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Full Time Kronos Analyst Jobs (NOW HIRING)

HRIS Analyst

Nashua, NH ยท On-site

This is a full-time Unaffiliated position, Monday through Friday, 8 am to 5 pm, and provides an ... Kronos experience preferred). * Fully self-reliant networked personal computer user; solid ...

... the Kronos and Taleo systems. Supports department and strategic goals as identified by HR ... Employment Type: Full Time

Human Resources Director Status: Full-time FLSA: Exempt Location: hybrid - employee required to be ... Requires demonstrated experience working within HRIS, preferred experience with UKG/Kronos.

Human Resources Director Status: Full-time FLSA: Exempt Location: hybrid - employee required to be ... Requires demonstrated experience working within HRIS, preferred experience with UKG/Kronos.

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Full Time Kronos Analyst information

What is the difference between Full Time Kronos Analyst vs Part Time Kronos Analyst?

AspectFull Time Kronos AnalystPart Time Kronos Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires Kronos certification and related HR or payroll credentialsMay require similar certifications but less frequently
Work EnvironmentFull-time employment, usually in an office settingPart-time, flexible schedules, possibly remote
Employer UsageCommon in large organizations with extensive workforce management needsUsed in organizations needing flexible staffing or supplemental support

Full Time Kronos Analysts typically work standard hours, have comprehensive benefits, and are employed full-time in large organizations. Part Time Kronos Analysts work fewer hours, often with flexible schedules, and may be employed in smaller companies or as supplemental staff. The core skills and certifications are similar, but the employment terms differ.

More about Full Time Kronos Analyst jobs
What are the most commonly searched types of Kronos Analyst jobs? The most popular types of Kronos Analyst jobs are:
Infographic showing various Full Time Kronos Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Analyst Service Center Workforce

Mountain America Federal Credit Union

Offutt Air Force Base, NE โ€ข On-site

Full-time

Posted 14 days ago


Job description

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe purpose of this job is to compile and analyze Member Service Workforce/Service Level needs. Responsible for forecasting, scheduling, reporting and real time management of call center operations. Analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. Responsible for daily management of service levels and develops and analyzes reports as needed. Requires a considerable degree of operational and strategic coordination with multiple internal and external partners. Maintains awareness levels and ensures staff is informed in a timely manner of relevant policies and processes.Job Description

LOCATION:

Remote MACU Footprint

SCHEDULE:

Full Time; typically Mon-Fri 9-6pm MDT

To be effective, an individual must be able to perform each job duty successfully.

  • Manages member service scheduling (i.e., shifts, training, vacation, meeting, overtime, off-line work, exceptions, etc.) to ensure that daily service level and average speed of answer (ASA) objectives are met.
  • Monitors multiple increments and daily volume, average handle time (AHT) and staffing requirements to ensure volume is in compliance to member service forecasts. Monitors Real Time adherence, production statistics to ensure production is managed efficiently throughout the day
  • Generates and communicates productivity reports, staffing issues, performance measures and call statistics to member service.
  • Demonstrates professional behavior, team work, punctual, dependable, and adheres to company policies & procedures
  • Develops short term forecasts for member service with a high level of accuracy.
  • Own forecasting, capacity planning, scheduling, and real time management for member service.
  • Understand volume and team capacity to engage management in changing levers on or off to achieve a business unit's desired outcome.-advise management
  • Maintain a 3 week out planning process for all of member service.


KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

3-5+ years of similar or related experience; managing workforce via an inbound environment

Experience with Cisco/Calabrio/Kronos or similar Workforce Management Tools preferred

Advanced skills in Microsoft Office (Outlook, Word, Excel)

Experience reviewing data visualization tools/dashboards.

Education

Two year degree or equivalent. Four year degree preferred.

~

Licenses, Certificates, Registrations

None

Computer/Office Equipment Skills

Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

Managerial Responsibility

Has no supervisory/managerial responsibilities

Additional Skills and Responsibilities

  • Audit employee's attendance for tardiness.
  • Manage service center attendance line.
  • Have an understanding of all MACU policies/procedures related to attendance and time off.
  • Strong data, analytical, and root cause analysis.
  • High attention to detail.
  • Experience analyzing, interpreting and summarizing complex data as it relates to contact center & branch operations.
  • Experience preparing and presenting reports, forecasts, trends and recommendations to the team and management.
  • Strong leadership skills with the ability to influence without authority.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.Extended periods of sitting.

Vision Requirements

Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusual environmental factors. Typical office.

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Use of Vehicle

Occasional must use a vehicle to obtain various items for meetings.

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.