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Full Time Remote Call Center Manager Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... This is a full-time opportunity for those ready to commit to a career of growth and achievement. If ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... This is a full-time opportunity for those ready to commit to a career of growth and achievement. If ...

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All JobsFull Time Remote Call Center Manager JobsFull Time Remote Call Center Manager Jobs in Rochester, NY

Full Time Remote Call Center Manager information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do full time remote call center manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for full time remote call center manager in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Remote Call Center Manager jobs in Rochester, NY? The most popular types of Remote Call Center Manager jobs in Rochester, NY are:
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Full Time Remote Call Center Manager jobs near you
Call Center Representative II

Call Center Representative II

University of Rochester

Rochester, NY • Remote

$18.71 - $25.27/hr

Full-time

Posted 15 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

97th of 544 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

905 Elmgrove Rd, Rochester, New York, United States of America, 14624

Opening:

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$18.71 - $25.27

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

This position provides comprehensive communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.

Training will be conducted onsite, transitioning to remote work upon achieving satisfactory key performance metrics. Continued remote status is contingent upon maintaining the required level of performance. Additionally, onsite meetings will be scheduled as necessary.

Key Responsibilities:

  • Respond to a high volume of inbound inquiries via phone, email, and electronic interfaces.
  • Schedule patient appointments, resolve patient issues, and handle billing inquiries.
  • Provide basic technical support and redirect inquiries as necessary.
  • Ensure appropriate use and distribution of Electronic Medical Record information.
  • Make independent decisions to transfer or resolve emergent situations.
  • Anticipate, prioritize, and balance inbound and outbound activity.
  • Initiate outbound communications to achieve optimal patient access targets.
  • Monitor appointment schedules, systems, and resources.
  • Keep abreast of regulations, compliance requirements, and best practices.

This role requires adherence to strict communication protocols, including handling sensitive and confidential information. Additionally, the position involves staying informed about UR Medicine branding standards and entity protocols to effectively assist callers from various entities and departments. Attendance at meetings and participation in training sessions are essential for maintaining understanding and adherence to communication protocols and organizational goals.

Qualifications:

  • High School Diploma
  • 1 year of customer service experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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