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Full Time Remote Email Customer Service information

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How much do full time remote email customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for full time remote email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Email Customer Service vs Full Time Remote Live Chat Customer Support?

AspectFull Time Remote Email Customer ServiceFull Time Remote Live Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentPrimarily written communication via emailReal-time written communication via live chat
Industry UsageCommon across retail, tech, healthcare sectorsPopular in tech, e-commerce, and SaaS industries
Search & Comparison IntentOften searched for job roles involving email communicationOften searched for roles involving live chat support

Both roles involve remote customer support with similar credentials, but email customer service focuses on written email communication, while live chat support involves real-time chat interactions. Your choice depends on whether you prefer asynchronous or real-time communication with customers.

What cities are hiring for Full Time Remote Email Customer Service jobs? Cities with the most Full Time Remote Email Customer Service job openings:
What are the most commonly searched types of Remote Email Customer Service jobs? The most popular types of Remote Email Customer Service jobs are:
What states have the most Full Time Remote Email Customer Service jobs? States with the most job openings for Full Time Remote Email Customer Service jobs include:
Full Time Remote Email Customer Service jobs near you

Remote Email/Chat/Text Customer Service Representative

North American Learning Institute

Orlando, FL • Remote

$41K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

High-Performance Team | Orlando-Based Training

This is NOT your typical customer service role.

At North American Learning Institute (NALI), we don’t hire average; we build high-performance operators.

This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day.

If you thrive on high standards, growth, and being the best at what you do, keep reading.

As a Customer Service Representative at NALI, you’ll be a front-line team member responsible for guiding students and partners through their journey.

You’ll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience.

You are the face of NALI in every interaction. Your ability to communicate clearly, think critically, and execute with accuracy directly impacts our students and partners every day.

Before You Apply, Non-Negotiables:

  • Availability for nights, weekends, and holidays
  • Managing multiple systems and conversations at once
  • Close attention to detail, small mistakes matter
  • Working in a performance-driven environment with accountability
  • Discipline to work independently in a remote setting after training
  • Resides in the Orlando, Florida area.

If that excites you, you’ll thrive here.

What’s In It For You:

  • High-performance, growth-focused team environment
  • Clear path for performance-based promotions
  • Competitive compensation: $41,600 to $52,000 per year
  • 100% company-paid health, dental, and vision insurance
  • 401(k) with 3% company match
  • Life insurance with ADD coverage
  • 80 hours PTO
  • Work-from-home flexibility after training
  • In-person onboarding and training support in Orlando
Responsibilities
  • Deliver high-quality customer support through email, chat, text, and occasional phone communication
  • Manage multiple conversations and systems at the same time while maintaining accuracy
  • Troubleshoot student issues and provide clear, effective solutions
  • Apply company policies and procedures correctly in real-time situations
  • Communicate professionally and empathetically with students and partners
  • De-escalate challenging situations while maintaining control and confidence
  • Prioritize tasks and manage time effectively in a fast-paced environment
  • Execute quickly without sacrificing attention to detail
Qualifications
  • 1–3+ years of customer service experience (email and chat preferred)
  • Strong written communication skills
  • Tech-savvy and comfortable working across multiple systems
  • Analytical and solution-oriented
  • Reliable, disciplined, and consistent
  • Fluent in English (Spanish is a strong plus)
Compensation

$41,600 - $52,000/year

About North American Learning Institute

NALI is a fast-growing leader in online education, serving students across the U.S. and Canada.

We are building a high-performance team where talent is recognized, hard work is rewarded, and growth is earned.

This is not a place to coast, it’s a place to level up.

Final Word: We’re not looking for just anyone.

We’re looking for someone who takes pride in their work, wants to grow, and shows up ready to perform.

If that’s you, apply!