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Full Time Customer Success Engineer Jobs (NOW HIRING)

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Employment Type: Full Time Location: Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success Engineer is responsible for providing high ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy ... Employee Pay Disclosure The salary range for this full-time position is $135,000- $150,000 + Equity ...

Forward Networks

Customer Success Engineer

Charlotte, NC · On-site

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

GitLab

Customer Success Engineer - West

You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier ... How GitLab Supports Full-Time Employees * Benefits to support your health, finances, and well-being

Algolia

Customer Success Engineer

$111K - $130K/yr

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You'll partner closely with ...

runZero

Customer Success Engineer

$120K - $140K/yr

Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical ...

S44 Energy

Customer Success Engineer

$110K - $145K/yr

What You Bring to the Team: * 2 - 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support - including time owning accounts ...

Altanovo

Customer Success Engineer

Vista, CA · On-site

$30 - $33/hr

Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success ...

Altanovo

Customer Success Engineer

Vista, CA · Hybrid

$30 - $33/hr

Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

101domain

Customer Success Engineer

Vista, CA · On-site

$30 - $33/hr

Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success ...

Atlas Copco

Customer Success Engineer

Export, PA · On-site

Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

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How much do full time customer success engineer jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for full time customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
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Full Time Customer Success Engineer jobs near you
Customer Success Engineer

Customer Success Engineer

Pathify

Denver, CO • On-site, Remote

$70K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Customer Success Engineer
Department: Customer Success
Employment Type: Full Time
Location: Remote/Denver, CO Preferred
Compensation: $70,000 - $115,000 / year
Description
The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the Pathify platform. In this dynamic role, you'll need to demonstrate exceptional customer service and troubleshooting skills. A passion for problem-solving, technology, and helping others is essential to promote customer success.
Key Responsibilities
Essential Functions
  • Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
  • Own the troubleshooting of SAML SSO configurations and API-driven integrations.
  • Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
  • Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
  • Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
  • Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
  • Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
  • Perform other duties as assigned.

Skills, Knowledge and Expertise
  • Strong problem-solving, analytical, and decision-making skills, with the ability to take appropriate action independently.
  • Excellent listening skills and the ability to communicate effectively, both orally and in writing, with various technical and non-technical audiences.
  • Ability to master multiple platforms rapidly and adapt to frequent product deployments and changing tech stacks.
  • Skilled at working effectively across teams, including product owners, developers, and account managers to champion user needs while respecting engineering constraints.
  • Creativity in thinking outside the box to present innovative ideas and solutions to colleagues and customers.
  • A strong drive to achieve beyond what is expected, with a demonstrated desire for continuous learning and improvement.
  • 3+ years of experience in a high-tier technical support, application support, or junior engineering role within a SaaS environment.
  • Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors.
  • Strong technical background in User Provisioning, App creation, and manual validation or manipulation of JSON, XML, and CSV files.
  • Deep experience configuring and troubleshooting SAML SSO (such as Okta, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols.
  • Prior experience in the Ed Tech/LMS sector or professional experience in higher education is preferred.
  • Previous experience working in a fast-paced start-up environment is preferred.

Benefits
At Pathify, we're obsessed with improving the student experience-but we know we can't do that if our own team's experience isn't top-tier. We don't just offer "perks"; we offer a safety net and a launchpad so you can do your best work without sweating the small (or big) stuff.
Here's a look at how we take care of our own:
Health & Harmony
We want you feeling your best, whether you're at your desk or out exploring the world.
Comprehensive Coverage: Robust Health, Dental, and Vision insurance to keep you and your family "high-def" and healthy.
Tax-Smart Savings: Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to keep more of your paycheck where it belongs.
Peace of Mind: Life happens. Our Life Insurance policy ensures you and your loved ones are always protected.
Time to Recharge: We believe in unlimited Paid Time Off (PTO) that you actually use. Whether it's a beach, a mountain, or a couch, go find your happy place.
Growing Families: Our Parental Leave policy gives you the time you need to bond with your newest family member without the stress of "checking in."
Wealth & Wisdom
We're invested in your future just as much as you are.
Future-Proofing: Our 401(k) plan helps you build your nest egg, and our Company Match means we're literally putting our money where our mouth is to help you retire in style.
Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification or a new degree.
The Pathify Lifestyle
Since we're a modern team, we make sure your daily "office" life is actually enjoyable.
Home Office Stipend: We'll help you deck out your workspace. Whether you need an ergonomic chair or a second monitor, we've got your back (literally).
Wellness & Mental Health (Bonus!): Access to an Employee Assistance Program (EAP) and mental health resources, because your brain is your most important asset.
The Bottom Line: We're building the future of higher education, and we want you to have a blast while doing it. If you're looking for a place that treats you like a human first and an employee second, you've found it.
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About Pathify

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

51 - 200 Employees

Headquarters location

Denver, CO, US

Year founded

2011

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