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Full Time Help Desk Jobs in Arizona (NOW HIRING)

Yavapai College

Service Desk Agent - ITS

Prescott, AZ · On-site

$16/hr

Description of Position Service desk agents support the mission of the department by providing ... This position is trained and supported by full-time helpdesk staff. You will be responsible for the ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

... Full-Time Reports to: Manager, Service Desk At Mattamy Asset Management (MAM), everyone has an ... If you're the right candidate, we'll help you learn and grow. Who we are Mattamy Asset Management ...

Hilton Grand Vacations, Inc.

Front Desk Clerk

Payson, AZ · On-site

$16/hr

... Pay* Full-Time Year-round position! Do you enjoy helping guests and owners make memories of a ... As our Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and ...

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Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the most commonly searched types of Help Desk jobs in Arizona?

The most popular types of Help Desk jobs in Arizona are:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Service Desk Agent - ITS

Yavapai College

Prescott, AZ • On-site

$16/hr

Full-time

Re-posted 25 days ago

Job description

Description of Position Service desk agents support the mission of the department by providing technical support to the college community and by assisting ITS staff with operational and project completion tasks. This is the first point of contact for students, staff, and faculty in need of technical assistance. Helpdesk Agents provide level one technical support over the phone or via remote desktop.

Agents are also responsible for documenting incoming tickets and collaborating on the creation of knowledge base articles. This position is trained and supported by full-time helpdesk staff. You will be responsible for the care and maintenance of a wide range of computers and peripherals.

This includes pcs, macs, printers, and monitors. You will also assist with a wide range of presentation technology, audio-visual, and classroom technology, including projectors and document cameras. You will perform preventative maintenance in classrooms and computer labs.

This includes technology integration and installation projects encompassing physical installation, wiring and project site maintenance and cleanup. You will also assist with receiving and accounting for new equipment, shop care and maintenance, and other duties as assigned. This position will allow you to gain marketable work experience by working with Yavapai College staff, faculty, and affiliates in a group effort to support the mission, goals, and values of Yavapai College.

Minimum Expectations & Requirements All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form Work with a diverse student population Exhibit patience and a positive attitude Demonstrate reliability and good customer service skills Demonstrate effective communication and interpersonal skills Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines Maintain work area in a clean and organized manner Adhere to the code of confidentiality in certain cases where discretion should be used Adhere to Yavapai College Code of Conduct as well as FERPA guidelines Have a strong understanding of technology and the ability to use it effectively and efficiently Must have the following skills/characteristics: leadership, dependability, initiative, enthusiasm, discipline, and willingness to grow both personally and professionally Ability to safely climb ladders to service ceiling mounted equipment Preferred Skills & Abilities Prior work experience and/or transferable skills with computer hardware and software, AV technology, physical technology installation and/or system wiring. Prior work experience in customer service

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