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Full Time Remote Helpdesk Support Jobs in Rochester, NY

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Full Time Remote Helpdesk Support information

See Rochester, NY salary details

$12

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$33

How much do full time remote helpdesk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time remote helpdesk support in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Helpdesk Support vs Technical Support Specialist?

AspectFull Time Remote Helpdesk SupportTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Microsoft CertifiedOften requires similar certifications, plus specialized vendor certifications
Work EnvironmentRemote, customer-facing, troubleshooting via phone, chat, or emailRemote or on-site, troubleshooting hardware/software issues for clients or internal users
Employer & Industry UsageCommon in IT service providers, tech companies, and support centersUsed across IT, manufacturing, and enterprise sectors for technical issue resolution

Full Time Remote Helpdesk Support focuses on providing remote customer support for general IT issues, often requiring certifications like CompTIA A+. Technical Support Specialists may handle more specialized technical problems, sometimes on-site, but share similar credentials. Both roles are vital in tech support, with overlapping skills and certifications, but differ mainly in scope and work environment.

Full-Time Remote Mental Health Therapist

Biomedica Therapy and Wellness

Penfield, NY โ€ข On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New


Job description

Position Overview

Biomedica Therapy and Wellness is seeking a dedicated and compassionate Mental Health Therapist to join our dynamic team on a full-time basis. This remote position offers you the flexibility to provide high-quality mental health services from the comfort of your home while still being an integral part of our community-focused practice.

About the Organization

Biomedica Therapy and Wellness is a thriving community health clinic based in Penfield, New York, specializing in comprehensive mental health care. Our mission revolves around improving the well-being of our clients through personalized and evidence-based interventions. We cater to a diverse clientele, ensuring that everyone has access to mental health services that meet their unique needs.

Work Environment

As part of a forward-thinking and supportive remote work setting, our mental health therapists collaborate closely with an exceptional multidisciplinary team, including psychiatrists, psychologists, and social workers. Our organization values open communication, professional development, and collaboration to ensure the best outcomes for our patients. The typical work week runs from Monday to Friday, 9:00 AM to 5:00 PM, but there is some flexibility in scheduling based on patient needs.

Key Responsibilities
  • Conduct in-depth mental health assessments that consider a patient's history, presenting issues, and potential therapeutic interventions to develop tailored treatment plans.
  • Implement evidence-based therapeutic modalities, such as cognitive-behavioral therapy (CBT) and solution-focused therapy, to address the individual needs of clients.
  • Facilitate psychoeducational workshops and support groups to foster community connections and address common mental health issues faced by clients.
  • Work collaboratively with other team members to deliver coordinated care, ensuring that all aspects of patient treatment are considered.
  • Provide crisis intervention services, offering immediate support and strategies to clients in acute distress.
  • Engage patients in educational discussions about their mental health conditions, treatment options, and relevant community resources that can assist in their recovery.
  • Maintain accurate and confidential patient records, ensuring compliance with relevant legal, ethical, and organizational standards.
  • Participate in team meetings, case consultations, and continuous education initiatives to enhance your skills and knowledge in the field.
  • Stay informed about the latest therapeutic research and best practices to improve treatment efficacy.
Patient Population / Client Focus

In this role, you will provide care to a varied patient demographic, including those experiencing conditions such as depression, anxiety, bipolar disorder, and substance abuse. Your clinical acumen will support individuals from all walks of life, helping them navigate challenges in their emotional and mental health journeys.

Qualifications
  • A Bachelorโ€™s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology from an accredited institution is required.
  • A current and valid professional license as an LCSW, LMHC, or LMFT in the state of New York is essential.
  • Strong understanding of various mental health disorders and an array of evidence-based treatment approaches.
  • Exceptional skills in conducting thorough mental health assessments and crafting effective, individualized treatment plans.
  • Demonstrated experience providing individual and group therapy services to clients from diverse backgrounds.
  • Outstanding interpersonal and communication skills, with a commitment to professional ethics and advocacy.
  • Proficiency in utilizing electronic health record (EHR) systems and related computer applications to manage patient documentation and communications.
  • A collaborative spirit, capable of thriving in a teamwork-oriented environment.
Preferred Experience
  • Experience in a community health clinic setting, particularly within outpatient mental health services, is highly advantageous.
  • Familiarity with conducting group therapy sessions and leading psychoeducational programs.
  • Previous engagement or training in crisis intervention techniques.
Compensation and Benefits

The salary for this position ranges from USD 90,000 to 100,000 annually. In addition to a competitive salary, we offer an attractive benefits package that includes:

  • Comprehensive healthcare benefits for you and your family.
  • Retirement savings plan with employer contributions to help you secure your financial future.
  • Generous paid time off (PTO) and holiday pay to assist in maintaining a healthy work-life balance.
  • Professional liability insurance coverage, ensuring peace of mind while you deliver care.
  • Continuing education opportunities and support for your professional development, including access to training and certifications.
  • Clear pathways for career advancement within our practice.
Career Growth Opportunities

At Biomedica Therapy and Wellness, we believe in investing in our employees' future. Our commitment to professional development enables you to pursue advanced certifications and specializations in your field, positioning you for leadership roles or expanded responsibilities as you grow your career with us.

Why Join Our Team

If you are passionate about making a meaningful difference in the lives of individuals struggling with mental health challenges and seek a supportive, collaborative workplace, we encourage you to apply for this exciting opportunity at Biomedica Therapy and Wellness. By joining our team, you will not only advance your career but also play a vital role in enhancing the mental health and well-being of our community.

Application Information

Interested candidates are invited to submit their resume, cover letter, and any relevant certifications through our online application portal. We look forward to the opportunity to discuss how you can contribute to our compassionate and dedicated team!