Full Time Epic Support Analyst Jobs (NOW HIRING)

Position Overview
UHS is seeking a Full Time Epic Beacon Certified Analyst II. The ideal candidate will also hold Epic Ambulatory certification as this position will require you to work in both areas.
Responsible for identifying, evaluating, analyzing and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing and documentation of system procedures. Participates and provides input in training design and development and assists in training execution in relation to assigned projects. Provides go-live support and serves as primary point of contact for ongoing maintenance/support and trouble-shooting.
Work Locations:
Phelps Hall, UHS Binghamton General Campus, Binghamton, NYRemote, Johnson City, NY 13790
There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$33.63 - $50.45 per hour, depending on experience
Job Responsibilities

• Epic Beacon certification required to be considered, with demonstrated proficiency in additional Epic modules or applications.
• Ability to independently prepare and deliver workflow and functional demonstrations.
• Strong troubleshooting and analytical skills with the ability to perform high-quality system build work with minimal supervision.
• Serves as a Subject Matter Expert (SME) for assigned applications/modules within projects and initiatives.
• Acts as a resource and mentor for Analyst I staff, offering guidance on decision-making and work prioritization.
• Thorough understanding of organizational policies, procedures, and operational workflows, including upstream/downstream impacts of build decisions.
• Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams.
• Skilled in leading end-user learning sessions, facilitating meetings, and framing decisions using appropriate analysis and presentation methodologies.
• Growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces, with awareness of key contacts for collaboration.
• Robust understanding of end-to-end business unit workflows (e.g., Clinical, RCO), with the ability to align build decisions with healthcare policy and organizational processes.
• Demonstrated ability to troubleshoot and resolve complex issues that span multiple teams, developing new solutions with minimal assistance.
• Effective at identifying and engaging key stakeholders, presenting options with pros/cons, and providing clear recommendations.
• Proven experience leading activities such as huddles, lean initiatives, peer training, and end-user support workflows.
• Recognized as a go-to resource for reviewing vendor updates, upgrades, change management impacts, and project-related build.
• Actively participates in departmental learning, seeks and applies feedback, and self-assesses skill gaps for continuous professional development.
• Contributes to improving work methods, team performance, and organizational outcomes through innovative thinking and collaboration.
• Demonstrates a strong team-first mindset, proactively assisting colleagues, escalating issues appropriately, and putting IS and organizational goals above self-interest.

Position Qualifications
Minimum Required:

• Two to three (2-3) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience
  • OR
• Demonstrated competency in Applications Analyst I role
• For Epic roles: Current Epic certifications Epic Beacon and Epic Ambulatory
  • OR
• Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.

Preferred:

• Bachelor's Degree in a related field (information technology or clinical/healthcare fields)
• Current Epic certification(s)

Why You'll Love Working at UHS
At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.
A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.