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Full Time Fedex Call Center Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Talkishco

Call Center Agent

Jersey City, NJ

Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

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Full Time Fedex Call Center information

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How much do full time fedex call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time fedex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time FedEx call center job?

Full Time FedEx Call Center jobs involve working as a customer service representative for FedEx, where you handle incoming calls from customers, assist with tracking shipments, resolve delivery issues, and answer questions about FedEx services. Employees typically work a standard 40-hour workweek and may handle inquiries related to billing, shipping options, and package pickups. These roles require strong communication skills, problem-solving abilities, and a customer-focused attitude. Training is usually provided to help new hires become familiar with FedEx's systems and procedures.

What are the key skills and qualifications needed to thrive as a full time FedEx call center representative?

To thrive as a Full Time FedEx Call Center Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are vital soft skills for handling customer inquiries and resolving issues efficiently. These skills and qualities are important to ensure customer satisfaction, accurate information delivery, and effective issue resolution in a fast-paced environment.

What are some common challenges faced in a full time FedEx call center role, and how can new hires effectively handle them?

One common challenge in a full-time FedEx call center role is managing a high volume of customer inquiries, especially during peak shipping seasons. New hires may also encounter situations where they need to resolve issues quickly while maintaining high standards of customer service. To handle these challenges effectively, it's important to stay organized, actively listen to customers, and make use of the support resources and training provided by FedEx. Collaboration with teammates and supervisors is also encouraged, as team members often share solutions and best practices that help everyone succeed.

What is the difference between Full Time Fedex Call Center vs Part Time Fedex Customer Service Representative?

AspectFull Time Fedex Call CenterPart Time Fedex Customer Service Representative
Work HoursTypically 40 hours/week, full-time scheduleLess than 30 hours/week, part-time schedule
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentCall center setting, office environmentRemote or office-based, customer interaction
Employer UsageFedex corporate call centersFedex local offices or remote customer service

Full Time Fedex Call Center roles involve working standard hours in a call center environment, focusing on customer support and problem resolution. Part Time Fedex Customer Service Representatives typically work fewer hours, often remotely, providing customer assistance on a flexible schedule. Both roles require similar skills and credentials but differ mainly in hours and work setting.

What cities are hiring for Full Time Fedex Call Center jobs?

Cities with the most Full Time Fedex Call Center job openings:

What are the most commonly searched types of Fedex Call Center jobs?

The most popular types of Fedex Call Center jobs are:

What states have the most Full Time Fedex Call Center jobs?

States with the most job openings for Full Time Fedex Call Center jobs include:

Full Time Fedex Call Center jobs near you

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply