Full Time Remote Call Center Manager Jobs in Rochester, NY

Brightside Therapy Center is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our team in a full-time, remote capacity. This role is pivotal in delivering high-quality mental health services to individuals in need, contributing significantly to our mission of improving emotional wellness and facilitating recovery.

At Brightside Therapy Center, located in Rochester, New York, we are committed to empowering individuals to lead fulfilling lives. Our wide array of services supports emotional health and wellness, including substance use recovery, developmental disabilities, and support for those with acquired brain injuries. We pride ourselves on providing person-centered programming that fosters independence and community engagement, delivered with utmost respect, integrity, and compassion.

This position is entirely remote, allowing for a flexible work-life balance while still engaging collaboratively with our supportive team. You will be part of a diverse and dynamic team operating within a community health clinic framework, with access to various resources and support systems designed to enhance the delivery of mental health services.

• Conduct thorough assessments and develop tailored treatment plans for clients, addressing various mental health issues and establishing pre-crisis and crisis intervention strategies.
• Ensure timely and accurate documentation adhering to all regulatory standards, facilitating the continuity of care and compliance with state and federal regulations.
• Utilize evidence-based screening tools as specified by the clinical team to ensure precise evaluations and appropriate interventions.
• Collaboratively work with interdisciplinary teams to implement and refine positive behavior support plans, ensuring the client's needs are met holistically.
• Participate actively in licensing and accreditation processes to maintain the highest standards of service delivery.
• Serve as a liaison to relevant state agencies, community partners, and service systems, promoting seamless access to additional resources and support for our clients.
• Maintain open lines of communication with stakeholders to enhance community engagement and ensure that services are reflective of the needs of the population served.
• Establish and nurture cooperative relationships with various agencies and organizations to foster new partnerships and secure funding opportunities for program development.
• Commit to ongoing personal and professional development, participating in workshops, attending conferences, and representing the agency in statewide meetings related to mental health.
• Embrace and promote the agency's mission, values, and philosophy in all interactions and processes.
• Complete other duties as assigned by the Clinic Director, contributing to a cohesive and effective team environment.

The ideal candidate will work with a diverse client base, including individuals facing emotional health challenges, substance use disorders, developmental disabilities, and those recovering from brain injuries. This role is critical in helping clients navigate their unique paths towards wellness, recovery, and independence.

• A Master’s Degree in a behavioral health field is required.
• An independent LMHC license issued by the state is mandatory.
• Proven ability to maintain clinical records and prepare comprehensive reports that meet legal and ethical standards.
• Strong collaborative skills for effective teamwork in an interdisciplinary setting.
• Excellent communication capabilities to articulate ideas clearly and effectively.
• Ability to exercise sound judgment and make independent decisions based on ethical considerations and professional knowledge.

While the minimum qualifications are essential, experience in a community health setting, familiarity with evidence-based treatment modalities, and knowledge of mental health regulations would be advantageous. Candidates with prior experience managing interdisciplinary teams or working with specific populations (e.g., those with substance abuse issues) will find this position particularly suited to their skills.

The salary for this position ranges from USD 80,000 to 105,000 annually, commensurate with experience. We offer an attractive benefits package including:

• Productivity bonuses based on performance metrics.
• Opportunities for continued professional development and education.
• Regular supervision with ongoing professional growth support.
• A collaborative team environment that values input and fosters innovation.
• Flexible scheduling options to promote a healthy work-life balance.
• Paid time off (PTO) and sick leave to support personal needs.
• Comprehensive health, dental, and vision insurance options.
• Dependent care accounts to assist with childcare expenses.
• A generous hire-on bonus to support your transition into our organization.

Brightside Therapy Center is committed to the professional growth of its staff. As a member of our team, you will have access to mentorship programs, opportunities for advancement, and continual learning resources. We actively encourage our counselors to pursue specialized training, clinical expertise, and leadership roles within the organization.

At Brightside Therapy Center, you will be part of a passionate, mission-driven team dedicated to making a real difference in the lives of individuals seeking mental health support. We prioritize our employees' well-being while ensuring that our clients receive the highest level of care. If you are looking to create meaningful change in a supportive and flexible work environment, we encourage you to apply.

If you are ready to take the next step in your career as a Licensed Mental Health Counselor, we invite you to submit your resume and cover letter for this exciting opportunity at Brightside Therapy Center. Join us as we work together to enhance the mental health and wellness of our community!