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JOIN OUR TEAM AS A PATIENT ADVOCATE / LEGAL LIAISON!

Your Work Matters How will you make a difference?

Every patient who walks through our doors has rights, and someone has to make sure those rights are protected in practice, not just on paper. That is this role.

As Patient Advocate / Legal Liaison, you are the person patients and families come to when they need to be heard. You are also the person the CEO and Risk/PI Director rely on to keep our quality, compliance, and accreditation work running smoothly. This role has real influence over how patients experience their care.

• Respond to any patient requesting an advocate within the first working day of the request
• Contact anyone filing a grievance within the first working day after it is received
• Investigate grievances, make sure appropriate action is taken, document the outcome, and close the loop with the patient or their representative
• Maintain the grievance log
• Keep patient rights and responsibilities posted, answer patient questions about their rights, and make sure those rights are respected

Quality and Performance Improvement

• Prepare, coordinate, and document patient satisfaction surveys
• Maintain records of reviews, evaluations, and process improvement activity
• Participate in committee and department meetings where performance improvement work happens, and share data with the groups assigned by your department head
• Support facility-wide quality and performance improvement goals

Accreditation and Regulatory Support

• Support the CEO and Risk/PI Director through Joint Commission, CMS, OSHA, and state surveys, including data collection and CMS IPF submissions
• Receive and log all correspondence from official and accrediting agencies, and draft responses for administration review
• Prepare and submit required reports, and notify leadership of all compliance issues

Legal Status and Court Coordination

• Coordinate the process for determining and maintaining accurate legal status for all patients
• Track every patient on voluntary and involuntary status
• Complete involuntary paperwork within Georgia's required timeframes, including required signatures and court submission
• Maintain complete court documentation and records of actions taken
• Getting this right protects patients and keeps us in good standing with the courts. It takes someone organized and comfortable working to hard deadlines.

Your Experience Matters What we’re looking for

• Education: Bachelor’s degree or equivalent in Nursing, master's in social work or counseling preferred.
• Experience: 1-2 years’ experience in a healthcare or behavioral health setting involving quality improvement preferred.
• Additional Requirements: Computer skills involving knowledge of Excel spreadsheets and business writing.

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available only to full-time positions. Benefits are subject to change at the discretion of Ridgeview Institute - Smyrna.

Compensation:

This is a full-time role. We are excited to speak with all qualified candidates and will consider their experience and skill level. The pay range for this position is $21.00 to $25.00 per hour. Join us in our Patient Advocate / Legal Liaison role!

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.

At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need. Be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.

To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com. 

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

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At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.