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Full Time Remote Chat Support Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

We empower healthcare professionals to become independent of their full-time job, by offering ... This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

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All JobsChat Support JobsFull Time Remote Chat Support JobsFull Time Remote Chat Support Jobs in Rochester, NY

Full Time Remote Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do full time remote chat support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for full time remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Chat Support specialist, and why are they important?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full-time remote chat support agents, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a Full Time Remote Chat Support job?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.
What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY? The most popular types of Remote Chat Support jobs in Rochester, NY are:
Full Time Remote Chat Support jobs near you
Licensed Mental Health Counselor (LMHC)

Licensed Mental Health Counselor (LMHC)

Gotham Enterprises Ltd

Rochester, NY • On-site, Remote

$115K - $120K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Licensed Mental Health Counselor (LMHC)
Location: New York
Position: Full-Time
Salary: $115,000-$120,000 per year
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Summary:
We're looking for a Licensed Mental Health Counselor to join our remote team and support clients seeking mental health assistance. Your role will be instrumental in guiding individuals through therapeutic sessions, developing treatment strategies, and promoting healing. Bring your skills to a supportive team committed to client well-being and mental health growth.
Responsibilities:
  • Provide counseling via telehealth platforms.
  • Assess client needs and design treatment plans.
  • Support clients dealing with stress, grief, trauma, and

Requirements
  • Master's degree in Psychology, Counseling, or related field.
  • Active LMHC licensure in New York.
  • Minimum of 2 years of experience in a mental health counseling role.
  • Strong knowledge of therapeutic techniques and mental health disorders.

Benefits
  • 2 weeks PTO.
  • Health Insurance.
  • 401K Plan with 3% Company Match.

Ready to help others thrive? Step into a role where your expertise leads the way to positive change. Apply today and be a part of something meaningful.
Gotham Enterprises logo

About Gotham Enterprises

Sourced by ZipRecruiter

Gotham Enterprises, Ltd., headquartered in Queens/Fresh Meadows, NY, is a healthcare and mental‑health staffing and job placement platform that connects licensed professionals (psychiatrists, nurse practitioners, therapists, medical assistants, allied health) with in‑person, contract, per‑diem, and permanent assignments across New York State. Working through its job portal and regional offices, Gotham serves outpatient clinics, home‑care agencies, schools, and community health centers, offering roles including Licensed Mental Health Counselors (LMHC), Psychiatric–Mental Health Nurse Practitioners (PMHNP), PAs, and clinic support staff. The company is actively recruiting and retains a distributed workforce with both in‑office and remote recruiters; salaries for PMHNP roles average ~$160,000/year.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Montclair, NJ, US

Year founded

2016

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