We are a 100% Minority owned boutique staffing organization utilizing our extensive search experiences along with our โbest in classโ customer experience process to help organizations to stay relevant in the ever-changing talent ecosystem.ย Our passion is attracting and recruiting talent and our mission is to drive success for our clients by helping them build their best employee base who will drive them from ordinary to the extraordinary.
ย We are seeking a technically strong, customer-focused Customer Success Engineer to support client implementations, integrations, and long-term platform adoption. This role sits at the intersection of engineering, customer partnership, and business impact.
You will work directly with customers to understand their workflows, guide onboarding and implementation, troubleshoot technical challenges, and ensure successful deployment and adoption of our platform. This is an ideal opportunity for a software engineer who enjoys solving real-world problems, working with clients, and influencing product improvements.
Key Responsibilities
- Translate customer requirements into scalable technical solutions
- Guide clients through onboarding, implementation, and go-live
- Troubleshoot APIs, integrations, and performance issues
- Lead technical workshops and stakeholder meetings
- Partner with Product and Engineering to relay customer feedback
- Support Sales with technical demos when needed
Qualifications
- 3+ years of software development experience (C# preferred)
- Strong understanding of APIs and system integrations
- Experience with AWS or Azure and relational databases
- Excellent communication skills with both technical and non-technical audiences
- Ability to manage multiple projects in a fast-paced environment
- Experience in XaaS, implementation, or customer-facing technical roles is highly preferred.
Benefits: All regular Benefits including health, PTO, Work from Home etc.
There shall be no visa sponsorships available for this role at this time.
No Third Parties
The position is hybrid and will need occasional travel to the Greater Philadelphia area ( Should be within a reasonable distance to the Greater Philadelphia area, No Relocation)