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Full Time Remote Email Customer Service Jobs (NOW HIRING)

Pavago

Customer Service Representative

$16.50 - $22.25/hr

... Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings ... Phone * Email * Live chat * Social channels * Aim for first-contact resolution whenever possible

Pavago

Senior Customer Service Lead & Trainer

... Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a ... Email/chat channels * Ensure consistency in tone, accuracy, and service quality * Improve CSAT and ...

Pavago

Email Marketing Specialist

Email Marketing Specialist Position Type: Full-Time, Remote Working Hours: U.S. Client Business ... CRM platforms, Looker, or ESP analytics tools • Present findings, recommendations, and ...

Blu Dot

Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

... email. * 2+ years customer service experience. * Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available) *Everyone ...

New

ForgeFit

Remote Customer Service Specialist

Omaha, NE · On-site +1

$16.25 - $21.50/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Norman, OK · On-site +1

$14.75 - $19.75/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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Full Time Remote Email Customer Service information

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How much do full time remote email customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for full time remote email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Email Customer Service vs Full Time Remote Live Chat Customer Support?

AspectFull Time Remote Email Customer ServiceFull Time Remote Live Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentPrimarily written communication via emailReal-time written communication via live chat
Industry UsageCommon across retail, tech, healthcare sectorsPopular in tech, e-commerce, and SaaS industries
Search & Comparison IntentOften searched for job roles involving email communicationOften searched for roles involving live chat support

Both roles involve remote customer support with similar credentials, but email customer service focuses on written email communication, while live chat support involves real-time chat interactions. Your choice depends on whether you prefer asynchronous or real-time communication with customers.

What cities are hiring for Full Time Remote Email Customer Service jobs?

Cities with the most Full Time Remote Email Customer Service job openings:

What are the most commonly searched types of Remote Email Customer Service jobs?

The most popular types of Remote Email Customer Service jobs are:

What states have the most Full Time Remote Email Customer Service jobs?

States with the most job openings for Full Time Remote Email Customer Service jobs include:

Full Time Remote Email Customer Service jobs near you

Customer Service Representative

Pavago

Remote

$16.50 - $22.25/hr

Full-time

Re-posted yesterday

Job description

Customer Service Representative (CSR) - Remote Inbound Support, Tickets, Chat & Phone
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts)
About the Role
We're hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels.
This role is focused on:
  • Resolving issues quickly
  • Managing ticket queues efficiently
  • Maintaining strong customer experience

You'll be the frontline voice of the company, ensuring every customer interaction is:
  • Clear
  • Professional
  • Resolved

What You'll Own
Customer Support & Issue Resolution
  • Handle 50-100 daily tickets via:
    • Zendesk
    • Freshdesk
    • Salesforce Service Cloud
  • Respond across:
    • Phone
    • Email
    • Live chat
    • Social channels
  • Aim for first-contact resolution whenever possible
  • Escalate complex issues to Tier 2/technical teams

Ticket Management & SLA Ownership
  • Prioritize tickets based on urgency and SLA requirements
  • Maintain complete and accurate case notes
  • Monitor open tickets to ensure timely resolution
  • Keep backlog low and under control

Customer Communication
  • Communicate with empathy and professionalism
  • Ensure customers feel:
    • Heard
    • Understood
    • Supported
  • Handle high-volume workloads without compromising quality

Knowledge Base & Efficiency
  • Update internal knowledge base and FAQs
  • Create and refine:
    • Response templates
    • Macros
  • Improve resolution speed and consistency

Customer Feedback & Insights
  • Capture customer sentiment (CSAT, NPS)
  • Identify recurring issues and trends
  • Share insights with product/support teams

Collaboration & Escalation
  • Work closely with:
    • Product
    • Engineering
    • Operations
  • Ensure smooth resolution of complex cases
  • Provide feedback to improve systems and workflows

Compliance & Quality
  • Follow privacy and compliance standards (GDPR, HIPAA if applicable)
  • Maintain confidentiality of sensitive customer data
  • Ensure quality across all interactions

What Makes You a Strong Fit
  • You are patient, empathetic, and solution-oriented
  • You communicate clearly under pressure
  • You can handle high ticket volumes without losing quality
  • You are organized and disciplined with follow-ups
  • You adapt quickly across tools and workflows

Required Experience & Skills
  • 1-2 years in:
    • Customer support
    • Call center
    • Service roles
  • Experience with ticketing tools like:
    • Zendesk
    • Freshdesk
    • Salesforce Service Cloud
  • Strong typing and multitasking ability
  • Proficiency in:
    • Google Workspace
    • Microsoft Office
  • Excellent written and verbal English communication

Nice to Have
  • Multilingual support capability
  • Experience in:
    • SaaS
    • E-commerce
    • Healthcare
    • Finance
  • Familiarity with KPI-driven environments
  • Exposure to:
    • Chatbots
    • AI support tools

What a Typical Day Looks Like
  • Review and prioritize ticket queue
  • Respond to customer inquiries across channels
  • Resolve issues or escalate when needed
  • Update knowledge base and documentation
  • Capture feedback and identify trends
  • Clear backlog and ensure SLA compliance

In short:
You ensure every customer issue is resolved quickly, clearly, and professionally.
Key Metrics (KPIs)
  • First Contact Resolution (FCR)
  • Average Handle Time (AHT) within SLA
  • CSAT / NPS scores (≥ 90% target)
  • Ticket backlog within SLA limits
  • Quality and consistency of responses

Why This Role Stands Out
  • High-volume, structured support environment
  • Clear KPIs and performance visibility
  • Cross-functional exposure (product, ops, engineering)
  • Opportunity to grow into senior support or CX roles
  • Remote flexibility with defined workflows

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Task (simulate support tickets)
  • Client Interview
  • Offer & Background Verification

Apply Now
If you:
  • Enjoy helping customers
  • Thrive in fast-paced support environments
  • Can handle high volume with consistency

This role is a strong fit.

Apply