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Full Time Remote Chat Support Jobs in Rochester, NY

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Just Solutions

MSP - Tech Solutions Consultant

Fairport, NY · On-site +1

$50K - $100K/yr

With full-time, part-time, and contract positions available , this could either be a vibrant career ... Hybrid in-office/remote schedule * Ability to take charge of your earnings and have greater control ...

Schnitzer Agency

Entry Level Sales

Rochester, NY · On-site +1

Support? Minimal. Real opportunity? Rare. You deserve better. At The Schnitzer Agency , we do ... This is a remote position with flexible hours * Full-time is strongly preferred, though part-time ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

We empower healthcare professionals to become independent of their full-time job, by offering ... This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ...

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Full Time Remote Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do full time remote chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for full time remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Chat Support specialist, and why are they important?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full-time remote chat support agents, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a Full Time Remote Chat Support job?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.
What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY? The most popular types of Remote Chat Support jobs in Rochester, NY are:
Full Time Remote Chat Support jobs near you
Service Associate - Insurance Services, P&C

Service Associate - Insurance Services, P&C

Paychex

Rochester, NY • On-site, Remote

$18/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

206th of 451 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.


Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.


Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of  Paychex P&C/Workers comp 
  • taking calls via an inbound call queue, making outbound calls to clients and working as liaison with the Internal teams & carriers to  resolve client issues
  • May also conducting research for clients as well as manage emails, faxes, and reports.
  • 4 – 8 weeks of Property and Casualty /Workers comp training and job shadowing.

Qualifications
  • Associate's Degree - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00/Hr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Associate's Degree - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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