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Full Time Remote Chat Support Jobs in Rochester, NY

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Rochester, NY · On-site +1

$81K - $123K/yr

Remote NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

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Full Time Remote Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do full time remote chat support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for full time remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Chat Support specialist, and why are they important?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full-time remote chat support agents, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a Full Time Remote Chat Support job?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.
What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY? The most popular types of Remote Chat Support jobs in Rochester, NY are:
Remote Psychiatric Nurse Practitioner (PMHNP) - New York

Remote Psychiatric Nurse Practitioner (PMHNP) - New York

Talkiatry

Rochester, NY • Remote

$180K - $215K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago


Talkiatry rating

9.7

Company rating: 9.7 out of 10

Talkiatry

Based on 7 frontline employees who took The Breakroom Quiz

6.9

Company rating compared to similar companies: 6.9 out of 10

Healthcare providers average

Based on 144,950 frontline employees who took The Breakroom Quiz


Job description

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a hospital practice with the clinical autonomy of private practice.

This role is designed for experienced Psychiatric Mental Health Nurse Practitioners (PMHNPs) who want:

  • Predictable, W-2 compensation and benefits

  • Control over their schedule, session structure, and patient population

  • Minimal administrative burden in a fully remote, outpatient model

What your day-to-day practice looks like:

  • 100% remote, outpatient psychiatric care

  • Lower to moderate acuity populations (ex. anxiety, depression, ADHD, mood disorders, PTSD)

  • Standard session lengths (60-minute intakes, 30-minute follow-ups)

  • No inpatient, intensive outpatient programs (IOP), partial hospitalization, or crisis coverage

  • Integrated care model with in-house referral network to psychiatrists and therapists

  • Full operational support including scheduling, billing, intake coordination, and licensing

Clinical autonomy & flexibility:

  • Control over schedule and weekly availability

  • Session structure within established clinical standards

  • Patient population, balanced to individual criteria and preferences

  • Clinical decision-making without pressure to shorten visits or increase volume

Benefits & stability :

  • Employer-paid malpractice coverage (occurrence-based, 100% covered)

  • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

  • 401(k) with employer match and immediate eligibility

  • Paid time off (PTO), paid sick time, and 11 paid holidays

  • CME reimbursement and dedicated CME days

  • Licensing support with upfront coverage of costs

  • Technology package provided

What we’re looking for:

  • Board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC)

  • Active, unrestricted license with autonomous practice authority

  • Minimum of 4 years post-graduate clinical experience as a PMHNP

  • Experience delivering outpatient psychiatric care, including: Comprehensive psychiatric evaluations, treatment planning and medication management

  • Psychoeducation and supportive therapy

  • Comfort practicing in a fully remote, telepsychiatry-based model

  • Proficiency using electronic medical records to document care accurately and efficiently

  • Strong clinical judgment, clear communication, and collaborative, team-based approach

  • Commitment to evidence-based practice and continuous clinical development

Compensation & Employment Model

- Full-time W-2 employment

- Total annual on-target earnings of $180k–$215k+, consisting of base salary and monthly productivity. Incentive guaranteed during initial onboarding ramp-up period.

Our history

Talkiatry was founded in 2020 by Dr. Georgia Gaveras, a triple board-certified psychiatrist, and Robert Krayn, a patient who experienced firsthand the challenges of accessing mental health care. Together, they set out to build an outpatient psychiatry model that supports both clinicians and patients while expanding access to care.

Our culture

Our clinical community includes 700+ psychiatrists and PMHNPs and 200+ therapists, practicing across 32 languages in a collaborative, team-based care model.

Learn more

Email clinicalcareers@talkiatry.com to connect with a recruiter or visit our LinkedIn Life@Talkiatry page to hear directly from clinicians who practice with us: https://www.linkedin.com/company/talkiatry/life/talkiatry/

E-Verify

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work (English & Spanish).

Equal Opportunity Employer

Talkiatry is an equal opportunity employer. We provide equal opportunity in employment and do not discriminate based on an applicant’s background, including but not limited to race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other applicable characteristic protected by law.

Reasonable Accommodation

Talkiatry is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application or interview process, please contact us at clinicalcareers@talkiatry.com

Compensation Range: $180K - $215K


Working at Talkiatry

Perks for frontline workers

From Talkiatry, via Breakroom

  • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

  • 100% employer-paid malpractice coverage

  • 401(k) match with employer match and immediate participation

  • Paid time off (PTO), sick time, and 11 paid holidays

  • Continuing Medical Education (CME) stipend and days

  • Flexible scheduling in a fully remote environment

  • Licensing support with upfront coverage of costs

  • Provided technology package for seamless virtual care

  • Virtual faculty practice, inclusive of education, research and engagement opportunities

What to expect from working at Talkiatry

From Talkiatry

About Talkiatry, in their own words

From Talkiatry

We believe great psychiatric care starts with supporting the people who provide it. Too often, psychiatrists are forced to choose between autonomy and stability, meaningful patient care and administrative burden, professional fulfillment and work-life balance.

Founded by a psychiatrist, Talkiatry was designed to be different. Our virtual care model combines clinical autonomy with the support, structure, and resources needed to build a sustainable career. Through dedicated administrative support, thoughtful technology, and a collaborative clinical community, we help psychiatrists spend less time navigating healthcare systems and more time focused on patient care.

Today, Talkiatry serves patients across the country while supporting a growing network of psychiatrists committed to delivering high-quality, evidence-based mental healthcare.

Company values

From Talkiatry

At Talkiatry, we believe the best patient outcomes start with supporting clinicians. We are guided by a commitment to clinical excellence, compassion, integrity, and continuous improvement. We strive to create an environment where psychiatrists can practice thoughtfully, maintain autonomy, collaborate with peers, and build sustainable careers while delivering high-quality care to the patients who need it most.

Diversity and inclusion statement

From Talkiatry

Talkiatry is committed to building a workplace where everyone feels respected, valued, and empowered to contribute. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and improve the care we provide. We welcome candidates of all backgrounds and are dedicated to fostering an inclusive environment for our employees, clinicians, and patients.