimes on-site, but share similar credentials. Both roles are vital in tech support, with overlapping skills and certifications, but differ mainly in scope and work environment.

Full-Time Remote Licensed Mental Health Counselor

Diversified Therapy, LLC

Batavia, NY โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Job description

Position Overview

Diversified Therapy, LLC is seeking a dedicated and skilled Licensed Mental Health Counselor to join our growing team. This full-time remote position, located in Batavia, New York, offers an annual salary ranging from USD 90,000 to 95,000, alongside a comprehensive benefits package. The ideal candidate will possess a commitment to enhancing the mental well-being of individuals and families through personalized, compassionate care.

About the Organization

Diversified Therapy, LLC is at the forefront of transforming behavioral healthcare by seamlessly integrating mental and physical health services. We are committed to improving access to personalized care, providing crucial support for clients across New York State. Our organization values excellence, innovative approaches, and meaningful engagement, making a tangible impact in the communities we serve.

Work Environment

This position is fully remote, allowing counselors to provide telehealth services from the comfort of their environment. You will have the flexibility to manage your schedule with designated hours from Monday to Friday, 9 AM to 5 PM. Our virtual clinic has the necessary tools and support, ensuring seamless interactions with clients and maintaining high-quality standards of care.

Key Responsibilities
  • Conduct comprehensive assessments to evaluate the mental health needs of clients, utilizing established diagnostic criteria and tools.
  • Develop and implement individualized treatment plans collaboratively with clients, ensuring strategies align with their therapeutic goals and preferences.
  • Provide psychoeducation to clients and their families, employing various resources and materials to enhance understanding and empowerment.
  • Engage in interdisciplinary collaboration with healthcare providers and specialists to optimize client care and coordinate treatment approaches.
  • Maintain accurate and up-to-date client records in compliance with regulatory standards and organizational policies using our electronic health record (EHR) system.
  • Stay abreast of the latest advancements in mental health practice and research, integrating evidence-based methodologies into treatment.
Patient Population / Client Focus

As a Licensed Mental Health Counselor with Diversified Therapy, you will primarily serve a diverse client population, including adults, adolescents, and families experiencing challenges related to anxiety, depression, trauma, and other mental health conditions. Your role is crucial in providing culturally competent care, tailored to meet the unique needs and backgrounds of each individual.

Qualifications
  • A master's degree in Social Work, Counseling, Marriage and Family Therapy, or a related field is required.
  • An active and valid New York State license (LCSW, LMFT, LMHC) is essential for this position.
  • Strong communication skills, along with the ability to empathize and connect with clients from various backgrounds.
  • Proficient problem-solving skills to effectively navigate clinical challenges and client needs.
Preferred Experience
  • A minimum of 2 years of clinical experience in mental health counseling, preferably in a telehealth or remote setting.
  • Experience in working with a diverse range of mental health issues and demographics.
  • Familiarity with telehealth platforms and electronic health record systems is recommended.
Compensation and Benefits

In addition to a competitive annual salary between USD 90,000 and 95,000, Diversified Therapy, LLC offers a robust benefits package designed to support our employees' well-being. This includes comprehensive health, dental, and vision insurance, a 401(k) plan with employer matching contributions, paid time off, holidays, and life insurance coverage.

Career Growth Opportunities

Diversified Therapy is committed to the professional development of its team members. As part of our organization, you will have access to ongoing training, workshops, and career advancement pathways tailored to your interests and professional goals. We encourage continuous learning and provide support for obtaining additional certifications or specializations in mental health.

Why Join Our Team
  • Be part of a pioneering organization dedicated to eliminating barriers in mental healthcare.
  • Work within a supportive environment that promotes a healthy work-life balance.
  • Contribute to meaningful patient outcomes and positively impact the lives of individuals and families.
  • Collaborate with a team of like-minded professionals who share your passion for mental health.
Application Information

If you are ready to make a difference and become a valuable part of our team at Diversified Therapy, LLC, we invite you to submit your CV today. Join us as we work together to create healthier lives for our clients through compassionate mental healthcare.