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Job Duck LLC

IT Helpdesk Support

We connect you with rewarding, remote job opportunities with US-based employers who recognize and ... We are seeking a proactive and detail-oriented Technical Support Specialist to provide high-quality ...

Possibilities

BCBA (Full-Time, Remote)

Saint George, UT · Remote

$75K - $105K/yr

... to help learners and their loved ones imagine new opportunities through compassionate ... Create behavior programming to support the development of appropriate behavior while reducing ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... with Remote Helpdesk and various technology disciplines such as Operations, Windows, UNIX and ...

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How much do full time remote helpdesk support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for full time remote helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Helpdesk Support vs Technical Support Specialist?

AspectFull Time Remote Helpdesk SupportTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Microsoft CertifiedOften requires similar certifications, plus specialized vendor certifications
Work EnvironmentRemote, customer-facing, troubleshooting via phone, chat, or emailRemote or on-site, troubleshooting hardware/software issues for clients or internal users
Employer & Industry UsageCommon in IT service providers, tech companies, and support centersUsed across IT, manufacturing, and enterprise sectors for technical issue resolution

Full Time Remote Helpdesk Support focuses on providing remote customer support for general IT issues, often requiring certifications like CompTIA A+. Technical Support Specialists may handle more specialized technical problems, sometimes on-site, but share similar credentials. Both roles are vital in tech support, with overlapping skills and certifications, but differ mainly in scope and work environment.

What cities are hiring for Full Time Remote Helpdesk Support jobs? Cities with the most Full Time Remote Helpdesk Support job openings:
What are the most commonly searched types of Remote Helpdesk Support jobs? The most popular types of Remote Helpdesk Support jobs are:
What states have the most Full Time Remote Helpdesk Support jobs? States with the most job openings for Full Time Remote Helpdesk Support jobs include:
Full Time Remote Helpdesk Support jobs near you

IT Helpdesk Support

Job Duck LLC

Remote

Full-time

Posted 26 days ago

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
We are seeking a proactive and detail-oriented Technical Support Specialist to provide high-quality technical assistance to team members and customers. The ideal candidate will troubleshoot system issues, support software and hardware functionality, and contribute to training and knowledge-sharing initiatives across the organization.
Schedule: Monday to Friday 08:30AM - 05:30PM EST/EDT
Monthly Compensation: 1200 USD
Responsibilities include, but are not limited to:
  • Training other Team Members on troubleshooting and diagnosing problems.
  • Remotely accessing Team Members' hardware or software to make changes and fix problems.
  • Requesting feedback and/or monitoring other methods of correspondence to improve training methods.
  • Providing technical assistance for questions and problems.
  • Installing or changing software to fix issues.
  • Diagnosing system errors and other issues.
  • Following up with customers to ensure full resolution of issues.
  • Solving problems with networks and other computer systems.
  • Responding to queries via chat, email and other approved mediums.
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Running reports to analyse common complaints and problems.

Requirements:
Experience with:
  • Okta AD

  • MS Suite - Entra

  • Workday Community

  • Goto Connect

  • Zendesk

  • Salesforce

  • Active campaign

Soft skills:
  • Ability to troubleshoot and diagnose problems
  • Writing and editing skills to aid in writing and updating manuals.
  • Critical thinking
  • Researching skills
  • Capacity to work independently
  • Good customer service skills
  • Familiarity with both hardware and software
  • Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
  • Attention to detail
  • Problem-solving
  • Strong computer skills

Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

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