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Day Capital One Call Center Jobs in Rochester, NY

Paylocity

Call Center Manager

Pittsford, NY · On-site

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... day one. * Generate creative solutions and innovative ideas to increase employee engagement and ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... day one. * Generate creative solutions and innovative ideas to increase employee engagement and ...

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All JobsDay Capital One Call Center JobsDay Capital One Call Center Jobs in Rochester, NY

Day Capital One Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do day capital one call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for day capital one call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a Day Capital One Call Center representative?

A Day Capital One Call Center representative is a customer service professional who assists Capital One customers with their banking and credit card needs during regular business hours. They handle inquiries about accounts, transactions, payments, and resolve issues or concerns customers may have. These representatives are trained to provide excellent customer service, explain products or services, and guide customers through various processes over the phone. Their goal is to ensure a positive experience for every caller and maintain the company’s reputation for helpful support.

What are the key skills and qualifications needed to thrive as a Capital One Call Center representative?

To thrive as a Capital One Call Center Representative, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Outstanding representatives demonstrate patience, active listening, and the ability to remain calm under pressure. These skills are crucial for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by employees working in a Day Capital One Call Center, and how can they be managed?

Employees in a Day Capital One Call Center often encounter high call volumes and situations where they must address complex customer concerns efficiently. Managing stress and maintaining a positive, solution-oriented attitude are crucial skills for success in this fast-paced environment. Collaboration with teammates and ongoing training sessions help employees stay updated on products and best practices, making it easier to handle challenging scenarios. Supervisors and team leads typically provide support and feedback to help agents continuously improve their communication and problem-solving abilities.

What are popular job titles related to Day Capital One Call Center jobs in Rochester, NY?

For Day Capital One Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Day Capital One Call Center jobs in Rochester, NY look for?

The top searched job categories for Day Capital One Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Day Capital One Call Center jobs?

Cities near Rochester, NY with the most Day Capital One Call Center job openings:

Day Capital One Call Center jobs near you

Call center

Global Channel Management, Inc.

Webster, NY

$12/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Call Center Agent  needs 1 year call center experience


Call Center Agent  requires:

  • call center
  • customer relations
  • PC savvy

Call Center Agent duties:

  • Interact with internal and external customers
  • Document
Additional Information

$12/hr

12 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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